Bhavana Patel
Bengaluru
Summary
Senior System Consultant specializing in EDI and XML integration. Focused on optimizing supply chain visibility and enhancing data quality. Troubleshoots complex issues while fostering collaboration across teams to ensure timely project delivery and customer satisfaction. Strong analytical skills support effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior System Consultant
Infor Nexus
01.2013 - Current
- Led cloud-based supply chain solution initiatives, enhancing operational efficiency and system integration.
- Manage and process multiple message formats including XML, X12, Flat Files, and EDIFACT, ensuring accurate data exchange across global systems.
- Handle diverse EDI message types such as 850, 856, 310, 860, 977, ORDERS, IFTSTA, and IFTMIN for supply chain operations.
- Debugged and resolved complex EDI-related issues using case management tools, achieving timely resolution within SLA.
- Monitored post-go-live production data flows across internal servers 16/7, ensuring system stability and performance.
- Test and troubleshoot EDI/EDIFACT/XML maps and connectivity protocols (API, AS2, SFTP, FTP).
- Collaborate with QA teams to test product functionality and business logic related to WTX/WMB/Mercator maps.
- Perform data mapping of customer data using internal tools and write SQL queries for troubleshooting and server load analysis.
Sr. Analyst Managed Service
Infor Nexus
01.2010 - 01.2013
- Gather and analyze customer requirements to design integration solutions that align with business objectives and technical specifications.
- Highlighted requirements to Solution Architect and Integration Architect, ensuring project deliverables met deadlines.
- Collaborate with the Project team/Managers to define integration strategy, timelines, and deliverables for assigned project modules.
- Assist in planning and scheduling integration activities, ensuring alignment with overall project objectives.
- Monitored project progress, updated schedules, and communicated status to stakeholders.
- Contribute to resource allocation and prioritization of integration tasks to meet deadlines.
- Collaborate with carriers, service providers, and technology partners to identify, analyze, and resolve integration issues, ensuring root cause is addressed and preventive measures are implemented for long-term stability.
- Perform testing and validation of EDI files (X12, XML) to ensure accuracy and compliance with integration standards. In case of file rejection, identify errors and promptly notify partners, providing guidance for resolution to maintain smooth data exchange.
- Engaged customers throughout project stages, providing visibility and transparency, and fostering collaboration with business objectives.
- Conduct training sessions and knowledge-sharing workshops with peers to enhance team expertise in EDI processes, integration tools, and best practices, fostering continuous learning and operational excellence.
- Led cloud-based supply chain solution initiatives, enhancing operational efficiency.
Sr. Executive – Customer Service Key Accounts
DHL Express Ltd
10.2006 - 10.2010
- Managed dispatch and delivery operations for high-value electronics customers, ensuring timely and accurate shipment movement.
- Monitored end-to-end shipment flow and proactively communicated delays caused by uncontrollable factors to maintain customer trust.
- Maintained close coordination with customers to understand requirements and deliver tailored solutions that aligned with their KPIs.
- Coordinated with multiple vendors for timely pickups and dispatches, enhancing logistics efficiency and service reliability.
- Ensured regulatory compliance and proper documentation to prevent delays and penalties.
- Reduced cases of damage and pilferage by implementing proactive monitoring and security measures.
- Prepared and presented MIS and NSL reports to customers and management, facilitating performance reviews and informed decision-making.
- Organized joint meetings with customers and cross-functional teams to bridge gaps and ensure effective synchronization across departments.
- Processed Certificates of Facts for insurance claims, ensuring smooth resolution of customer issues.
Sr. Executive Response
Solution Integrated Marketing Services Pvt. Ltd.
07.2004 - 09.2006
- Developed and implemented sales plans and strategies to achieve project targets and organizational goals.
- Coached and motivated sales team to enhance productivity and drive revenue growth.
- Coordinated with the sales team to drive performance and meet targets, providing guidance and support.
- Monitored sales progress and conducted variance analysis to assess performance against targets and inform strategy.
- Briefed sales team on project details and objectives, ensuring clarity and alignment for effective execution.
- Generated new sales leads and maintained an updated data bank for future campaigns.
- Addressed customer queries post-project completion, ensuring satisfaction and retention.
Executive Customer Care
Nummerins Skoda Auto Pvt. Ltd.
03.2003 - 06.2004
- Achieved monthly targets through proactive engagement and follow-ups, driving customer loyalty.
- Managed inbound and outbound customer calls to resolve queries promptly, enhancing customer satisfaction.
- Updated and reminded customers about vehicle service schedules, improving service compliance.
- Assisted walk-in customers at the counter, providing accurate information and support for vehicle services.
- Prepared and maintained daily MIS reports for tracking performance and supporting management reviews.
Executive Customer Care
Malayala Manorama
04.2002 - 01.2003
- Managed inbound and outbound customer calls, achieving prompt and professional resolution of queries to enhance customer satisfaction.
- Responded to customer queries via email, maintaining timely and effective communication.
- Updated and reminded customers about subscription renewals, improving retention rates.
- Assisted walk-in customers at the counter, providing accurate information and support for subscription services.
- Achieved monthly targets through proactive engagement and follow-ups, contributing to overall team success.
- Prepared and maintained daily MIS reports to track performance and inform management review.
Education
PGDBA - Supply Chain Management
Welingkar Institute of Research Management
Mumbai01.2011
Bachelor’s - Accountancy
L.S Raheja College of Arts & Commerce
Mumbai01.2002
Higher Secondary School -
L.S Raheja College of Arts & Commerce
Mumbai01.1999
Secondary School -
Mary Immaculate Girls High School
Mumbai01.1999
Skills
- EDI
- X12
- EDIFACT
- AS2
- APIs
- XML
- SQL
- SFTP
- Data Quality
- Supply visibility
- Procurement process
- Supply optimization
- Jira
Certification
MBA in Supply Chain Management
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 02/12/80
- Gender: Female
- Marital Status: Married
Awards
- Best Employee Certificate for outstanding performance, DHL, 2006-2007
- Best Employee Tracking Trophy, DHL, 2007-2008
- Spot Award for exceptional performance, Infor, 2020
Disclaimer
I hereby declare that the above-mentioned particulars are true to the best of my knowledge and belief.
Key Competencies
Implementation, Data Quality, Data Mining, Ocean Transportation, 3PL, Supply Chain Optimization, Various message types (EDI 856,300,304,310,315, 210,214 etc.), Events mapping, Supply Chain Visibility, Procure to Pay, Factory Management, Supply collaboration
Addresses
Delight Paradise, G02, Naggappa Reddy layout, Bengaluru, Karnataka, 560093, Delight Paradise, G02, Naggappa Reddy layout, Bengaluru, Karnataka, 560093
Timeline
Senior System Consultant
Infor Nexus
01.2013 - Current
Sr. Analyst Managed Service
Infor Nexus
01.2010 - 01.2013
Sr. Executive – Customer Service Key Accounts
DHL Express Ltd
10.2006 - 10.2010
Sr. Executive Response
Solution Integrated Marketing Services Pvt. Ltd.
07.2004 - 09.2006
Executive Customer Care
Nummerins Skoda Auto Pvt. Ltd.
03.2003 - 06.2004
Executive Customer Care
Malayala Manorama
04.2002 - 01.2003
PGDBA - Supply Chain Management
Welingkar Institute of Research Management
Bachelor’s - Accountancy
L.S Raheja College of Arts & Commerce
Higher Secondary School -
L.S Raheja College of Arts & Commerce
Secondary School -
Mary Immaculate Girls High School