BHAVANI KAMALAKANNAN
Summary
Results-driven Software Quality Assurance Manager with over 18 years of experience in leading and managing comprehensive software testing initiatives both onsite and offshore, coupled with strong banking, capital markets, and healthcare domain knowledge. Demonstrated success in reducing defect leakage, improving test coverage, and enhancing overall testing effectiveness. Serve as a value-adding manager of QA teams managing end-to-end testing with quality deliverables for the project.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Natwest Group (Royal Bank of Scotland)
Chennai
05.2017 - Current
Project:
- CMS(Client Mortgage System) - Home Buying and Ownership
- MCP(Multi Channel Printing) and CAO(Customer Account Opening) - Retail Banking
Current roles and responsibilities:
- Translate business requirements into actionable software projects, overseeing their entire lifecycle from conception, through development, and maintenance.
- High-quality end-to-end test management for large-scale programs, including tasks related to automation, remediation, compliance, data transformation, and migration.
- Managed QA teams, both offshore and onshore, in the role of QA Manager.
- Consistently delivered successful implementations within established timelines and budgets, with no major issues.
- Achieved 100% adherence to QA processes and standards.
- Held responsibility for test estimation, defining test strategy, and creating test plans aligned with the overall project plan.
- Conducted detailed walkthrough of the test plan with Subject Matter Experts (SMEs), Business Analysts, development teams, IT Project Managers and Stake holders to solidify the testing approach.
- Accountable for test monitoring, control, and reporting to senior stakeholders.
- Chaired Defect Triage meetings and ensured timely resolution of blocker defects.
- Ensured that test environments and test data were provisioned on schedule.
- Recorded all risks, assumptions, issues, and dependencies in the Configuration Management Tool (CMT).
- Involved in recovery management, implementation, and post-implementation support.
- Collaborated with various levels of management to achieve project and productivity objectives.
- Led daily calls with the Functional Testing (FT), Non-Functional Testing (NFT), and Environments teams to effectively track overall test progress.
- Also, manage Accessibility and Security testing for specific projects, and track them to closure.
- Maintained interactions with the User Acceptance Testing (UAT) Team and ensured the necessary test support was appropriately aligned.
Technical Test Lead
Wipro Limited
Chennai
07.2016 - 04.2017
Project:
- Health Plan services, United States (Florida)
Technical Test Lead (Onsite Test Lead)
Tata Consultancy Services
California
02.2011 - 06.2016
Project:
- Kaiser Permanente, United States (California)
- Clinical Call Centre System (CCCS)
- Document Management Strategy (DMS)
Analyst Programmer
Syntel Limited
Chennai
11.2006 - 01.2011
Project:
- State Street Corporation:
- Pioneer Investment,
- Vermillion Reporting Suite
Education
M.Sc - Information Technology
Prince Shri Venkateshwara Arts & Science College
06-2006
B.Sc - Mathematics
Madras Christian College
06-2004
Skills
- Quality Management
- Stakeholder Management
- Process Improvement
- Requirement Analysis
- Change Management
- Project Governance
- Risk Management
- Strategic Planning
- Defect Management
- Implementation planning
- Team management
Technology and Technical Proficiencies
Tools:
JIRA, Agile Place (Leankit), Rally, Confluence, Selenium, Playwright, Silk Performer
Testing methodologies:
System Testing, System Integration Testing, Functionality Testing, End to End Testing, User Acceptance Testing, Automation Testing, Mobility testing, Webservice Testing, OAT Testing, Performance Testing, Accessibility testing and Security testing
Languages:
VB, SQL, Python, java
Database:
Oracle
Certification
- Agile Scrum Master certified from the International Scrum Institute
- Prince2 Foundation certified
- PMI – Agile Certified Practitioner
- PMI – Risk Management Professional
- Six Sigma – Green Belt certified
- Academy for Healthcare Management (AHM) Certified
- NCFM Financial Markets Certified
Key Responsibilities:
Business Communication
- Lead the testing team with well - planned and organized approach
- Worked extensively on effort estimation and project allocations to team members
- Conduct meetings with the Business and other stakeholders
- Participate in Business requirement review/analysis meetings
- Gather requirements, analyse on the same and provide testing solutions to the Business
- Review and Analysis of Business and Functional requirement documents
- Provide optimal testing solutions to business partners based on the requirements
- Adding value to the business partners by identifying Optimization techniques ensuring an effective Regression suite
- Perform RCA on the post production defects
- Ensure the timely delivery of deliverables and to achieve milestones
- Preparation of Testing Metrics Dashboard after the project sign off and presenting it to the Management team
- Bring about value adding Best practices
Other Highlights
- Constantly conducting team meetings, trainings within the team and motivating the team.
- Track the knowledge base of the team to bring up the team’s learning curve
- Identify and analyse the possible areas of automation and also find solution to functional testing to include them in Regression pack of Automation.
- Work with Automation team to bring up the automated scripts
- Identify Non functional requirements, engage and run Performance tests, along with Accessibility and Security testing as needed for the project.
- Encourage team brainstorm on better ideas leading to Process Improvements
Timeline
Quality Assurance Manager
Natwest Group (Royal Bank of Scotland)
05.2017 - Current
Technical Test Lead
Wipro Limited
07.2016 - 04.2017
Technical Test Lead (Onsite Test Lead)
Tata Consultancy Services
02.2011 - 06.2016
Analyst Programmer
Syntel Limited
11.2006 - 01.2011
M.Sc - Information Technology
Prince Shri Venkateshwara Arts & Science College
B.Sc - Mathematics
Madras Christian College
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