Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Manager

Bhavani M

Senior Quality Auditor
Chennai,TN

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.

Overview

3
3
Languages
10
10
years of professional experience

Work History

Senior Quality Auditor

AGS Health Pvt Ltd
Chennai, Tamil Nadu
10.2014 - Current
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Developed monthly, end-of-quarter and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Developed and maintained quality assurance procedure documentation.

Senior Associate

Apollo Health Street
Chennai, Tamil Nadu
10.2013 - 10.2014
  • Maintaining the process cash goals every month and gradually reducing the A/R to the given targets.
  • Have a control over the 180 days plus A/R less than 6%.
  • Achieving the individual production & quality targets on monthly basis.
  • In addition will find global issues & escalate to the respective person to get it resolved as earliest.

Senior Associate

Technosoft Global Services Pvt Ltd
Chennai, Tamil Nadu
08.2012 - 08.2013
  • Analyzing the Audit and Payer reports from the claim centers and the various insurance companies respectively and making the necessary corrections. Placing collection calls to various insurance companies.
  • Demanding payment from the insurance company for incorrect denial.
  • Analyzing & resolving critical patient accounts with huge unresolved $ balances.

Credit & Collection Representative

DELL Business Process Solutions India Private Limited
Chennai, Tamil Nadu
08.2010 - 08.2012
  • Interact with US Insurance Companies to ascertain the patient medical policy.
  • Collect and update patient previous medical history in database tool.
  • Working on behalf of provider’s office to earn remuneration for Doctors. We are dealing with US Insurance Companies who serves as an agent to get the payment for the service rendered by Doctors to patients.

Education

MBA - General Management

Anna University
Chennai

Bachelor of Computer Applications -

Madras University
Chennai

Skills

    Coaching, Developing and Managing performance of Team

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Additional Information

  • Awarded as “Production and Quality” in April 2012 from DELL client for overall performance in team.
  • Awarded as a “Excellent Performance” in Dec 2012 from TechnoSoft Global Services.
  • Awarded as “Best Performer of the Quarter” in Apollo Health Street during the period of Apr-Jun ‘14.

Software

Next Gen

E-Clinical Works

IDX & GECB

Citrix

Timeline

Senior Quality Auditor

AGS Health Pvt Ltd
10.2014 - Current

Senior Associate

Apollo Health Street
10.2013 - 10.2014

Senior Associate

Technosoft Global Services Pvt Ltd
08.2012 - 08.2013

Credit & Collection Representative

DELL Business Process Solutions India Private Limited
08.2010 - 08.2012

Bachelor of Computer Applications -

Madras University

MBA - General Management

Anna University

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Bhavani MSenior Quality Auditor