Summary
Overview
Work History
Education
Skills
Websites
Projects
Hobbies
Timeline
Generic

BHAVANA RAMESH

BANGALORE

Summary

A dedicated and results-oriented professional, specialized in bridging the realms of engineering and data analytics to optimize business strategies and drive informed decision-making. With a proven track record in establishing robust client relationships and leading cohesive teams and poised to contribute impactful insights and solutions to the dynamic field of Data Science and Business.

Overview

3
3
years of professional experience

Work History

Customer Support Adminstrator

Molex
02.2023 - Current
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Configured and tested new software and hardware.
  • Streamlined customer interactions by maintaining customer service support systems, resulting in 20% increase in customer satisfaction.
  • Processed tickets and escalations within assigned time frame, achieving 95% customer issue resolution rate.
  • Drafted customer service emails that addressed customer inquiries and concerns, resulting in 50% decrease in customer complaints.
  • Updated and maintained client database, ensuring accuracy and confidentiality of all data.
  • Interacted with global team of executives on daily basis through mails to achieve key business goals.

Digital Associate

Amazon
03.2021 - 08.2022
  • Worked on AWS Recognition software and trained ML models by processing large amount of data.
  • Ensured compliance with quality standards by accurately processing and annotating large data sets for training ML models.
  • Streamlined AWS Recognition software training and data annotation process, resulting in 50% reduction in errors and improved customer relationship management.
  • Streamlined testing process by maintaining all documentation and schedules, resulting in increased productivity and timely resolution of team queries.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.

Education

Post Graduate Diploma - Data Science and Business Analytics

University of Texas
03.2024

Bachelor of Engineering - Computer Science

K S Institute Of Technology
10.2020

Skills

  • Python - Numpy , Pandas , Seaborn , Matplotlib
  • Descriptive Statistics
  • Exploratory Data Analysis
  • Framing an Analytics Problem
  • Excellent Communication Skills
  • Customer Support
  • AWS , S3 ,SageMaker
  • Machine Learning
  • Python
  • Data Mining
  • Predictive Modelling
  • SQL
  • Advanced Statistics
  • Tableau
  • Team Management
  • Email Writing
  • Problem Solving
  • Business Analytics
  • Ability to Work Under Pressure
  • Client Management
  • Fast Learner
  • Empathy
  • Attention to detail
  • Customer Experience
  • Microsoft Office
  • Data Analysis and Modeling

Projects

Course: Statistical Methods for Decision Making
Autso Motor Company is a leading car manufacturer specializing in SUV, Sedan, and Hatchback models. In its recent board meeting, concerns were raised by the members on the efficiency of the marketing campaign currently being used. The board decides to rope in an analytics professional to improve the existing campaign.
Skills

• Python - Numpy , Pandas , Seaborn , Matplotlib 

•Descriptive Statistics
•EDA


Course: DSBA SQL- New Wheels Case Study

New-Wheels sales have been dipping steadily in the past year and due to the critical customer feedback and ratings online, there is a drop in new customers every quarter, which is concerning. The data is not organized and is dumped as flat files only to be used occasionally. Your objectives to answer business questions with the help of MYSQL.

 Skills

  • Fetching and Filtering techniques to query the data.
  • Aggregating the data using aggregate and window functions.
  • Getting quicker insights using sub-queries and Case When functions. Joining the multiple tables using inner join.
  • left join and right join
  • Creating mathematical calculations using formulas in SQL queries.
  • Created a Quarterly Business Report in M.S Power Point.


Course: Data Visualization with Tableau

An insurance company always needs to be prepared to estimate the number of accidents and the claims that they can receive at a given point time. Also understanding the pattern of claims would help the companies to frame different types of policies for the users providing better benefits and at the same time increasing the premium to the company.

Skills

  • Calculated Fields
  • Story boards
  • Highly interactive Dashboards Charts and Tables

Hobbies

Baking

Reading books

Watching web shows


Timeline

Customer Support Adminstrator

Molex
02.2023 - Current

Digital Associate

Amazon
03.2021 - 08.2022

Post Graduate Diploma - Data Science and Business Analytics

University of Texas

Bachelor of Engineering - Computer Science

K S Institute Of Technology

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BHAVANA RAMESH