Bhavana S
Bangalore
Summary
: Leading, mentoring and monitoring the performance of team members to ensure efficiency in process operations and meeting of individual and group.
: Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
: Experience in inventory, people management, handling customers complaints
: Experienced Restaurant Manager with strength in delivering high and consistent standards of customer service. Demonstrates strong skills in evaluating employee performance, providing training and guidance to leverage customer satisfaction. Brings natural flair for hospitality.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Dolci pvt
banglore, india
08.2025 - Current
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
Lead Barista
royal palace Saudi Arabia
Riyadh , Saudi Arabia
06.2024 - 09.2024
- Monitored espresso extraction and milk steaming, guaranteeing consistency in drink quality.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Assisted with stock counting, ordering and replenishing.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
Assistant Store Manager
Tim Hortons
banglore, India
12.2023 - 06.2024
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Coordinated with the store manager to develop marketing strategies, boosting footfall and sales.
- Coached employees on upselling techniques, significantly increasing average transaction value.
Assistant Store Manager
third wave coffee
Bangalore, India
07.2019 - 10.2023
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Trained new employees on store policies, product knowledge, and customer service excellence.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Updated visual merchandising displays, drawing attention to promotional items and increasing sales.
- Analysed sales data to identify trends, adjusting inventory levels to meet customer demand.
Senior Barista
cafe coffee day
Bangalore
01.2017 - 07.2019
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
- Created coffee art on cappuccinos, lattes and other hot beverages using various creative techniques.
- Trained staff in vital barista tasks, including coffee art, coffee machine operating and customer service techniques.
Education
hospitality management certification course
YUVA
Chikmagalūr, KA2016
12th
govt pre univercity center
Bhadravati, KA2016
Skills
- Customer service
- Team building
- Inventory control
- Staff motivation
- Customer feedback analysis
- Staff performance evaluation
- Inventory control and record keeping
- Operations management
- Staff training
- Decision making
- Strong work ethic
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
kannada
Proficient
C2
Timeline
Restaurant Manager
Dolci pvt
08.2025 - Current
Lead Barista
royal palace Saudi Arabia
06.2024 - 09.2024
Assistant Store Manager
Tim Hortons
12.2023 - 06.2024
Assistant Store Manager
third wave coffee
07.2019 - 10.2023
Senior Barista
cafe coffee day
01.2017 - 07.2019
hospitality management certification course
YUVA
12th
govt pre univercity center