BHAVANA IYER
MUMBAI
Summary
Dynamic banking professional with extensive experience at IDFC FIRST BANK, excelling in regulatory compliance and operational risk assessment. Proven track record in enhancing branch efficiency and stakeholder management, driving successful project implementations. Adept at training teams and fostering strong relationships, ensuring exceptional service delivery and operational excellence.
Overview
11
11
years of professional experience
Work History
Branch Control Support
IDFC FIRST BANK
MUMBAI
05.2021 - Current
- Skilled in multitasking, managing multiple stakeholders, and independently engaging with senior-level professionals, proficient in interpreting and implementing regulatory and internal process guidelines to ensure effective control monitoring at the branch level.
- Worked closely with legal, compliance, product, process and IT teams at central office to resolve escalations.
- Performed RCSA by examining operational risks and identifying fraudulent activities.
- Coordinated with internal stakeholders to ensure successful branch launches and expansions
- Conducted comprehensive reviews of AML/KYC and EDD prior to submission to the Offsite Monitoring Team.
- Ensured swift and efficient handling of queries for 100 branches.
- Support business teams through the training of branches with regard to new processes and products. Conducting weekly calls with branches to disseminate important communications and processes rolled out during the week, and address queries, if any.
- Resolved operational inefficiencies through automation and improvements.
- Assisting branches in the closure of open audit observations, as well as RBI incognito visits, in coordination with the compliance team before final submission to the RBI.
- Coordinated with teams to resolve Nodal Team-marked complaints from regulatory bodies.
Deputy Branch Manager
IDFC FIRST BANK
MUMBAI
10.2018 - 04.2021
- Developed and implemented new operating procedures to improve branch efficiency.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Grew business banking relationships through proactive outreach.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored compliance with banking regulations and internal policies and procedures.
- Collaborated with other departments within the organization on initiatives related to branch operations.
- Disciplined employees to encourage compliance with company policies and procedures.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Resolved customer complaints promptly and professionally.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Participated in audits conducted by external regulatory agencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Service Delivery Officer
KOTAK MAHINDRA BANK
MUMBAI
10.2014 - 09.2018
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Trained employees on cash drawer operation.
- Provided exceptional customer service while accurately processing routine transactions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Assisted customers in opening new accounts and completing required paperwork.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Education
Master of Commerce - FINANCE
MUMBAI UNIVERSITY
MUMBAI05-2015
BACHELOR OF BANKING AND INSURANCE - Banking And Finance
MUMBAI UNIVERSITY
MUMBAI06-2010
Skills
- Regulatory compliance
- Operational risk assessment
- AML/KYC review
- Process improvement
- Stakeholder management
- Project management
- Training and development
- Problem solving
- Team leadership
Accomplishments
- Best Flexi banker award recived for work excellence
Timeline
Branch Control Support
IDFC FIRST BANK
05.2021 - Current
Deputy Branch Manager
IDFC FIRST BANK
10.2018 - 04.2021
Service Delivery Officer
KOTAK MAHINDRA BANK
10.2014 - 09.2018
Master of Commerce - FINANCE
MUMBAI UNIVERSITY
BACHELOR OF BANKING AND INSURANCE - Banking And Finance
MUMBAI UNIVERSITY
Similar Profiles
AYUSHI BANSALAYUSHI BANSAL
Acquisition Manager at IDFC First BANK, IDFC BankAcquisition Manager at IDFC First BANK, IDFC Bank
VISHAL A THAKARE VISHAL A THAKARE null
Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)Senior Sales Officer at IDFC First Bank (IDFC FIRST BHARAT)
VAJEED GAFUR SHAIKHVAJEED GAFUR SHAIKH
RM-BB ( BSM ) at IDFC FIRST BANKRM-BB ( BSM ) at IDFC FIRST BANK