Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BHAVANI DS

Supply Chain Operations & Logistics Control
Bengaluru

Summary

Results-driven Logistics Coordinator with 8 years of experience in end-to-end logistics coordination, transportation management, and supply chain execution. Proven track record in ensuring on-time deliveries across diverse geographies while optimizing freight costs and logistics workflows. Strong expertise in vendor coordination, shipment tracking, ERP/TMS management, and cross-functional collaboration with procurement, warehouse, and project teams. Adept at leveraging data, systems, and process improvements to enhance logistics efficiency, compliance, and service reliability.

Overview

8
8
years of professional experience
1
1
Certification
4
4
Languages

Work History

Operations Manager

Phifer India Pvt. Ltd
Bangalore
06.2025 - 09.2025
  • Managed end-to-end operations from purchase order creation through dispatch, installation, and final delivery.
  • Coordinated with CRM and warehouse teams to ensure timely dispatches and accurate order fulfillment.
  • Planned and executed installation schedules, leading a team of 20 technicians, handling 25+ daily installations.
  • Ensured compliance with quality, safety, and service standards across residential and commercial projects.
  • Implemented SOPs to enhance operational efficiency and reduce rework by 12%.
  • Optimized inventory planning and resource allocation, reducing technician downtime by 20%.
  • Proactively resolved operational and on-site issues, achieving a 15% reduction in escalations.
  • Collaborated with sales and customer service teams to consistently maintain 95% customer satisfaction.
  • Developed and maintained operational dashboards and KPI reports using Google Sheets to support management decisions.
  • Managed FOCO operations, including team attendance, petty cash handling, cash flow monitoring, and fuel expense control.

Lead - Operations

Go Flamingo Business Services Pvt. Ltd
Bengaluru, KA
04.2021 - 04.2025
  • Planned, executed, and oversaw end-to-end logistics operations across 15+ states, ensuring smooth supply chain coordination, and achieving a 98% on-time delivery rate.
  • Arranged and optimized transportation modes, routing, and dispatch schedules, reducing dispatch errors by 11%, while meeting tight project delivery timelines.
  • Managed vendor onboarding, contract negotiations, performance reviews, and issue resolution, improving vendor performance and service reliability by 10%.
  • Ensured 100% shipment visibility by proactively tracking material movement and coordinating with transporters, warehouses, and project teams.
  • Monitored LRs, freight invoices, and supporting documentation, ensuring regulatory compliance, and improving payment processing turnaround by 15%.
  • Maintained forecasted vs. actual delivery dates in ERP/TMS, providing accurate logistics updates and risk alerts to internal stakeholders.
  • Collaborated with technology teams to implement system enhancements, improving overall logistics efficiency and process reliability by 20%.
  • Resolved 95% of logistics and operational issues within 24 hours at loading and unloading points through proactive problem-solving and stakeholder coordination.
  • Led a team of 10 operations executives, conducting daily stand-ups, workload planning, and performance monitoring, resulting in a 15% productivity improvement.
  • Prepared monthly logistics performance and profit margin reports, driving 12% cost-efficiency gains through better planning and vendor control.
  • Utilized TMS and WMS for shipment tracking, invoicing accuracy, package management, and compliance documentation.
  • Awarded the Team Catalyst Award for outstanding contribution to the successful launch and stabilization of the Transportation Management System (TMS).

MIS Executive

Kargo Ex Logistics Pvt. Ltd
Bengaluru, KA
02.2020 - 04.2021
  • Prepared accurate Daily Status Reports across multiple clients.
  • Managed real-time stock in/out data using CRM tools.
  • Tracked shipments and reduced transit delays by 10%.
  • Maintained hourly dashboards improving visibility by 15%.
  • Generated monthly MIS and management reports.
  • Ensured 95% on-time invoicing and collections.

Customer Relationship Officer

Bharti Airtel Ltd
Bengaluru, KA
12.2018 - 02.2020
  • Resolved 98% of customer complaints within SLA.
  • Achieved 100% performance KPIs.
  • Supported CRM systems (Oracle & Siebel).
  • Increased postpaid plan conversions by 15%.

Customer Relationship Executive

Reliance Retail Ltd
Bengaluru, KA
07.2017 - 09.2018
  • Customer Relationship Executive | Jul 2017 – Sep 2018
  • Coordinated delivery and installation schedules with 100% adherence.
  • Handled billing disputes and reduced escalations by 15%.
  • Managed credit/debit notes with 100% accuracy.
  • Processed dispatch documentation through SAP.

Education

MBA -

GITAM Deemed to be University
Visakhapatnam
12.2020

Bachelor of Computer Applications - undefined

Seshadripuram First Grade College, Bangalore University
Bengaluru
06.2017

Skills

  • Transportation & Fleet Coordination
  • Domestic & PAN-India Logistics Operations
  • Vendor, Transporter & 3PL Coordination
  • ERP, SAP, TMS & WMS Proficiency
  • Shipment Planning, Tracking & Scheduling
  • Shipping Documentation & Customs Coordination
  • Inventory Control & Warehouse Coordination
  • Process Improvement & Cost Optimization
  • KPI Tracking, MIS Reporting & Data Analysis
  • Cross-Functional Coordination (Sales, Warehouse, Finance)
  • Budget Monitoring & Freight Cost Control
  • Issue Resolution, Risk Handling & Operational Support

Certification

PROBE Certification in Retail Banking Bank Edge Academy for Banking and Finance | 3-Month Program

Timeline

Operations Manager

Phifer India Pvt. Ltd
06.2025 - 09.2025

Lead - Operations

Go Flamingo Business Services Pvt. Ltd
04.2021 - 04.2025

MIS Executive

Kargo Ex Logistics Pvt. Ltd
02.2020 - 04.2021

Customer Relationship Officer

Bharti Airtel Ltd
12.2018 - 02.2020

Customer Relationship Executive

Reliance Retail Ltd
07.2017 - 09.2018

Bachelor of Computer Applications - undefined

Seshadripuram First Grade College, Bangalore University

MBA -

GITAM Deemed to be University
BHAVANI DSSupply Chain Operations & Logistics Control