Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhavani P

Healthcare Profession
Chennai,Tamilnadu

Summary

Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.

Overview

11
11
years of professional experience
6033
6033
years of post-secondary education
2
2
Languages

Work History

SME

UST Global
Chennai
03.2024 - Current
  • Analyzed claims for completeness, accuracy, and adherence to insurance policies and guidelines.
  • Communicated effectively with healthcare providers, patients, and insurance companies to resolve claims issues and inquiries.
  • Advised senior management on facilities needs, and delivered ongoing operational support.
  • Enhanced client communication strategies, ensuring clarity, transparency, and trust in all interactions.
  • Provided expertise and advice on complex issues, helping healthcare professionals make informed decisions, and resolve problems.
  • Ensured the quality and accuracy of deliverables, including services, documentation, and solutions.
  • Handled 20+ calls on normal queue and more than 7 floor supervisor calls per day
  • Successfully shared knowledge with other team members to identify areas for improvement, and create plans to increase productivity and effectiveness.
  • Developed specific plans for handling different types of customer issues, including communication strategies.
  • Addressed clients with professionalism and composure while keeping them updated on the progress of their escalated issues.
  • Resolved complex issues that frontline agents cannot address, potentially collaborating with other teams.
  • Reviewed the root causes of escalations to identify areas for improvement in the escalation process and overall service delivery.
  • Ensured adherence to relevant regulations and standards, and participated in audits.

Order Management - Calling Process

Auro Hosting
Chennai
02.2021 - Current
  • Handling Pharmacy Management for Medical canters for processing orders.
  • Handling Inbound and Outbound calls interacting with the medical canters
  • Worked closely to analyze, investigate and resolve common issues, including queries solving problems.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Packapill Project(Australia)

Production Support – Calling Process

Auro Hosting
Chennai
11.2020 - 02.2021
  • Handled Sellers and Customers through calls and email on time and Solving the need by the customers
  • Worked and Tested 5Minutes website cart process
  • Worked on adding the necessary client details and required database
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems

Call Handling

Auro Hosting
Chennai
09.2018 - 10.2020
  • Worked for International Process of Australian Medical Centre with patients handling - Interacted with Australian doctors to solve the concerns
  • Fixing appointments for the patients with the doctors in Medical Centre's of Australia and Solved Query and guided patients on time
  • Handled 100 calls per 8 hours to address Patient inquiries and concerns

Team Leader

Multicoreware India Pvt Ltd
Chennai
08.2014 - 06.2017
  • Worked as Team Leader for video Tagging team for Machine Learning project
  • Labeled data in various projects for training the machine and provided Good quality of production and output at time
  • Analyzed and worked on Technical Scripts for training data's in generating crops, tag counts, tested various training projects
  • Interfaced with business analysts, developers and technical support to determine the best requirement specifications
  • Worked closely with other team members to plan, design and develop robust solutions in a timely manner
  • Mentored and guided team members ensuring all were trained in product knowledge and capable of performing assigned duties

Education

Computer Science of Engineering

Anna University, Meenakshi College of Engineering
Chennai, TamilNadu

HSC -

Sree Venkateshwarar Matric. Hr. Sec. School
Chennai, TamilNadu
05.2010

SSLC -

Sree Venkateshwarar Matric. Hr. Sec. School
Chennai, TamilNadu
05.2008

Skills

  • Overseas Communication

  • Conflict Resolution

  • Time Management

  • C,C,HTML,SQL

  • Basic Java, Python

Training and mentoring

Strategic thinking

Creative solutions

Innovative mindset

Deep expertise

Timeline

SME

UST Global
03.2024 - Current

Order Management - Calling Process

Auro Hosting
02.2021 - Current

Production Support – Calling Process

Auro Hosting
11.2020 - 02.2021

Call Handling

Auro Hosting
09.2018 - 10.2020

Team Leader

Multicoreware India Pvt Ltd
08.2014 - 06.2017

Computer Science of Engineering

Anna University, Meenakshi College of Engineering

HSC -

Sree Venkateshwarar Matric. Hr. Sec. School

SSLC -

Sree Venkateshwarar Matric. Hr. Sec. School

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Bhavani PHealthcare Profession