BHAVESH DERE
Cluster Manager
Mumbai
Summary
Accomplished professional offering skills in delivering first rate service and maintaining excellent relationships with high-profile guests / clients to gain repeat business; vast working experience in a high volume outlet as well as profound knowledge of food and beverages. Adept at planning, organizing and delegating responsibility to staff to meet deadlines Adroit in making sure compliance to all security & safety standards and optimal utilization of hotel resources within agreed budgetary. Expertise in improving organizational effectiveness, business and brand image via seamless guest service at all times, resolving complaints and issues efficiently A valuable communicator with organized presentation & interpersonal skills; at ease in interacting with people from diverse backgrounds and multi-cultural framework. Dextrous in directing staff diversity and handle multiple assignments simultaneously, while working under tight schedules and changing priorities
Overview
20
20
years of professional experience
2020
2020
years of post-secondary education
Work History
Cluster Manager
Chinese Wok
01.2024 - Current
- Promoted to Cluster Manager With the effect from January’2024
- Sales Planning and Analysis on Daily, Weekly, Monthly basis
- Conducting Competition Analysis on Sales and What best and different they are doing
- Conducting Audits at the stores like, Operations Audits, Critical Audits, Night Audits and Training Audits
- Providing Solutions to the team on the difficulties they face in day-to-day operations
- Analysing Potential Area to grow the Business and finding perfect location to open New Stores
- Conducting Weekly and Monthly Reviews with the Restaurant Managers on P&L, Food Cost, Concerns, Aggregator’s Ratings and Parameter’s
- Conducting Mock Promotional Interview’s to help the employees to grow to the next level
- Resolving to Customer Concerns
- Conducting Corporate Tie-Ups
- Conducting Interviews for the Managers and Hiring them
- Making Man Power Budget for the Region according to the Sales Trend
- Leading 34 Restaurants Pune, Navi Mumbai, Indore, Nagpur, Nashik, Sambhaji Nagar Ahmedabad, Surat and Vadodara Having Reporting of 7 Area Managers
Deputy Cluster Manager
Chinese Wok
11.2020 - 01.2024
- Responsible for overall management of the restaurant and team
- Training & Development- Participate in company training programs in order to improve my skills & build an expertise
- Leading and managing multiple restaurants with multiple brands, achieved restaurants results on People, Product, Customers, Sales and Profitability
- Handle guest problems and complaints effectively
- Interacts with guests to obtain feedback
- Responsible for training of new joiners and the existing staff
- Responsible of running cash audit and compilation of reports
- Controlling the wastage for the stores
- Managing manpower for the stores
- Analysing Profit and Loss statement in order to control Food cost/ Labour cost and Variables
- Leading 09 restaurant in Gujarat
- Conducted various audit to meet the standards of the organisation such as Quality Audit, Operation Audit, Critical Audit and night Audit
Area Supervisor
Dunkin Donuts KSA
01.2018 - 02.2020
- Joined the company in order to increase sales and create awareness for the venue
- Accountable for running of the entire Outlet in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover, profitability, gross margins, and all other costs
- Maintaining and strengthening relationships with existing clients
- Preparation of presentations and promotional materials to improve awareness and to generate maximum revenue for the group
- Branding- Actively promoting & positioning the brand in the market
- Maintain the image of Dunkin as the pre-eminent international brand company and industry leader
- Training & Development- Participate in company training programs in order to improve my skills & build an expertise
- Undergoing inter-department training for a better understanding of the different processes & their contribution towards a successful & pleasant guest experience
- Preparing monthly and annual reports as required
- Handle guest problems and complaints effectively
- Interacts with guests to obtain feedback
- Provides excellent customer service by being readily available / approachable for all guests
- Responsible for training of new joiners and the existing staff
- Responsible of running cash audit and compilation of reports
- Controlling the wastage for the stores
- Managing manpower for the stores
- Following the standards as per the food safety department of KSA
Restaurant Manager
Chilis Bar & Grill
07.2017 - 12.2017
- Controlling Profit & Loss of Restaurant
- Enhancing Guest experience at the restaurant by motivating the team
- Gathering market and customer information- Market Research
- Keeping close follow up on developments of the competitor (structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events, etc.) and assists in marketing intelligence
- One Point of Contact- Acting as a single source of information for any kind of business queries
- Liaison between a company and its existing and potential customers
- Organize and oversee regular training of all restaurant staff concerning the menu, customer service, wine and drinks lists
- Manage staff disagreements, grievances and situations according to the company’s staff code of conduct, procedures and relevant policies
- Actively seek to improve skills and achieve personal development
- Work with management personnel to set targets and incentives to increase turnover and profitability of restaurant
Restaurant Manager
Dunkin Donuts India
08.2013 - 06.2017
- Part of the Pre-Opening team of Dunkin Donuts in Mumbai
- Maintaining and strengthening relationships with existing clients
- Cold calling- Arranging meetings with potential customers
- Making accurate, rapid cost calculations and providing customers with quotations
- Preparation of presentations and promotional materials to improve awareness and to generate maximum revenue for the group
- Branding- Actively promoting & positioning the brand in the market
- Maintain the image of Dunkin as the pre-eminent international brand company and industry leader
- Training & Development- Participate in company training programs in order to improve my skills & build an expertise
- Undergoing inter-department training for a better understanding of the different processes & their contribution towards a successful & pleasant guest experience
- Preparing daily, weekly, monthly, quarterly and annual reports as required
- Handles guest problems and complaints effectively
- Interacts with guests to obtain feedback
- Provides excellent customer service by being readily available / approachable for all guests
- Responsible for training of new joiners and the existing staff
- Responsible of running night audit and compilation of reports
Outlet Manager
Mirah Group (Falafels)
01.2012 - 04.2013
- Controlling and supervising all the functions of the restaurant
- Cash Handling
- Opening /Closing of the outlet
- Supervising the Team
- Handling guest queries/complaints
- Inventory Management
Outlet Manager
Café Coffee Day
04.2005 - 01.2012
- New Location Start up Management
- Managing the Profit & Loss of the Outlets
- Applying commercial skills to meet sales and costs budget
- Recruiting, developing and retaining staff
- Ensuring the team delivers great customer service
- Dealing with complaints and enquiries
- Organizing Promotional activities
- Managing daily reports, Inventory and Duty Roster
- Ordering and managing stock
Education
Bachelor of Arts -
Arunodaya University
HSC - undefined
Model College
Skills
- Food & Beverage Service Operations
- Outlet Management
- Guest Relationship Management
- Social Media Management
- Budgeting
- Menu designing
- Increasing Business
- Staff Management
- Marketing and Branding Techniques
- Reporting & Documentation
- Team Mentoring & Training
- Liaison & Coordination
- Resource Management
- Stock control
- Problem Solving
Timeline
Cluster Manager
Chinese Wok
01.2024 - Current
Deputy Cluster Manager
Chinese Wok
11.2020 - 01.2024
Area Supervisor
Dunkin Donuts KSA
01.2018 - 02.2020
Restaurant Manager
Chilis Bar & Grill
07.2017 - 12.2017
Restaurant Manager
Dunkin Donuts India
08.2013 - 06.2017
Outlet Manager
Mirah Group (Falafels)
01.2012 - 04.2013
Outlet Manager
Café Coffee Day
04.2005 - 01.2012
HSC - undefined
Model College
Bachelor of Arts -
Arunodaya University
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