BHAVANA KENNY

1) Sales process.

Share current prices with relevant terms and conditions.

Sharing proforma invoices as per customer's demand (Nepal Region).

Order confirmation, purchase order to be acknowledged from the customer.

Sales order booking in SAP S/4HANA.

Sales order review by Accounts and Finance team.

Sales order approval from the respective approver.

Forwarding the sales order to respective plants.

Planning for dispatch as per the schedule provided, call-ups from the customer.

For pending orders, following up for dispatch schedules.

· Sharing all necessary documents like Invoice, E-way bill, LR , COA etc. to respective customers

Updating ASN of it in respective customer portals on a day-to-day basis without fail.

· Follow up for new orders, sending new samples to the customer & updating it in our records

Follow up for payments by intimating the customer about overdue/outstanding bills in email and on calls/WhatsApp.

Follow up for Detention Debit notes payments.

2) Logistics Management

· Coordination with transporter for arrangement of vehicles, empty drums lifting & arrangements for material loading

· Coordination with respective dispatch team (Plants) for timely dispatches

· To ensure timely reporting / deliveries without hindrances and accordingly keeping the customer updated.

· Coordination with drivers for vehicle reports in time

Coordinate with the customer for unloading the vehicle, request them for the earliest unloading, and if there are delays, confirm detention charges.

Take freight quotations from the transporter.

3) ACCOUNTS & FINANCE TEAM COORDINATION

Coordination with the Accounts & Finance team for order approval, Hundi, payments, and advance payment received confirmation, overdue, and outstanding details.

Time to time, providing purchase orders and expected payments, as well as Hundi details.

· Responding to their emails and queries

Making entries of Debit Memo Request for Detention cases.

& Credit Memo Request in SAP – For shortages.

4) GOODS RETURN POLICY

o Packing damaged – goods damaged during transit by means of accident or any other source of negligence. There is a call of insurance claim.

· Replacement – get the damaged goods replaced at next dispatch

· Goods taken back / quality issues – 1stpriority is to convince the customer and resolve the query with the help and investigation process carried out by our qc & technical team. 2ndoption to arrange co. Person for joint testing.

· Freight rate confirmation at the time of returning the material.

· Making sales return entry in SAP and return order for approval

5) OTHER IMPORTANT DUTIES s

· Respond to emails and calls from customers regarding queries in a timely manner.

· Record all the customer complaints / issues and resolve the same.

· Responsible for giving the right information about the price / material availability / dispatch status.

Understanding customer needs and requirements.

· Maintain order received & pending orders reports.

Follow up for forecasts, upcoming requirements.

6) CUSTOMER SERVICES:

Sending daily dispatches plan to Corporate Customer.

· After arranging new samples and approval of it, maintain the various documentation details for future records.

· Giving right confirmation & information on customer’s enquiries

· Maintain all the details of Corporate Customers

• Developed strong client relationships for increased customer loyalty and repeat business.
• Conducted market research to identify trends and inform marketing strategies, driving company growth.
• Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
• Mentored junior sales team members, contributing to their professional development and success within the company.
• Optimized marketing budgets by reallocating resources based on campaign performance analysis.

- A Sales Executive primarily assists the sales team, focusing mostly on managing sales and the distribution of products.

- Preparing and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them.

- Efficiently respond to all inquiries received either through telephone, fax and email

- Liaise between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints.

- Working closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.

- Produce reports on progress within the department and outline any developed strategies to improve.

- Responsible for coordinating bookings and raising invoices & collections of outstanding.

- Closely working with sales team members to reach targets set by the Sales Manager.

- To provide input and ideas into marketing initiatives and subsequently promote these initiatives and monitor responses.

- Coordinate and follow up with the factory to ensure the sample requisition is executed as per the requirement schedule, and further update the status report after receiving feedback from the sales team to check.

- Close interaction with distributors and customers for payment follow-up and sending out outstanding statements.

- Verification and processing of debit notes/claims received from customers, distributors.

- Coordinate and follow up with factories for accounting of claims and issuing credit notes.

- Coordinate and follow up with the sales team for meeting factory requirements regarding claim settlement.

- Coordinate with the Sales team for getting quarterly balance confirmation from distributors and customers.

- Follow up for C forms and other statutory requirements.

- Circulate status reports on overdue o/s, pending claims, and statutory forms.

- Monthly report on sales, collection, and complaints.

- Ensure timely feedback to Sales team, Distributors, and Factories on their queries/emails.

- Sample requisitions, follow-up with plant for timely dispatches.

- Correspondences on commercial issues and maintain records like invoice copies, proforma, couriers sent to various agencies, etc. Order confirmation and payment collection entry on a need basis.