Bhavana R
Bengaluru
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Design Operations Manager
Brick N Bolt
Bangalore
08.2024 - Current
- Mentored new recruits on project management, corporate procedures and client interactions.
- Implemented successful business strategies to increase revenue and target new markets.
- Managing the CSAT scores for the city to be maintained above 4.
- Coordinated with Architects and Senior Architects to achieve monthly floor plan goals.
- Handled escalations and mitigated project cancellations.
- Maintaining the city's task adherence to ensure a smooth flow of the process.
- Collaborated with product teams to develop new products or services for existing customers.
- Analyzed competitors and market trends to facilitate business growth.
Assistant Manager - CRM
Embassy Services
Bangalore
05.2023 - 08.2024
- Actively facilitating the community events held by Residents/Association to ensure smooth management of the events.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Fostered strong rapport with prospective clients.
- Conducting meetings with residents to address queries and to meet their satisfaction.
- Maintain updated database of all residents and ensured every resident understands the property bye-laws and community living.
- End-to-End ticketing management done single handedly and ensured the complaints raised was attended within TAT.
- Residential and Association MIS dashboards shared on a monthly basis.
- Follow up on CAM collection on monthly basis.
Senior Customer Relationship Executive
Sobha
Bangalore
08.2020 - 05.2023
- Managing post booking customer services till delivery /possession stage.
- Assisting customers on Unit Handover, Site Visits, Resale of units, Registration and Cancellation of units, Bank Loan Issues.
- Collection of payment dues, against demands generated with construction progress.
- Responsible for Customer Satisfaction and high service quality standards.
Customer Service Engineer
HM constructions
Bamgalore
12.2019 - 05.2020
- Work closely with the site/project team to attend the customer snags and co-ordinate to get the same rectified before unit handover.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Actively participate in escalation meetings.
- Co-ordinate with vendors for materials supply.
Project co-ordinator
Manasa Construction
Bamgalore
05.2018 - 07.2018
- Snagging and de snagging of units prior to unit handover.
- Assisting with financing, completing property inspections and site visits.
- Prepared presentations for customers detailing project scope, progress and results.
- Consulted with clients to better understand their needs, goals requirements and determine best course of action.
Education
Civil Engineering - BE
BMS College of engineering, VTU
Bengaluru, KA2019
CBSE - Science
Jain College
Pre-University Course, Bengaluru2015
ICSE - Science
Deccan International School
10th Standard, Bengaluru2013
Skills
- Technical skillsuto - CAD and STAAD PRO
- Tools and technologies - MS Word, MS Excel and MS PowerPoint
- Customer Complaint Management
- Performance Management
Accomplishments
- Recognized by management for great rapport with clients and timely closure of issues in a project of 420+ flats, leading to increased customer satisfaction feedback.
- Worked directly with senior leadership and Association members in preparing the FY budgeting
- Utilized problem-solving skills to identify and mitigate potential customer service issues
Certification
- MM (SAP) certification
Declaration
I hereby declare that the details stated above are correct to the best of my knowledge.
Strength
- Highly time-oriented
- Ability to work best under stress
- Public speaking
- Great teamwork
- Leadership and Management
Hobbies and interests
- Photography
- Music
- Dance
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Design Operations Manager
Brick N Bolt
08.2024 - Current
Assistant Manager - CRM
Embassy Services
05.2023 - 08.2024
Senior Customer Relationship Executive
Sobha
08.2020 - 05.2023
Customer Service Engineer
HM constructions
12.2019 - 05.2020
Project co-ordinator
Manasa Construction
05.2018 - 07.2018
Civil Engineering - BE
BMS College of engineering, VTU
CBSE - Science
Jain College
ICSE - Science
Deccan International School