Bhavana Ramaiya
Nagpur
Summary
Dynamic healthcare leader with extensive experience at Max Super-Spatiality Hospital, excelling in regulatory compliance and quality assurance. Proven track record in strategic planning and operational efficiency, successfully implementing initiatives that enhanced patient safety and improved service utilization. Adept at stakeholder communication and team leadership, fostering a collaborative environment for optimal performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager-Medical Administration
Max Super-Spatiality Hospital
Nagpur
04.2023 - Current
- Directed day-to-day operations of the hospital, ensuring seamless coordination between clinical and administrative departments.
- Actively involved in Monthly Business Review and Annual Operating Planning with Unit head.
- Developed and enforced hospital policies and procedures, aligning them with healthcare regulations and accreditation standards.
- Managed hospital budgets, including capital and operational expenditures, to ensure cost-effective healthcare delivery.
- Monitored and evaluated the quality of patient care through audits, patient feedback, and performance evaluations.
- Implemented quality improvement initiatives to enhance patient safety and care standards.
- Ensured compliance with healthcare laws, regulations, and accreditation standards.
- Led and managed medical and administrative staff, fostering a collaborative and efficient work environment.
- Oversaw staff recruitment, training, and professional development programs.
- Conducted performance evaluations and provided feedback to ensure high standards of care.
- Developed and implemented strategic plans to improve hospital services and patient care.
- Participated in the development of new medical programs and services.
- Led needs assessments and clinical studies to inform hospital development.
- Maintained effective communication with internal and external stakeholders, including government bodies, insurance companies, and community organizations.
- Served as the primary spokesperson for the hospital, representing the organization in the community.
- Addressed patient complaints and concerns promptly to maintain a high level of patient satisfaction.
- Ensured adherence to legal and ethical standards in healthcare.
- Conducted regular audits and quality checks to maintain compliance with healthcare regulations.
- Implemented and enforced policies to uphold hospital governance standards.
Manager Administration
Alexis Multispecialty Hospital
Nagpur
04.2021 - 04.2023
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Optimized scheduling and event planning for executive meetings, enhancing productivity and time management.
- Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Increased team productivity with introduction of flexible work schedules and remote working options.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Assistant Hospital Administrator
Alexis Multispecialty Hospital
Nagpur
01.2018 - 04.2021
- Act as liaisons among governing boards, medical staff and department's heads and Organize, direct, control and coordinate medical and health services in relation to policies & procedure laid down by the organization.
- Liaising and coordinating with the Doctors, Nursing department and other non-clinical departments and other management for smooth functioning and reporting to Director Administrator.
- Extensively worked on this new Brand and offering expertise into administration, Gained NABH & NABL (A body of QCI) Coordinated initiatives in Management department for clinical and non-clinical processes and currently working for the new achievements i.e.
- Successfully achieved 1st JCI in the hospital with adherence to JCI standards.
- Deft in handling and deputation of RMO's/Patient Care Assistants and Day to day monitoring the Rota of the Doctors and RMO's and other support departments.
- Coordination of Medical Audit and managing other Committee Meetings on scheduled time.
- Deft in JCI tracing methods (TRACER) at different areas and department of the hospital and well versed with the JCI protocols & Standards.
- To establish Key Performance Improvement indicators for the respective department, and to do manpower analysis.
- To organize, control and coordinate services as per the hospital board and state regulations.
- Deft in handling the Medical Record Department and to maintain medical statistics and management key performance indicators for better analysis and proper medical documents in sections.
- Deft in handling the patient care and diagnostic Department of the Hospital (OT, wards, ICU, Laboratory, Radiology, Endoscopy, Cath-lab, Blood storage, Dialysis, etc.) and ensure prompt ordering and stocking of medical and other inventory supplies.
- Assist with recruitment, consenting, screening and enrolment of personnel.
- Evaluate personnel and prepare daily reports.
- To be innovative for effective management of resources, thereby reducing operational costs and to Monitor expenses and suggests cost-effective alternatives.
- Ensures delivery against QA department goals and objectives, i.e.
- Meetings, commitments and coordinating overall quality assurance schedule.
- Monitoring the KPI of all the clinical department and analysis of the same by RCA& CAPA.
- Directly supervises quality assurance team, quality assurance coordinators including the preparation and delivery of staff performance evaluations.
- Developed and Implemented SOPs, forms & formats and process flows for Clinical and Non-Clinical areas across the organization for patient services, medical treatments, department activities and public relations outreach.
Asst -Manager- Clinical & Quality Applications
Shalby Hospitals, Pvt. Ltd
Ahmedabad
01.2015 - 01.2018
- Extensively worked and Gained NABH (A body of QCI) Pre & Final Accreditation in six months: Coordinated Quality initiatives in Quality improvement / Management department for clinical and non-clinical processes.
- NABH Accreditation of Shalby Hospital, Jabalpur (Mahakaushal 2nd NABH accreditation) 202 bedded multi super specialty hospital, in mere six months and NABL in a year.
- Participated and successfully achieved the NABH Pre-Entry level for the Shalby Hospital, Indore unit.
- Capable of handling clinical operations, quality and setting process with key focus on NABH std.
- Assist Deputy Medical superintendent in planning and managing all medical services and related issues of the hospital.
- Resourceful at maintaining relationship with staff to achieve quality care and service norms by resolving their service related critical issues and satisfaction of customers.
- Sound knowledge of handling the back-end operations and other general administration activities of the organization.
- Deft in handling ICU, wards and casualty and implementation of SOP's and NABH standards.
- Deft in handling and deputation of MO's/PCO's.
- Deft in handling and deputation of radiology & pathology department.
- Deft in coordinating activities as appropriate & preparing internal reports for management.
- Deft in making the surgical packages for the surgery.
- Ethics committee registration.
- Established quality metrics and continuous improvement plans racking and trending results and creating reports proving consistent performance towards achieving tangible, cost effective and appreciative results.
- Evaluate and Survey the hospital wide operational and non-operational process for identifying opportunities to improve patient's care and safety.
- Conversant in maintaining the TAT specified for the task as per quality for enhanced customer satisfaction level.
- Legal requirements of the healthcare.
- Possess excellent interpersonal, communication and organizational skills.
- Proficient in smooth processing of all back-end operations.
Education
MHA -
Institute of Management Studies, DAVV
Indore, M.P07.2015
Bachelor of Science: Medical Science - BHMS
S.K.R.P Gujarati Homoeopathic Medical College & Research Centre, DAVV
Indore06.2013
Skills
- Healthcare management
- Stakeholder Communication & Liaoning
- Diagnostic services monitoring
- Regulatory Compliance & Governance
- Service utilization improvements
- Risk management
- Multitasking Abilities
- Team Leadership & Employee performance evaluations
- Decision-making
- Operational records maintenance
- Budget Management
- Operations management
- Quality Assurance improvement & Patient Safety
- Strategic Planning Management
- P & L Management
- Operational efficiency
- Conflict resolution
- Data analysis
Certification
- Certificate of Completion of Functional Training Champion, Max Hospital Nagpur
- Certificate of Participation in 2nd Advanced Course in Infection Prevention and Control, Alexis Multispecialty Hospital
- Certificate of Appreciation for Successful NABH Assessment, Shalby Hospital, Jabalpur (M.P)
- Certificate of “Ace Employee of the Year” for the performance and dedication
- Certificate course in Yoga Education, DAVV Yoga Centre, Indore, 05/01/13, 06/15/13
- Internship Completion Certificate, Gujarati Homoeopathic Medical College & Research Centre, Indore, 03/01/12, 02/28/13
- Certificate course in MS Office & Basics of computers, NIIT, New Delhi, 01/01/02, 03/01/02
Accomplishments
- Performance Improvement by reducing ALOS and achieving a gain in ARPOP.
- Patient centricity by improving discharge TAT from 8 hrs to 3-4 hrs and 60% Discharges before 12noon.
- Successfully implemented Clinical Audits in all specialty.
- Quality Improvement project, to reduce usage of radiology films for eco-friendly environment and implemented paper films.
- Achieved a target of Optimize Utilization of CT scan, MRI and OT Services.
- HIRA Analysis, Evaluate the risk and its management across all departments.
- Quality Improvement project, to reduce the usage of paper and its proper utilization.
- Improvement Project, enhance patient experience by reducing radiology reporting TAT & patient waiting time.
- Leadership Skill Enhancement, Functional Leadership exchange Programme.
- Successfully implemented and strengthened Clinical Programme-Stroke Unit, Motion Disorder Clinical.
- Successfully achieved accreditation and re-accreditation from JCI, NABH, and NABL for the last 8 years
- Successfully achieved CAHO Accreditation and Re-accreditation for CSSD
References
- Mr Sharon Shirley, Associate General Manager-Human Resource, Max Super-Speciality Hospital, Nagpur, Maharashtra, 9823089045
- Mr Satish Tharwani, Company Secretary & Legal Counsel, Max Super-Speciality Hospital, Nagpur, Maharashtra, 9890404475
Languages
- English
- Hindi
Personal Information
- Date of Birth: 02/12/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Manager-Medical Administration
Max Super-Spatiality Hospital
04.2023 - Current
Manager Administration
Alexis Multispecialty Hospital
04.2021 - 04.2023
Assistant Hospital Administrator
Alexis Multispecialty Hospital
01.2018 - 04.2021
Asst -Manager- Clinical & Quality Applications
Shalby Hospitals, Pvt. Ltd
01.2015 - 01.2018
MHA -
Institute of Management Studies, DAVV
Bachelor of Science: Medical Science - BHMS
S.K.R.P Gujarati Homoeopathic Medical College & Research Centre, DAVV
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