Bhavana Venkatesh
bangalore
Summary
Professional with extensive experience in patient scheduling and coordination, delivering high-quality customer service in fast-paced healthcare environments. Proven ability to enhance patient experiences through effective communication and organizational skills. Demonstrated success in managing high-volume patient interactions efficiently.
Overview
4
4
years of professional experience
Work History
mom & me fetal medicine center
receptionist
bangalore
07.2024 - Current
- Welcomed expectant mothers to high-volume imaging clinic, fostering calm and professional atmosphere.
- Coordinated over ten daily obstetric ultrasound appointments, prioritizing urgent cases to minimize wait times.
- Instructed patients on pre-scan preparation, ensuring hydration compliance and verifying insurance details.
- Addressed patient inquiries with empathy, providing information and reassurance about scan procedures.
- Managed patient registration and scheduling, efficiently booking and rearranging appointments as needed.
- Supported sonographers and physicians by organizing patient data and preparing necessary files for appointments.
- Streamlined appointment processes to enhance patient experience and reduce anxiety levels.
- Maintained accurate records while handling sensitive patient data with utmost confidentiality.
Aayush child clinic and day care centre
receptionist
bangalore
03.2022 - 08.2022
- Prioritized and organized tasks to meet service goals efficiently.
- Identified customer needs promptly, enhancing overall satisfaction.
- Provided exceptional service through face-to-face interactions and phone communications.
- Collaborated effectively with diverse teams to resolve product and service issues.
- Assisted customers with inquiries, ensuring timely responses and improved satisfaction.
- Executed day-to-day duties accurately to maintain operational efficiency.
Education
Some College (No Degree) - Commerce
Nalanda Ind Pu College
Bangalore Skills
- Patient scheduling and coordination
- Customer service and support
- Team collaboration
- Effective communication
- Dependability and responsibility
- Calmness under pressure
- Reading and music appreciation
Languages
English
Intermediate (B1)
B1
kannada
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Telugu
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Affiliations
riding bikes
Timeline
mom & me fetal medicine center
receptionist
07.2024 - Current
Aayush child clinic and day care centre
receptionist
03.2022 - 08.2022
Some College (No Degree) - Commerce
Nalanda Ind Pu College