Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhavdeep Nagal

Gurgaon,HR

Summary

I pride myself on my ability to provide top-notch technical assistance to clients. My biggest achievement in this role has been successfully resolving over 90% of customer issues within the first call. I possess excellent communication skills and am able to explain complex technical concepts in simple terms. My strong attention to detail and problem-solving abilities have allowed me to quickly identify and troubleshoot issues, resulting in increased customer satisfaction. Additionally, I am proficient in various software and hardware systems, and have a proven track record of meeting tight deadlines while maintaining quality standards. With my passion for technology and dedication to delivering exceptional customer service, I am confident that I would be a valuable asset to any tech support team.

Overview

1
1
year of professional experience

Work History

Tech Support

Support Fly IT Service
05.2024 - 01.2025

During my time at Support Fly IT Services Pvt Ltd, I had the opportunity to work as a Tech Support representative. I was responsible for providing technical assistance and support to clients, troubleshooting and resolving hardware and software issues, and maintaining customer satisfaction. My role required excellent communication skills, a strong understanding of various technologies, and the ability to work under pressure in a fast-paced environment.

  • Assisted clients with technical issues via phone and email
  • Troubleshot and resolved hardware and software problems
  • Maintained high customer satisfaction rates
  • Collaborated with team members to improve processes

Education

Bachelor of Commerce -

Sushant University
Gurgaon
05-2022

Skills

  • Tech support
  • Tech support collaboration
  • Software installation
  • Network troubleshooting
  • Software troubleshooting
  • Software updates

Timeline

Tech Support

Support Fly IT Service
05.2024 - 01.2025

Bachelor of Commerce -

Sushant University
Bhavdeep Nagal