Bhavani Jalanila
Account Manager
Secunderabad
Summary
I Provide timely and effective support to clients regarding their ERP system inquiries and issues.
Offer guidance on ERP system functionalities and best practices to enhance user experience.
Diagnose and troubleshoot technical problems related to the ERP system.
Assist clients with system updates, patches, and maintenance activities.
Maintain clear and professional communication with clients through various channels.
Keep clients informed about the status of their support requests and any changes in the system.
Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
Gather feedback from clients to identify areas for improvement in the ERP system and support services.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Account Manager
My ClassBoard
08.2024 - Current
- Managed client support operations using the Zoho Ticketing Tool, ensuring timely and accurate resolution of school-related ERP issues.
- Monitored and prioritized support tickets, maintaining Service Level Agreement (SLA) compliance, and minimizing turnaround time.
- Conducted Google Meet sessions with school administrators and teachers for issue discussions, product demonstrations, and training.
- Coordinated with technical and product teams to resolve escalated ERP-related concerns effectively.
- Maintained clear communication and follow-up with clients to ensure satisfaction and system usability.
- Documented client interactions and ticket updates in Zoho CRM for transparency and tracking.
- Assisted schools with onboarding, user training, data setup, and module configuration within the ERP system.
- Analyzed client feedback and recurring issues to recommend process and feature enhancements to the development team.
- Prepared weekly reports on client issues, ticket performance, and support metrics for management review.
- Ensured high client retention and satisfaction through proactive engagement and consistent relationship management.
Customer Relationship Executive
Royal Enfield Showroom - Bolt Motorcycles LLP
05.2023 - 08.2024
- Managed end-to-end customer engagement, from inquiry to post-delivery follow-up, ensuring a smooth and satisfying buying experience.
- Handled customer calls, showroom visits, and test ride coordination, maintaining professionalism and brand standards.
- Assisted customers in vehicle booking, finance options, insurance, and registration processes.
- Maintained and updated customer data in CRM systems, tracking leads, feedback, and service reminders.
- Coordinated with the sales, service, and finance teams to ensure timely delivery and resolution of customer concerns.
- Conducted customer satisfaction calls post-purchase to gather feedback, and promote long-term relationships.
- Organized customer engagement activities and ride events to strengthen brand loyalty and community interaction.
- Resolved customer complaints effectively, ensuring a quick turnaround and enhanced customer retention.
- Prepared daily and weekly performance reports on leads, conversions, and customer feedback.
Education
Bachelor of Science - MPCs
Little Flower Degree & PG College
ECIL, TelanganaVignana Bharathi Junior College
Alwal, TelanganaMaha Bodhi Vidyalaya School
Venkatapuram, TelanganaSkills
Customer Relationship Management
Vehicle Booking & Delivery Coordination
CRM Data Entry & Tracking
After-Sales Follow-up & Feedback Collection
Complaint Resolution & Escalation Handling
Zoho Ticket Management
CRM Tools (Zoho, MyClassBoard ERP)
Data Handling & Module Configuration
Issue Escalation & Coordination
Reporting & Performance Analysis
Timeline
Account Manager
My ClassBoard
08.2024 - Current
Customer Relationship Executive
Royal Enfield Showroom - Bolt Motorcycles LLP
05.2023 - 08.2024
Bachelor of Science - MPCs
Little Flower Degree & PG College
Vignana Bharathi Junior College
Maha Bodhi Vidyalaya School