I pride myself on my ability to provide top-notch technical assistance to clients. My biggest achievement in this role has been successfully resolving over 90% of customer issues within the first call. I possess excellent communication skills and am able to explain complex technical concepts in simple terms. My strong attention to detail and problem-solving abilities have allowed me to quickly identify and troubleshoot issues, resulting in increased customer satisfaction. Additionally, I am proficient in various software and hardware systems, and have a proven track record of meeting tight deadlines while maintaining quality standards. With my passion for technology and dedication to delivering exceptional customer service, I am confident that I would be a valuable asset to any tech support team.
During my time at Support Fly IT Services Pvt Ltd, I had the opportunity to work as a Tech Support representative. I was responsible for providing technical assistance and support to clients, troubleshooting and resolving hardware and software issues, and maintaining customer satisfaction. My role required excellent communication skills, a strong understanding of various technologies, and the ability to work under pressure in a fast-paced environment.