Bhavana Kumbar

O356 Application Support:
Provided technical support and troubleshooting for Office 365-related issues, investigating, and resolving problems in a timely manner. Installing and Configuring Outlook, Microsoft teams, Microsoft Authenticator (Windows/Mac/Android/iOS)
Document configurations, procedures, and troubleshooting steps, ensuring knowledge transfer, and maintaining accurate system documentation.
Monitor and optimize the performance, availability, and security of the Office 365 environment.

O365 Migration Team:
Migration of on-premises Lotus notes mailboxes to M365 “Exchange” online
Microsoft ‘Teams’, 'OneDrive’, MFA’ Enablement and rollout
Migration of drop box to office 365 OneDrive
Onboarding both NA and EU store users into office 365 as a cloud only identity
Monitoring the migration activities
Adding the user to the right group in Azure AD
Provide the set of privileges /retention policy to mailbox from M365 Admin center
Expertise in handling mail routing and mail flow related issues

Windows/Wintel Administrator:
Creation of User accounts, Groups.
Creation of shared drives/folders.
Performed Tomcat service restarts, deployments, and log monitoring to ensure uptime and performance.
Cloning, deploying VM's and also decommissioning the EOL servers VAPT migration for OnPrem Windows Servers Prod and Dev/UAT manual servers Patching
Handling SOCO Alerts and
Handling Service request DNS entry Creation, IIS configuration, LAPS management, Application deployment.
Configuring DR servers Performing DR Drill.
Administration of Windows 2008 R2/2012/2016/2019 and 2022 servers.
Provide support to application teams on IIS configuration.
Implement & Support Guidelines as it applies to ITIL Practices with respect to Change, Incident Management
Installing and managing the Active directory and FSMO Roles transfer in active directory forest.

Service desk:
Delivering support for Northern Trust business clients.
Understanding and taking ownership of user’s issue logged on via call and chat.
Provided real-time support to everyday users on outlook, password, VPN, Remote connection issue, resetting the password for Network id
Follow the KB article.
Transferring tickets to tier-2 team for escalated cases.
Have good track of KPI.

Application Support:

Provided the technical support for cisco applications- Webex and Jabber for premium clients
Provided support on Outlook issues which is integrated with Cisco WebEx application
Provided product support which covers usability queries and technical issue troubleshooting for WebEx and Jabber Product (Meeting, Event and Training center services, Jabber, Webex Teams, SSO Integrations)
Analyzing the issue and collecting required logs to elevate the issue Expertise in case management, including documentation.
Helping clients in signing up for new accounts
Taking initiatives & ownership to solve the issues within the approved SLA

Service Desk:

Delivering L1 support for Iron Mountain business clients.
Understanding and taking ownership of user’s issue logged on ticketing tool.
Transferring tickets to tier-2 team for escalated cases or for tier-2 issues Provided real-time support to everyday users on outlook, password, VPN, Remote connection issue, resetting the password for Network id.