Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Bhavarth Jain

Pune

Summary

Experienced Consultant with 7+ years in SQL development, cloud platforms (AWS, Azure), system administration, product support, and client engagement. Skilled in bridging the gap between business and technology, leading cross-functional teams, and ensuring delivery of scalable, high-performance solutions. Proven expertise in data analysis, automation, SFTP configurations, DevOps practices, and incident management. Recognized for driving business growth, leading high-performing teams, and delivering seamless client experiences.

Overview

7
7
years of professional experience

Work History

Consultant

Deloitte
Pune
06.2022 - Current
  • Designed and executed SQL queries and AWS scripts to extract, analyze, and interpret large datasets, providing actionable insights that enhanced client strategies.
  • Administered Azure infrastructure and Azure DevOps pipelines, ensuring optimal uptime and scalability.
  • Configured and managed secure SFTP client onboardings with encryption keys, access management, and vendor collaboration.
  • Led a 20-member team, driving performance, mentoring, and ensuring the timely delivery of critical business projects.
  • Served as the escalation point for high-severity incidents, working with partners, MDs, and clients to achieve resolutions with minimal downtime.
  • Coordinated Business User Validation (BUV) and Business Continuity Planning (BCP), safeguarding release quality and compliance.
  • Published global Deloitte announcements, and maintained SharePoint document libraries, streamlining communication.
  • Conducted technical interviews and facilitated onboarding/training of new hires to strengthen delivery capability.

Business Technology Analyst

Deloitte
Pune
11.2019 - 05.2022
  • Supported global clients on authentication, login, and access-related issues, ensuring a seamless user experience.
  • Collaborated with dev teams on tax computation automation, leveraging tools to define and validate tax breaks.
  • Created and managed incidents on ServiceNow, including outage incidents, ensuring rapid recovery.
  • Detected and raised unauthorized access attempts, maintaining data security compliance.

D2 VTS Associate

Amazon
05.2018 - 10.2019
  • Delivered technical support for Kindle, Echo, and Fire devices via phone, chat, and email, achieving high CSAT and first-contact resolution rates.
  • Troubleshot hardware, software, and connectivity issues, escalating critical bugs to cross-functional teams.
  • Contributed to knowledge base improvements and process optimization, reducing resolution time.

Education

Postgraduate Degree - Public Accounting

Amity Online
08.2023

Bachelor of Business Administration - BBA - Business Administration and Management, General

Chanakya Education Society Indira College of Commerce & Science
Pune
04.2018

Skills

  • Databases and cloud: SQL, AWS, Azure, Azure DevOps, SFTP configuration
  • Tools and platforms: ServiceNow, SharePoint, SSMS, SQL Developer, Secret Server
  • Functional: business continuity, incident management, product support, access management
  • Soft skills: stakeholder management, team leadership (20 members), training and mentorship

Websites

Accomplishments

  • Spot awards (2024) - I wanted to take a moment to express my sincere gratitude for your invaluable contributions to the GESTC Learning Committee Your efforts in managing the staff and senior programs have been instrumental in their smooth operation and success.
  • Applause Award (2023) – for exceptional support and production delivery
  • Spot awards (2021–2022) – recognized multiple times for going above and beyond in release cycles, training, and incident resolution

Timeline

Consultant

Deloitte
06.2022 - Current

Business Technology Analyst

Deloitte
11.2019 - 05.2022

D2 VTS Associate

Amazon
05.2018 - 10.2019

Postgraduate Degree - Public Accounting

Amity Online

Bachelor of Business Administration - BBA - Business Administration and Management, General

Chanakya Education Society Indira College of Commerce & Science

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Bhavarth Jain