Bhavana Negi
Noida
Summary
Dynamic Senior Community Manager at 91 Springboard Business Hub, adept at enhancing member satisfaction and retention through exceptional relationship building and event planning. Skilled in CRM management, I foster community engagement and consistently monitor feedback to drive improvements, ensuring a positive environment for all members.
Overview
10
10
years of professional experience
Work History
Senior Community Manager
91 Springboard Business Hub Private Limited
Noida
05.2023 - 07.2024
- Responsible for the routine activities and operations for the assigned members of the Hub, with a key focus on managing complex member relationships, maximizing customer satisfaction, while upholding the Service Brand.
- Act as the first point of contact for all member requirements, concerns, servicing, and billing.
- Influence member retention and expansion by enhancing member customer delight through various touchpoints.
- Key person to deliver on-ground member experience and facilitate allied activities, such as customization activities, onboarding, or offboarding of members, and member engagement activities.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Developed and enforced community guidelines to maintain a positive environment.
- Monitored customer feedback on various platforms and responded promptly to address any issues or concerns raised by users.
- Facilitated online and offline events to strengthen community bonds.
Sales Assistant
Rostfrei Steels Pvt. Ltd.
Noida
11.2023 - 03.2024
- Follow up with the clients on quotes, and keep their records in the MIS.
- Scheduling physical or online meetings.
Sending supporting documents to the clients.
Taking reports from the sales team.
Ensuring the timely updates and work done by the team. - Assisting the AGM of Business Development.
- End-to-End Sales Process and Lead Generation.
Direct Sales Coordinator
Avanta Business Centers
New Delhi
11.2018 - 11.2022
- Manage sales inquiries and log all activity on CRM software.
- Answer inbound calls in the allocated time frames, as dictated by the business.
- Follow up promptly and effectively to ensure all inquiries are optimized to their full potential.
- Ensure that correct contact details and requirement information are recorded.
- Provide a consultative approach, qualify requirements, and promote Avanta products.
- Arrange viewing appointments, send out viewing confirmations, and communicate accordingly.
- All communications should be carried out in a professional, courteous, and timely manner.
- Log all leads, and check for duplicates.
- Make prompt contact via phone and email to qualify the requirement.
- Arrange a viewing where possible, and inform the broker/agent.
- Accept or reject broker and commercial agent leads
- Ensure activities and tasks are set, completed and closed accordingly within allotted time
- Ensure overturns are clearly communicated and recorded
- Ensure daily broker liaison and communicate and record all pipeline updates
- Assist Area Sales Managers with CRM opportunity updates when required
- Area Sales Manager calendars to be managed effectively
- Ensure viewings are scheduled according to ASM availability where possible
- Arrange viewings and confirm ASM conducting tour has all relevant information
- Call to confirm appointment time, date and requirement for the next day
- Arrange and confirm viewing cover with centre team member if ASM unavailable
- Provide enquiry information and update CRM record and appointment
- Ensure full hand over of information post viewing is received, recorded and update the ASM and broker / agent accordingly
- Essential to pass all enquiries on to the relevant centre
- Ensure that Avanta Business Centers are listed correctly with accurate information, pricing and current images
- Involvement in mystery shopping and feedback accordingly
- Conduct monthly competitor pricing spot checks
- Relevant promotions to be communicated and highlighted as necessary
- Assist with monthly broker pipeline reports when required
- Client Show rounds during the unavailability of the ASM, Agreement Generation, Assisting the ASM in Transactions
- Broker/IPC Visits with the team
Reservation Executive
Sarovar Hotels & Resorts
New Delhi
07.2015 - 11.2018
- Processing reservations from the Corporate and Travel Trade sales teams received through emails.
- Accepting and materializing direct reservations from FITs over calls and emails.
- Coordinating with over 70 hotels across India.
- Relayed information on availability, pricing and discounts to customers.
- Advised customers on local attractions, restaurants and transportation options.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Took reservations from patrons by phone or online.
- Maintained detailed records of all bookings and cancellations.
Service Associate
Le Meridien Hotel
New Delhi
08.2014 - 07.2015
- Personalizing guests' requests by using Opera, FCS, and Touché software.
- Making jobs from guests' requests on FCS.
- Firing guests' food orders on Touché.
- Checking for guests' reservations in Opera.
- To give wake-up calls from the system as well as manually, as per guests' requests, and also to various airline crews.
- Updated system with order specifics and customer details, preferences, and billing information.
- Personalized client interactions to drive loyalty and enhance solution implementation.
Education
Bachelor of Arts - Geography
Dyal Singh College
New Delhi05-2015
High School Diploma -
Lady Irwin Sr .Sec. School
New Delhi05-2012
Degree in Hindustani Vocal Music -
Prayag Sangeet Samiti
AllahabadSkills
- Good communication skills
- Customer service
- Community engagement
- Event planning
- Member onboarding
- CRM management
- Quick learner
- Honest
- Hardworking
- Optimist
- Feedback monitoring
- Communication skills
- Relationship building
- Time management
- Problem solving
Accomplishments
- Participated in Cultural Activities in School as well as college level.
- NCC head during School.
- Got Best Cadet of NCC during school.
- Miss Fresher as well as Miss Farewell of Geography dept. Dyal Singh College.
Hobbies and Interests
- Listening Music
- Singing
- Dancing
Languages
- English
- Hindi
Personal Information
- Date of Birth: 03/07/93
- Gender: Female
- Marital Status: Married
Timeline
Sales Assistant
Rostfrei Steels Pvt. Ltd.
11.2023 - 03.2024
Senior Community Manager
91 Springboard Business Hub Private Limited
05.2023 - 07.2024
Direct Sales Coordinator
Avanta Business Centers
11.2018 - 11.2022
Reservation Executive
Sarovar Hotels & Resorts
07.2015 - 11.2018
Service Associate
Le Meridien Hotel
08.2014 - 07.2015
Bachelor of Arts - Geography
Dyal Singh College
High School Diploma -
Lady Irwin Sr .Sec. School
Degree in Hindustani Vocal Music -
Prayag Sangeet Samiti
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