BHAVANI DS
Supply Chain Operations & Logistics Control
Bengaluru
Summary
Results-driven Logistics Coordinator with 8 years of experience in end-to-end logistics coordination, transportation management, and supply chain execution. Proven track record in ensuring on-time deliveries across diverse geographies while optimizing freight costs and logistics workflows. Strong expertise in vendor coordination, shipment tracking, ERP/TMS management, and cross-functional collaboration with procurement, warehouse, and project teams. Adept at leveraging data, systems, and process improvements to enhance logistics efficiency, compliance, and service reliability.
Overview
8
8
years of professional experience
1
1
Certification
4
4
Languages
Work History
Operations Manager
Phifer India Pvt. Ltd
Bangalore
06.2025 - 09.2025
- Managed end-to-end operations from purchase order creation through dispatch, installation, and final delivery.
- Coordinated with CRM and warehouse teams to ensure timely dispatches and accurate order fulfillment.
- Planned and executed installation schedules, leading a team of 20 technicians, handling 25+ daily installations.
- Ensured compliance with quality, safety, and service standards across residential and commercial projects.
- Implemented SOPs to enhance operational efficiency and reduce rework by 12%.
- Optimized inventory planning and resource allocation, reducing technician downtime by 20%.
- Proactively resolved operational and on-site issues, achieving a 15% reduction in escalations.
- Collaborated with sales and customer service teams to consistently maintain 95% customer satisfaction.
- Developed and maintained operational dashboards and KPI reports using Google Sheets to support management decisions.
- Managed FOCO operations, including team attendance, petty cash handling, cash flow monitoring, and fuel expense control.
Lead - Operations
Go Flamingo Business Services Pvt. Ltd
Bengaluru, KA
04.2021 - 04.2025
- Planned, executed, and oversaw end-to-end logistics operations across 15+ states, ensuring smooth supply chain coordination, and achieving a 98% on-time delivery rate.
- Arranged and optimized transportation modes, routing, and dispatch schedules, reducing dispatch errors by 11%, while meeting tight project delivery timelines.
- Managed vendor onboarding, contract negotiations, performance reviews, and issue resolution, improving vendor performance and service reliability by 10%.
- Ensured 100% shipment visibility by proactively tracking material movement and coordinating with transporters, warehouses, and project teams.
- Monitored LRs, freight invoices, and supporting documentation, ensuring regulatory compliance, and improving payment processing turnaround by 15%.
- Maintained forecasted vs. actual delivery dates in ERP/TMS, providing accurate logistics updates and risk alerts to internal stakeholders.
- Collaborated with technology teams to implement system enhancements, improving overall logistics efficiency and process reliability by 20%.
- Resolved 95% of logistics and operational issues within 24 hours at loading and unloading points through proactive problem-solving and stakeholder coordination.
- Led a team of 10 operations executives, conducting daily stand-ups, workload planning, and performance monitoring, resulting in a 15% productivity improvement.
- Prepared monthly logistics performance and profit margin reports, driving 12% cost-efficiency gains through better planning and vendor control.
- Utilized TMS and WMS for shipment tracking, invoicing accuracy, package management, and compliance documentation.
- Awarded the Team Catalyst Award for outstanding contribution to the successful launch and stabilization of the Transportation Management System (TMS).
MIS Executive
Kargo Ex Logistics Pvt. Ltd
Bengaluru, KA
02.2020 - 04.2021
- Prepared accurate Daily Status Reports across multiple clients.
- Managed real-time stock in/out data using CRM tools.
- Tracked shipments and reduced transit delays by 10%.
- Maintained hourly dashboards improving visibility by 15%.
- Generated monthly MIS and management reports.
- Ensured 95% on-time invoicing and collections.
Customer Relationship Officer
Bharti Airtel Ltd
Bengaluru, KA
12.2018 - 02.2020
- Resolved 98% of customer complaints within SLA.
- Achieved 100% performance KPIs.
- Supported CRM systems (Oracle & Siebel).
- Increased postpaid plan conversions by 15%.
Customer Relationship Executive
Reliance Retail Ltd
Bengaluru, KA
07.2017 - 09.2018
- Customer Relationship Executive | Jul 2017 – Sep 2018
- Coordinated delivery and installation schedules with 100% adherence.
- Handled billing disputes and reduced escalations by 15%.
- Managed credit/debit notes with 100% accuracy.
- Processed dispatch documentation through SAP.
Education
MBA -
GITAM Deemed to be University
Visakhapatnam12.2020
Bachelor of Computer Applications - undefined
Seshadripuram First Grade College, Bangalore University
Bengaluru06.2017
Skills
- Transportation & Fleet Coordination
- Domestic & PAN-India Logistics Operations
- Vendor, Transporter & 3PL Coordination
- ERP, SAP, TMS & WMS Proficiency
- Shipment Planning, Tracking & Scheduling
- Shipping Documentation & Customs Coordination
- Inventory Control & Warehouse Coordination
- Process Improvement & Cost Optimization
- KPI Tracking, MIS Reporting & Data Analysis
- Cross-Functional Coordination (Sales, Warehouse, Finance)
- Budget Monitoring & Freight Cost Control
- Issue Resolution, Risk Handling & Operational Support
Certification
PROBE Certification in Retail Banking Bank Edge Academy for Banking and Finance | 3-Month Program
Timeline
Operations Manager
Phifer India Pvt. Ltd
06.2025 - 09.2025
Lead - Operations
Go Flamingo Business Services Pvt. Ltd
04.2021 - 04.2025
MIS Executive
Kargo Ex Logistics Pvt. Ltd
02.2020 - 04.2021
Customer Relationship Officer
Bharti Airtel Ltd
12.2018 - 02.2020
Customer Relationship Executive
Reliance Retail Ltd
07.2017 - 09.2018
Bachelor of Computer Applications - undefined
Seshadripuram First Grade College, Bangalore University
MBA -
GITAM Deemed to be University