Bhavana Sundhar
Bengaluru
Summary
- Managed CyberArk support and operations within Privileged Access Management (PAM) environments.
- Assisted with onboarding privileged accounts, platform upgrades, and maintaining overall system health of CyberArk components.
- Supported BAU operations and maintained process documentation for PAM solutions.
- Collaborated with project managers, technical leads, and clients to ensure successful delivery of PAM initiatives.
- Provided technical support to administrators and end-users interacting with PAM systems.
- Diagnosed and resolved issues related to user access, session management, and system performance.
- Worked with L3 engineers to troubleshoot complex PAM issues and coordinated with vendors for resolution.
- Contributed to IAM support activities aligned with information security best practices.
Overview
11
11
years of professional experience
Work History
Technical lead
Happiest Minds Technologies
12.2024 - Current
- Managed 25K+ privileged accounts using CyberArk 14.5 to enhance credential security, Identity and Access Management (IAM), and Privileged Access Management (PAM) in compliance with PCI DSS requirements.
- Monitored and maintained CyberArk PAM platform health and operational security controls, providing incident response support.
- Integrated and troubleshot CyberArk with Windows, UNIX, VMware ESXi, and Windows Services accounts to strengthen access security.
- Happiest Minds Technologies is a next-generation digital transformation and technology services company.
Associate Consultant
Infosys
04.2024 - 10.2024
- Upgrading of Cyberark components like PTA, PVWA to resolve vulnerabilities.
- Monitor system health of cyberark components.
- Troubleshooting any component failure issues like cred file creation etc.
- Handling BAU activities like SAML authentication url issue, user access, reports and onboarding unix and windows accounts.
- Configuring webapps like palo Alto, Azure Fortinet into cyberark.
- SAML authentication configuring.
- Infosys is a global leader in technology services and consulting.
Tech Engineer
Tech Mahindra
Bengaluru
09.2022 - 02.2024
- Unix enabling, disabling manually as well as through automation tools.
- Worked in change activities for Unix and Linux accounts.
- Deletion tasks, Oracle account reset passwords.
- Suspension Tasks, Unix troubleshooting.
Senior Project Engineer
Wipro Technologies
07.2015 - 09.2022
- On-Boarded Multiple Accounts with Cyber-Ark PAS (Windows Account, Linux, Databases).
- Setup Privileged password management Policies for CPM components.
- Created Safes, Policies and provided proper authorizations as per process during on boarding.
- Configured Randomized Privileged Password as per Client requirements.
- Configured One-Time Password (OTP).
- Configured Dual-Control workflow approvals for the integrated accounts which need approval as per the Client requirements.
- Access related issues like Password Reset on server level.
- Worked on CPM Failure.
- Preparing daily Health Checklist.
- Worked on Users Station suspended issues while logging into PVWA.
- Worked on On-boarding and Off-boarding of Privileged Accounts.
- Maintain up-to-date documentation, including configuration settings, procedures, and troubleshooting guides.
- Regular rotation and updating of privileged account credentials stored in the PAM vault.
- Experience on Operations and Troubleshooting of CyberArk Privileged Identity Manager.
- Creating and Managing Safes, Platforms and Owners, End User Management.
- Specialization includes Operations and Maintenance of Components, Setting up the PSM and CPM.
- Handling login issues related to PVWA and Target systems.
- Configuring the PAM use case such as password management, session recording, workflow and safe assignment.
Education
M.Tech - information technology
VIT
Bengaluru10.2019
B.Sc - Electronics
Shri Gnanambika Degree College
Andhra Pradesh06.2015
Intermediate -
Sri Krishna Reddy Siddhartha Jr College
Andhra Pradesh05.2012
SSC -
Vijaya Bharathi English Medium School
Andhra Pradesh05.2010
Skills
- Privilege access management
- Identity and access management
- CyberArk Privileged Identity Management
- SailPoint
- OIM
- IAM support
- Directory Servers
- Windows Active Directory
- Web Server
- IIS
- Ticketing Tool
- Servicenow
- Operating Systems
- Windows 2012
- Windows 2016
- Linux
Employment Highlights
- Wipro Technologies, 07/13/15 to 09/04/22, Senior Project Engineer
- Tech Mahindra, 09/15/22 to 02/20/24, Tech Engineer
- Infosys, 04/22/24 to 10/30/24, Associate Consultant
- Happiest Minds Technologies, 12/26/24 to Present, Technical Lead
Projects Handled
- Wipro Technologies, Ericsson, 01/02/16 to 10/06/17, Support on IS/IT related activities., Initial installation and upgrade of physical servers both Solaris 10 and Solaris 11., PRIM Work and supported Config spec Tickets., Supported PRIM activities for CCPM Products., Troubleshooting and upgrade of servers., Manual Testing for GRAN for 4 months.
- Wipro Technologies, Lloyds Banking Group, 12/07/17 to 10/06/18, Worked in Change activities for Unix, Linux accounts., Deletion tasks, Oracle account reset passwords., Suspension Tasks, Unix troubleshooting.
- Wipro Technologies, U.S Bank, 11/11/18 to 09/04/22, Identity and Access Management L3, On-Boarded Multiple Accounts with Cyber-Ark PAS (Windows Account, Linux, Databases)., Setup Privileged password management Policies for CPM components., Created Safes, Policies and provided proper authorizations as per process during onboarding., Configured Randomized Privileged Password as per Client requirements., Configured Session recording & live monitoring on Privileged Session Manager., Configured One-Time Password (OTP)., Configured Dual-Control workflow approvals for the integrated accounts which need approval as per the Client requirements., Access related issues like Password Reset on server level., Worked on CPM Failure., Preparing daily Health Checklist., Worked on Users Station suspended issues while logging into PVWA., Worked on On-boarding and Off-boarding of Privileged Accounts., Maintain up-to-date documentation, including configuration settings, procedures, and troubleshooting guides., Regular rotation and updating of privileged account credentials stored in the PAM vault., Experience on Operations and Troubleshooting of CyberArk Privileged Identity Manager., Creating and Managing Safes, Platforms and Owners, End User Management., Specialization includes Operations and Maintenance of Components, Setting up the PSM and CPM., Handling login issues related to PVWA and Target systems., Configuring the PAM use case such as password management, session recording, workflow and safe assignment.
- Infosys, Bank of Philippine Islands, 04/22/24 to 10/31/24, Upgrading of Cyberark components like PTA, PVWA to resolve vulnerabilities., Monitor system health of Cyberark components., Troubleshooting any component failure issues like cred file creation etc., Handling BAU activities like SAML authentication url issue, user access, reports and onboarding unix and windows accounts., Configuring webapps like Palo Alto, Azure Fortinet into Cyberark., SAML authentication configuring.
- Happiest Minds Technologies, Viatris-Mylan, 12/26/24 to Present, Managed 25K+ privileged accounts using CyberArk 14.5 to enhance credential security, Identity and Access Management (IAM), and Privileged Access Management (PAM) in compliance with PCI DSS requirements., Monitored and maintained CyberArk PAM platform health and operational security controls, providing incident response support., Integrated and troubleshot CyberArk with Windows, UNIX, VMware ESXi, and Windows Services accounts to strengthen access security.
Languages
- English
- Telugu
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Key Responsibilities And Achievements
- Managed CyberArk support and operations within Privileged Access Management (PAM) environments.
- Assisted with onboarding privileged accounts, platform upgrades, and maintaining overall system health of CyberArk components.
- Supported BAU operations and maintained process documentation for PAM solutions.
- Collaborated with project managers, technical leads, and clients to ensure successful delivery of PAM initiatives.
- Provided technical support to administrators and end-users interacting with PAM systems.
- Diagnosed and resolved issues related to user access, session management, and system performance.
- Worked with L3 engineers to troubleshoot complex PAM issues and coordinated with vendors for resolution.
- Contributed to IAM support activities aligned with information security best practices.
Personal Information
- Mother's Name: K Shantha
- Date of Birth: 06/13/94
- Nationality: Indian
Timeline
Technical lead
Happiest Minds Technologies
12.2024 - Current
Associate Consultant
Infosys
04.2024 - 10.2024
Tech Engineer
Tech Mahindra
09.2022 - 02.2024
Senior Project Engineer
Wipro Technologies
07.2015 - 09.2022
M.Tech - information technology
VIT
B.Sc - Electronics
Shri Gnanambika Degree College
Intermediate -
Sri Krishna Reddy Siddhartha Jr College
SSC -
Vijaya Bharathi English Medium School