Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Disclaimer
Roles And Responsibilities
Affiliations
Certification
Languages
Timeline
Generic

Bhavesh Khandelwal

Kolkata

Summary

Searching for tenders on the internet all over India related to the services Processing the tenders by doing all the related paper work.

Follow ups regarding the tender awarding, opening and other procedures.

Submission of tenders on or before time. Handling paper work and other things related to ongoing contracts. Attending pre-bid meetings.

Client meetings.

Gathering experience acquired by constant communication with Client, Technical teams and functional Business Analysts Business Handling and Personal Assistant. Serving good Customer Service.

Dealing with customers and resolving their issues end to end with suppliers. Adapting better business practices within the organization to make the work flow easier.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

123 Stores E-Commerce Pvt Ltd.
07.2018 - Current


  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Marketing Executive

Satellite Infraservices Pvt Ltd
06.2018 - 10.2018
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Coordinated appointments and meetings for marketing director with active projects.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Tender & Marketing Executive

Mandevi Building Management Services
01.2014 - 06.2018
  • Managed a comprehensive database of past bids, improving accessibility to information for future submissions.
  • Secured favorable contract terms by negotiating effectively with potential clients.
  • Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
  • Ensured compliance with all regulatory and legal requirements in tender submissions, avoiding potential disqualifications.
  • Maintained organized work area by cleaning and removing hazards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Coordinated appointments and meetings for marketing director with active projects.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Collaborated with other departments to optimize production workflows.
  • Improved tender response rates by tailoring proposals to client needs and requirements.
  • Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
  • Engage with the technical lead, client for concretizing requirements, solutions, strategies and plan delivery schedules
  • Creating a friendly environment in the company
  • Maintaining documentations and reports for the client and updating them as per the need
  • Preparing and presenting Weekly and Month Status reports to the client
  • Ensure for proper impact analysis of functionality to avoid any minor and major rework once solution is delivered to client
  • Provide support and ensure functionality of the requirement is proper by operational acceptance
  • Tracking and follow up of payment related issues
  • Motivating staff and workers for better performance of the company
  • Creating goodwill of the company in the market
  • Providing good customer service
  • Ability to interact with people from all walks of life
  • Leadership Skills
  • Self-motivated, articulate and able to manage multiple tasks
  • Enhanced tender proposal success rates by meticulously reviewing and fulfilling all documentation requirements.
  • Managed comprehensive database of past tenders and outcomes, providing valuable insights for future bids.
  • Conducted thorough market research to inform and support tender strategies.
  • Identified and pursued new business opportunities, expanding company's market presence.
  • Established feedback loop with clients post-tender, gaining insights to improve future submissions.
  • Streamlined tender submission process, reducing preparation time significantly by implementing organized document management system.
  • Maintained high success rate in tender awards by staying updated on industry trends and client needs.
  • Analyzed feedback from unsuccessful bids to enhance future tender strategies and performance.
  • Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
  • Improved bid presentation and clarity with well-structured documents and visuals.
  • Ensured all tender documents were accurately proofread, reflecting professionalism and attention to detail.
  • Prioritized tasks effectively during peak tender periods to ensure all deadlines were met.

Senior Associate at Britsh Telecom

WIPRO
01.2017 - 05.2018


  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Managed challenging situations calmly and professionally, deescalating conflicts as necessary while preserving client relationships.
  • Maintained detailed records of customer feedback, using data to guide improvements in processes and procedures.
  • Developed and maintained strong relationships with customers to foster repeat business.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Streamlined customer service processes to reduce wait times and improve service quality.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Bachelor of Commerce - Commerce

Mumbai University
Mumbai, India
03-2011

Class 12th - Commerce

Byramjee Jeejeebhoy College of Commerce
Mumbai, India
02-2008

Class X -

B.J.P.C. Institution
Mumbai, India
03-2006

Skills

  • Manual & E-Tendering Process
  • MS Office
  • Internet Knowledge
  • Software
  • Entire knowledge of computers and other gadgets
  • Customer service
  • Complaint handling
  • Customer relations
  • Customer relationship management (CRM)
  • Problem resolution
  • Customer relationship management
  • Complaint resolution
  • Project management
  • De-escalation techniques
  • Account management
  • Regulatory compliance
  • Telephone etiquette
  • Process optimization
  • CRM software
  • Conflict mediation
  • Good communication skills
  • Excellent written and oral communication
  • Senior leadership support
  • Problem-solving
  • Time management
  • Microsoft Excel
  • Adaptability and flexibility
  • Multitasking and organization
  • Data entry
  • Decision-making
  • Team collaboration
  • Microsoft outlook
  • Verbal and written communication
  • Active listening
  • Computer proficiency
  • Critical thinking
  • Technical troubleshooting
  • Product knowledge
  • Microsoft PowerPoint
  • Team development
  • Documentation
  • Relationship building
  • Task prioritization
  • Follow-up skills
  • Microsoft Office Suite
  • Order fulfillment
  • Staff training
  • Conflict resolution
  • Call management
  • Administrative support
  • Document control
  • Technical support
  • Call center operations
  • Coordination
  • Customer education
  • Dispute resolution
  • Spreadsheets
  • Office equipment proficiency
  • Reading comprehension
  • Building rapport
  • Staff education and training
  • Business development
  • Lead generation
  • Prioritization
  • Research
  • Creative problem solving
  • Proofreading

Accomplishments

  • Received ‘Best E-Tendering Executive’ compliments from the Client in meeting
  • Received the ‘Best Advisor’ recognition for good customer service

Extracurricular Activities

Excellence in Public Speaking & Communication Skills from Indo - American Society Personality Development from Indo - American Society MSCIT with First Class grade

Disclaimer

I hereby declare that the information furnished in the resume above is true to the best of my knowledge.

Roles And Responsibilities

  • Arranging meeting with clients and solving out all the queries related to the project
  • Tracking the tenders with its date and time of submission
  • Analyse the tenders and picking out the important points
  • Have worked in number of High priority incidents
  • Engage with the technical lead, client for concretizing requirements, solutions, strategies and plan delivery schedules
  • Creating a friendly environment in the company
  • Maintaining documentations and reports for the client and updating them as per the need
  • Preparing and presenting Weekly and Month Status reports to the client
  • Ensure for proper impact analysis of functionality to avoid any minor and major rework once solution is delivered to client
  • Provide support and ensure functionality of the requirement is proper by operational acceptance
  • Tracking and follow up of payment related issues
  • Motivating staff and workers for better performance of the company
  • Creating goodwill of the company in the market
  • Providing good customer service
  • Ability to interact with people from all walks of life
  • Leadership Skills
  • Self-motivated, articulate and able to manage multiple tasks

Affiliations

  •  Received ‘Best E-Tendering Executive’ compliments from the Client in meeting.
  •  Received the ‘Best Customer Support Advisor’ recognition for good customer service.

Certification

MSCIT with First Class grade.

Excellence in Public Speaking & Communication Skills from Indo - American Society.

Personality Development from Indo - American Society.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Intermediate (B1)
Gujarati
Upper intermediate (B2)
Bengali
Beginner (A1)

Timeline

Customer Service Specialist

123 Stores E-Commerce Pvt Ltd.
07.2018 - Current

Marketing Executive

Satellite Infraservices Pvt Ltd
06.2018 - 10.2018

Senior Associate at Britsh Telecom

WIPRO
01.2017 - 05.2018

Tender & Marketing Executive

Mandevi Building Management Services
01.2014 - 06.2018

Bachelor of Commerce - Commerce

Mumbai University

Class 12th - Commerce

Byramjee Jeejeebhoy College of Commerce

Class X -

B.J.P.C. Institution
Bhavesh Khandelwal