Bhavana Iyer
Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Branch Control Manager
idfc first bank
Mumbai
02.2021 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Developed Comprehensive control monitoring system for branch network through onsite and remote reviews
- Oversaw portfolio of 100 branches ensuring timely resolution of queries and providing support across various processes as first line of defense
- skilled in multitasking,managing multiple stakeholders and independently engaging with senior-level professionals
- proficient in interpreting and implementing regulatory and internal process guidelines to ensure effective control monitoring at branch level.
- Collaborated with Legal,compliance,product,process and IT teams at central office to address escalations and facilitate problem-solving
- Analyzed branch performance to identify process improvements and knowledge gaps.
- Worked Closely with all internal stakeholders for smooth launch of new branches,expansion/relocation.
- Reviewing AML/KYC and EDD submitted by branches before final submission to concerned authorities.
- Conducting weekly calls with branches to disseminate important communications and process rolled out during the week and address queries ,if any.
- Support business teams through training of branches with regards to New Processes and products as and when required
Deputy Branch Manager
IDFC FIRST BANK
Mumbai
11.2018 - 02.2021
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Participated in audits conducted by external regulatory agencies.
- Monitored compliance with banking regulations and internal policies and procedures.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Resolved customer complaints promptly and professionally.
- Developed and implemented new operating procedures to improve branch efficiency.
Service Delivery Officer
Kotak Mahindra Bank
Mumbai
06.2014 - 09.2018
- Conducted regular meetings with customers to discuss their feedback on service delivery.
- Researched industry trends relating to service delivery processes, ensuring best practices are followed.
- Coordinated with internal teams to ensure resolution of customer complaints and queries.
- Monitored customer service requests and responded accordingly.
- Developed and implemented strategies to improve the quality of customer service delivery.
- Authorisation of vouchers and cash to ensure request are processed within TAT.
- Conducting sweep audit for the branch to ensue compliance and process adherance.
Education
Master of Commerce - Finance
Mumbai University
Mumbai06-2015
Bcom(BBI) - Banking And Insurance
Mumbai University
Mumbai06-2010
Skills
- Training and Development
- Active Listening
- Problem Solving
- Customer Relations
- Customer Retention
- Leadership
Timeline
Branch Control Manager
idfc first bank
02.2021 - Current
Deputy Branch Manager
IDFC FIRST BANK
11.2018 - 02.2021
Service Delivery Officer
Kotak Mahindra Bank
06.2014 - 09.2018
Master of Commerce - Finance
Mumbai University
Bcom(BBI) - Banking And Insurance
Mumbai University
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