Dance, reading, watching series
Bhavani N
Deputy Manager
BENGALURU
Summary
Multi-talented Database Administrator with 1 years of expertise in designing, testing and coding database solutions in various environments. Motivated self-starter consistently meets deadlines and succeeds in high-pressure environments.
Overview
8
8
years of professional experience
4
4
Language
Work History
Deputy Manager
ICICI Bank
BENGALURU
04.2023 - Current
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed loyalty programs to reward and maintain customer retention.
- Participated in industry events and trade shows to promote products and services.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Facilitated business by implementing practical networking techniques.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Communicated product quality and market comparisons by creating sales presentations.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Drove sales by developing multi-million dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Implemented systems and procedures to increase sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
SQL Database Administrator
Unacademy
BENGALURU
06.2022 - 11.2022
- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
- Created and monitored performance metrics to keep databases functioning at optimal capacity.
- Developed and implemented security initiatives to protect important company data.
Learner Relationship Executive
Unacademy
BENGALURU
07.2019 - 11.2022
- Addressed inquiries from clients and department team members.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Grew business with existing clients through upselling and recommending new services.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
- Developed and implemented improved organizational tools to increase productivity.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Executive Operations Assistant
Intelenet
BENGALURU
08.2016 - 04.2019
- Delivered optimal administrative, customer service and case management support.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Executed special objectives and projects in response to executive team and board member requests.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Education
Bachelor of Science - Science, Technology, And Society
Vijaya College
BengaluruHigh School Diploma -
Senior Secondary Schooling
Andra PradeshInvestments And Securities
NISM
AMFIIRDA - Insurance
IRDA Certificate
IRDA 01.2024 - 01.2024
Skills
-Time management
Affiliations
Worked in wealth management as Affluent in ICICI Bank, creating wealth and revenue generate across the products.
Interests
Timeline
IRDA - Insurance
IRDA Certificate
01.2024 - 01.2024
Deputy Manager
ICICI Bank
04.2023 - Current
SQL Database Administrator
Unacademy
06.2022 - 11.2022
Learner Relationship Executive
Unacademy
07.2019 - 11.2022
Executive Operations Assistant
Intelenet
08.2016 - 04.2019
Bachelor of Science - Science, Technology, And Society
Vijaya College
High School Diploma -
Senior Secondary Schooling
Investments And Securities
NISM
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