Bhavana V
Support Engineer 3
Bengaluru
Summary
Support engineer 3 with over 9 years of experience in the industry. Worked with the companies like Atlassian, Nutanix and Microland with an experience in implementation, validation and deployment of large complex systems in HCI environment, Datacenter Management, Database and Application troubleshooting. Looking for an organization where I can effectively contribute my skills in the best possible way for the fulfillment of organizational and personal goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Support Engineer 3
Atlassian
07.2023 - Current
- Strong database skills, with the expertise to write and update SQL queries
- Experience with APIs and REST calls
- Experience in the atlassian migration tools to migrate Jira and confluence (Server to cloud and cloud to cloud)
- Confluence and Jira administration.
- Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis
- Application Troubleshooting on Java components that includes JVM, JDK, JRE, Garbage collector workflow, Memory Leaks and JVM tuning. Analyzing Thread dumps, Heap dumps and stack traces.
- Analyzing Thread dumps, Heap dumps and stack traces
- Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools like Splunk.
- Experience reviewing and/or modifying scripts (Python, Bash/Shell)
Senior Systems Reliability Engineer
Nutanix
4 2018 - Current
- Provide technical solution support for Nutanix HCI Working, Core Data Path, Acropolis Hypervisor and its products
- Specialized in Nutanix Disaster Recovery (DR) - Onprem and Xi cloud (Nutanix Cloud)
- Troubleshooting DR related issues which involves Snapshots, Replications, Migrations and Failovers
- Handling third party backup issus as well
- Skilled in performing Root Cause Analysis (RCA) for HCI specifically Nutanix products such as AHV(kvm), AOS, LCM upgrades, Prism e.t.c
- Worked on Ransomware attacks
- Troubleshooting hardware issue , upgrading the infrastructure, installing hypervisor and configuring a new cluster
- Experience in implemneting and Troubleshooting VMware and ESXI related issues
- Actively worked on product testing, Quality Analysis and sanity testing of new products (Nutanix LCM-Life cycle Management)(NCC-Nutanix Cluster Check) with various versions of AOS
- Linux administration and troubleshooting performance related issues
- Basics of Windows Active directory and operating system troubleshooting
Senior Service Engineer
Microland
11.2015 - 04.2018
- Decommissioning physical servers, ESX hosts, VMs from the Vcenter, LDOMs and zones
- Building Windows and Linux servers of various versions
- Migrate Physical Servers to Virtual Server (P2V) and Virtual servers across various Datacenters (V2V) using VMware Standalone Converter tool
- Troubleshooting issues during the Migration activity on datacenter level and OS level including Windows and Linux
- Handling overall VMware Administaration
- Linux Servers
Education
Bachelor of Engineering (BE) in Information Science -
Visvesvaraya Technological University (VTU)
Belgaum, Karnataka 09.2011 - 06.2015
Skills
Nutanix HCI Working
Database (Mysql)
Acropolis Hypervisor
Nutanix Disaster Recovery (DR)
Migrations
Failovers
AHV (kvm)
AOS
VMware
ESXI
Linux administration
Windows Active directory
Java components (JVM, JDK, JRE))
Garbage collector workflow
Memory Leaks
JVM tuning
Thread dumps
Heap dumps
Stack traces
Rest APIs
Web developer tools
Har files analysis
UI performance
ESX hosts
Vcenter
Windows servers
Networking
VMware
Nutanix AHV
Storage systems
Nutanix Cloud (Xi cloud)
Rest API's
Web Diagnostics
Certification
03/01/21, Nutanix Certified Master - Multi Cloud Infrastructure (NCM-MCI)
Timeline
Support Engineer 3
Atlassian
07.2023 - Current
Senior Service Engineer
Microland
11.2015 - 04.2018
Bachelor of Engineering (BE) in Information Science -
Visvesvaraya Technological University (VTU)
09.2011 - 06.2015
Senior Systems Reliability Engineer
Nutanix
4 2018 - Current