Dance, reading, watching series
Bhavani N
Deputy Manager
BENGALURU
Summary
Multi-talented Database Administrator with 1 years of expertise in designing, testing and coding database solutions in various environments. Motivated self-starter consistently meets deadlines and succeeds in high-pressure environments.
Overview
8
8
years of professional experience
4
4
Language
Work History
Deputy Manager
ICICI Bank
BENGALURU
04.2023 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed loyalty programs to reward and maintain customer retention.
- Participated in industry events and trade shows to promote products and services.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Facilitated business by implementing practical networking techniques.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Communicated product quality and market comparisons by creating sales presentations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove sales by developing multi-million dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
SQL Database Administrator
Unacademy
BENGALURU
06.2022 - 11.2022
- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
- Created and monitored performance metrics to keep databases functioning at optimal capacity.
- Developed and implemented security initiatives to protect important company data.
Learner Relationship Executive
Unacademy
BENGALURU
07.2019 - 11.2022
- Addressed inquiries from clients and department team members.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Grew business with existing clients through upselling and recommending new services.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
- Developed and implemented improved organizational tools to increase productivity.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Executive Operations Assistant
Intelenet
BENGALURU
08.2016 - 04.2019
- Delivered optimal administrative, customer service and case management support.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Executed special objectives and projects in response to executive team and board member requests.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Education
Bachelor of Science - Science, Technology, And Society
Vijaya College
BengaluruHigh School Diploma -
Senior Secondary Schooling
Andra PradeshInvestments And Securities
NISM
AMFIIRDA - Insurance
IRDA Certificate
IRDA 01.2024 - 01.2024
Skills
-Time management
-teamwork skills
-Problem solving
-Stress management
Cost analysis and savings
Cost analysis and savings
Task delegation
Process and procedure development
Purchasing and planning
Performance improvements
Skilled in mediation
Sales strategics
Recruiting skills
Decision-making capabilities
Employee performance evaluations
Business administration
Consulting
Staff Management
Employee scheduling
Project Management
Business planning
Operations management
Affiliations
Worked in wealth management as Affluent in ICICI Bank, creating wealth and revenue generate across the products.
Interests
Timeline
IRDA - Insurance
IRDA Certificate
01.2024 - 01.2024
Deputy Manager
ICICI Bank
04.2023 - Current
SQL Database Administrator
Unacademy
06.2022 - 11.2022
Learner Relationship Executive
Unacademy
07.2019 - 11.2022
Executive Operations Assistant
Intelenet
08.2016 - 04.2019
Bachelor of Science - Science, Technology, And Society
Vijaya College
High School Diploma -
Senior Secondary Schooling
Investments And Securities
NISM