Summary
Overview
Work History
Education
Skills
Languages
Websites
Events Participated In
Affiliations
Timeline
Generic
Bhavana Nim

Bhavana Nim

Indore

Summary

Dynamic sales professional with a proven track record at Orana India Pvt Ltd, excelling in business development and account reconciliation. Adept at leveraging Salesforce ERP for operational excellence while fostering strong client relationships. Recognized for enhancing lead conversion rates and driving strategic planning initiatives to optimize sales support and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Sales Coordinator

Orana India Pvt Ltd
Gurugram, Remote
12.2024 - Current
  • Streamlined daily sales operations by coordinating between sales, production, and logistics teams to ensure on-time order fulfillment and customer satisfaction.
  • Managed end-to-end sample request processes, including approvals, dispatch coordination, and feedback tracking, improving lead conversion rates.
  • Prepared and maintained detailed reports including Daily Sales Reports (DSR), stock closing, secondary sales, and incentive tracking for management review.
  • Conducted regular account reconciliations through SOA analysis and followed up on receivables, resulting in improved cash flow and reduced outstanding payments.
  • Facilitated the resolution of product quality issues and coordinated recall processes, working cross-functionally to issue credit notes and maintain client trust.
  • Monitored task completion and internal accountability using structured Excel trackers, emails, and regular check-ins with responsible stakeholders.
  • Supported monthly business review meetings by compiling key metrics, presentation data, and progress summaries for leadership and regional teams.
  • Collaborated with internal teams to identify process inefficiencies and initiated improvements that enhanced reporting accuracy and operational transparency.
  • Acted as the central communication hub between sales, finance, production, and customer service, ensuring alignment on ongoing priorities and deadlines.
  • Maintained accurate documentation and records of client communications, internal approvals, and follow-up actions to support audits and performance evaluations.

Technical Consultant

FoodKraft Pvt. Ltd
Mumbai
12.2022 - 07.2023
  • Provided technical consultation and support to customers, ensuring customer satisfaction.
  • Converting voice notes into minutes
  • Follow up with customers/clients
  • Book keeping, creating invoices, maintaining bills and expenses and liasioning with the CA firm for filing for compliance
  • Making project reports which could be on business opportunity or Technical reports on manufacturing or ingredients
  • Mapping product categories of our interest for the current players, their product profile, and new news in that space - we will start with pet care and dairy.
  • Identifying new business opportunities for the company
  • Responds to distributors inquiries for samples, technical data, and support.
  • Deployed Interpersonal skills to confront tough issues and constructively resolved disagreements.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Customer Sales Support Manager

Orana DMCC
Dubai
05.2019 - 07.2021
  • Responsible for sales support for MENA Region
  • Review general administrative process and make efficient improvements to drive work efficiency and process
  • Coordinates efforts between customers, distributors and internal business resources to ensure effective sales service, customer relations, and fulfillment of promotional and administrative needs.
  • Responds to distributors and customers inquiries for samples, technical data, and support.
  • Plans, schedules, and makes regular calls to direct accounts; arranges meetings for various company professionals to provide multi-level support and relationships; communicates results of calls via timely call reports
  • Work closely with Inventory Manager, Order Customer Support Executive
  • Communicates and maintains accurate forecasts for product usage with HQ- Denmark office.
  • Planning Yearly Budget, Q Estimation and quarterly sales report and sales forecast for Senior Management team and Board members
  • Independently identifies distributor and customers needs and works closely with Marketing, Product Development, business unit, and other staff to deliver marketable products in concert with their needs.
  • Directly dealing with distributors & Preparing documents- Invoice, SP, PI
  • Providing sales and commercial support and assistance to outside sales representatives and management
  • Handling the pre and post arrangement of event participation in Middle East & Europe region
  • Assisting MENA team in preparing the Board Meeting Material.
  • Investigates customer complaints and assures prompt, effective solutions. Obtains and reports marketing data for successful achievement of business.
  • Handling all the PR and administration work related to Dubai office.
  • Analyzed customer feedback to identify areas of improvement.
  • Managed budgets and cash flow by monitoring expenditures and predicting future needs.

Senior Commercial Support Executive

Ikan Inc
Dubai
08.2017 - 04.2019
  • Responsible for delivering accurate documentation like, quotation, pro-forma invoices, electronic product literatures, pre-qualification documents and other related documents to clients on time
  • Liaising with the sales team to get the project and technical details for effective business operations
  • Processing inquiries through online business portals
  • Actively supporting company sales team -by Coordinating product and inquiry details, presale material and aftersale deliveries
  • Handling relationship building with various suppliers for improving company prospects
  • Effective in sourcing new product line to the company's expanding portfolio
  • Managing pre material delivery process and post delivery process via coordinating with the client and logistic department
  • Responding to complaints from customers and giving after-sales support when requested
  • Played a vital role in implementing Sales Force ERP Platform in the company
  • Manage the opportunities, leads, reports on Salesforce ERP
  • Monitoring the team's progress, identify shortcoming and proposing improvement from project to project.

Lead Generation & Sales Support Executive

IKAN Inc
Dubai
11.2015 - 07.2017
  • Prospecting for new clients/ lead generation across the GCC region
  • Generation of new sales leads via direct customer engagement including targeted web portals and market research for potential clients
  • Qualification of sales leads to identify whether their research goals are aligned with product offerings
  • Allocating qualified project leads to the Sales team for the site visits and closures
  • Execute marketing plan/marketing campaigns
  • Market research for the upcoming projects across the MENA region
  • Recording of all sales activities in the CRM
  • Other duties that are reasonably requested from time to time.

Global Partnership Executive

QnA International
Indore
09.2014 - 08.2015
  • Handled the corporate sales and marketing for the Middle East Region
  • Undertook Relationship Building exercises for the top management of the company
  • Created plans for winning repeat business
  • Generated leads from professional networking sites like LinkedIn.

Business Development Manager

Design Maniac School
Pune
04.2011 - 08.2014
  • As Business Development and Social Media Executive & was promoted as Sr Business Development Executive and Social Media Executive by Jan '12
  • Was promoted as Business Development Manager in Aug '14
  • Formulated long term/short term strategic plans to enhance operations in coordination with macro plans of organization and the market trends
  • Conducted industry data research and create industry related infographics for various sectors
  • Organized Outreach events at various educational institutes and colleges for business promotion
  • Coordinated with BDM, Senior Managers, Clients, Vendors and Parents for effective delivery
  • Designed targeted tele-sales campaigns, script Cold Calls flow & provide critical inputs for marketing campaigns
  • Executed social media campaigns on Facebook, Twitter, Pinterest, Instagram, Blogs; evaluate contents and responses, comments etc
  • Planned and implemented marketing strategy including advertising and public relations for customer retention & development
  • Guided the teammates on strategy implementation and business development.

Education

MBA - Marketing

ICFAI Business School
07.2011

B. Com - International Marketing, Accounting

D.A.V.V
Indore
04.2009

Skills

  • Business Development
  • Sales Support
  • Distribution Management
  • Account reconciliation
  • Excel tracking
  • Production management
  • After sales services
  • Vendor management
  • Project Management
  • Salesforce ERP Management
  • Customer Services
  • Strategic Planning
  • Supply Chain & Logistics Management
  • Training and mentoring
  • Social Media Marketing
  • Event management
  • Complaint resolution
  • Operational excellence
  • Channel Management
  • Problem solving
  • Data analysis

Languages

  • English
  • Hindi
  • Marathi

Events Participated In

  • Anuga, 2019, Cologne, Germany
  • Gulfood Manufacturing, 2019, Dubai, Dubai
  • Gulfood, 2020, Dubai, Dubai

Affiliations

  • Sales Support Workshop – Orana India, Gurgaon Office
    June 2019 (3 days)
    Attended a regional workshop covering daily sales support functions, task management, and interdepartmental coordination.
  • Sales Operations Training – Orana A/S Headquarters, Denmark
    July 2019 (10 days)
    Participated in an intensive training program to gain hands-on understanding of international sales operations, customer handling, and order management workflows.
  • Shipping & Logistics Training – Orana A/S Headquarters, Denmark
    November 2019 (10 days)
    Completed in-depth training focused on global shipping processes, logistics coordination, export documentation, and supply chain communication.

Timeline

Sales Coordinator

Orana India Pvt Ltd
12.2024 - Current

Technical Consultant

FoodKraft Pvt. Ltd
12.2022 - 07.2023

Customer Sales Support Manager

Orana DMCC
05.2019 - 07.2021

Senior Commercial Support Executive

Ikan Inc
08.2017 - 04.2019

Lead Generation & Sales Support Executive

IKAN Inc
11.2015 - 07.2017

Global Partnership Executive

QnA International
09.2014 - 08.2015

Business Development Manager

Design Maniac School
04.2011 - 08.2014

MBA - Marketing

ICFAI Business School

B. Com - International Marketing, Accounting

D.A.V.V

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Bhavana Nim