Bhavani Rao
Kolkata
Summary
Skilled Project Manager with 12+ years of expertise in leading technical projects across Fintech, AI, and operations. Proficient in Agile, Six Sigma, and Lean methodologies, with a proven record of delivering projects on time and within budget. Skilled in strategic planning, risk management, stakeholder engagement, and performance optimization. Adept at aligning business objectives with project execution, driving continuous improvement, and mentoring high-performing teams to achieve excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Process Manager
Indegene Limited
Bangalore
01.2025 - Current
- Utilized data-driven analysis to identify process inefficiencies.
- Implemented Lean and Six Sigma methodologies to improve operational efficiencies.
- Collaborate with cross-functional teams to gather input, identify pain points, and drive improvement initiatives.
- Spearhead and oversee process excellence and transformation projects from inception to completion.
- Develop and implement standard operating procedures (SOPs) and best practices across departments.
- Ensure compliance with internal and external process standards.
- Identify opportunities to reduce costs, improve turnaround time, and enhance resource utilization.
- Ensure process compliance and readiness for audits by maintaining proper documentation and control frameworks.
Project Manager
eClerx Services Limited
Pune
05.2022 - 10.2024
- Delivered over 15 medium- to complex technical projects within defined schedules and budgets; maintained strict adherence to project scope, resulting in successful outcomes that satisfied all stakeholder requirements.
- Perform the relevant project management processes, i.e., initiate, plan, execute, monitor control and close, and the supporting processes, e.g Scope, cost, time, issue, risk, resource, communication, and stakeholder management.
- Analyzed performance data to identify bottlenecks in production lines, proposing solutions that cut downtime by 15%.
- Plan the project based on a defined need results in a detailed scope/budget/Schedule baseline.
- Streamlined project oversight processes, implementing checkpoints that facilitated prompt identification of delays; ensured all projects remained on schedule, achieving a 95% adherence to established timelines across six concurrent initiatives.
- Reports on variances to the approved project baseline.
- Close the project to formalize acceptance of the project result and allocate project resources.
- Interface and communicate with the project team, management, and stakeholders.
- Manage project work and resources to enable successful and timely completion of the project.
- Performs gateway/milestone reviews and quality assurance reviews with respective stakeholders and business sponsors.
- Participates in events in daily standup, planning, review, and retrospective.
- Manage and update dashboards to ensure alignment with project goals.
- Spearheaded initiatives to improve project management processes, resulting in a 15% increase in team efficiency.
Project Manager - Projects / Operations
iMerit Technologies Private Limited
Kolkata
05.2017 - 01.2021
- Successfully managed multiple projects within the Fintech and AI sectors simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and made adjustments.
- Primary responsibilities included overseeing projects related to data annotation, bounding boxes, data labeling, article classification, and sentiment analysis projects.
Operations Manager
Taxtron Technologies Pvt Ltd
Lucknow
12.2014 - 04.2017
- Successfully managed and enhanced the efficiency of the service support delivery team by 50% by identifying and implementing necessary procedure or process changes.
- Identified procedure or process changes required to improve performance.
- Teamwork and collaboration.
- Compliance monitoring.
- Performance monitoring.
- SAP.
- Tableau (Data Visualization, analysis, reporting).
- Power BI (Data Visualization, analysis, reporting).
- JIRA.
- Conducted regular performance reviews, identifying areas for improvement, and developing action plans to address them.
- Managed shift rosters and drove initiatives that contributed to long-term operational documentation and reporting.
- Day to day Operational Trend Analysis and driving the shift Operations accordingly.
- Worked on complex problems/projects where analysis of situations or data required an in-depth evaluation of multiple factors.
Assistant Manager
Genpact India
Kolkata
03.2012 - 11.2014
- Has been handling Merck Pharmaceuticals Account (Asia Pacific Zone) for 8 countries.
- Responsible for handling various projects related to Asset Management, Cost Center Management, and Profit Center Management under Master Data Management.
Management Trainee
Genpact India
Kolkata
03.2011 - 02.2012
- Supported in successful transitions of Procure to Pay for Master Data Management (MDM) for Merck Account.
- Responsible for handling Financial Reporting Systems and supported the team by driving various programs to enhance work efficiency thus helping to meet process Key Performance Indicators defined.
- Prepared reports deriving results that were TAT oriented and related to accuracy, meeting the Key Performance Indicator.
Process Developer
Genpact India
Kolkata/Gurgaon
08.2007 - 02.2011
- Responsible for handling and maintaining Consumer Health Accounts for AU & NZ.
- Preparation of reports of process dashboards for 6 Businesses in AR.
- Responsible for handling individual customer OTC accounts related to cash applications, bad debts recovery, claims, discounts, Credit Review, Order Release etc.
- Liaison with suppliers of their queries and maintenance of supplier profile with proper due diligence and legal documents.
- Updating of suppliers payment terms & taxation details.
Education
Bachelors Of Arts -
Indira Gandhi National Open University
01.2019
Skills
- Agile Project Management
- Change Management
- Risk Management
- Continuous Improvement
- Project Planning & Schedule
- Process Improvement
- Operational excellence
- Business process reengineering
- Training & Coaching
- Data Analysis
- Quality Management
- Contract Management
- Stakeholder & Resource Management
- Six Sigma Certified
- Strategic Planning
- Cross-functional team leadership
- Operations management
Certification
- Project Management Foundations, LinkedIn Learning, 04/01/22
- Data Science Bootcamp, Upgrad, 06/01/23
- Agile Scrum from A to Z: Scrum a Project Management methodology, Scrum Fundamentals, Scrum concepts, Agile Scrum tools, Udemy, 08/01/24
- Agile Project Management Professional Certificate, Atlassian, Pursuing
- Project Management Professional (PMP), Udemy, 08/01/24
- Agile Foundations, LinkedIn Learning, 08/01/24
- Prompt Engineering for Generative AI, LinkedIn Learning, 08/01/24
Accomplishments
- Received Silver Award from AVP for successful individual execution of rectifying errors related to all supplier accounts created since 2007-2009.
- Recognition received from the business owner for smooth transition which led to timely sign off without delay. In addition, received a letter of appreciation and one level up promotion from uploader to reviewer of various master data accounts by the business owner.
- Major achievements include successful execution of projects related to Withholding Tax, Bank Cleansing to avoid duplicate payments, Vendor & Customer cleansing.
- Was rewarded by the business owner of the Account for Exemplary Performance in taking the initiative and driving the team towards successful completion of the Taxation project.
Timeline
Process Manager
Indegene Limited
01.2025 - Current
Project Manager
eClerx Services Limited
05.2022 - 10.2024
Project Manager - Projects / Operations
iMerit Technologies Private Limited
05.2017 - 01.2021
Operations Manager
Taxtron Technologies Pvt Ltd
12.2014 - 04.2017
Assistant Manager
Genpact India
03.2012 - 11.2014
Management Trainee
Genpact India
03.2011 - 02.2012
Process Developer
Genpact India
08.2007 - 02.2011
Bachelors Of Arts -
Indira Gandhi National Open University
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