BHAVESH KUMAR CHAVDA
Vadodara,India
Summary
Dynamic and results-driven professional with expertise in jewellery sales management and operations, customer service, and relationship building. Proven track record in market trend analysis and business analysis, with a strong focus on CRM implementation and performance monitoring. Skilled in supply chain coordination, sales presentations, and negotiations, complemented by leadership and team management abilities. Adept at time management to drive organizational success. Committed to leveraging skills to achieve strategic business objectives.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work history
Sales Manager
Jivika Lab Grown Diamond Jewelry
Vadodara
2021.02 - 2026.02
- Leading sales operations and customer relations for lab-grown diamond jewelry.
- Expanding market reach by aligning with modern consumer preferences for sustainable and ethical diamonds.
- Developing innovative sales strategies and strengthening brand positioning in the competitive jewelry sector.
Customer Service Manager
R Narayan Jewelers
Vadodara, Gujarat
2018.12 - 2020.09
- Developing a multichannel communication strategy, enabling customers to contact the company via phone, e-mail, and social media.
- Introduced a CRM system to track customer interactions, resulting in a more personalized service and increased customer loyalty.
- Addressing and resolving customer issues and complaints without any difficulties.
Sales Manager
Select Diamond Jewelers LLC
Dubai
2009.01 - 2018.10
- Analysis of market trends and customer needs to inform product development and positioning.
- Fostering relationship with key clients and securing long term contracts and boosting revenue growth.
Sales Manager
Mamiya Jewelers LLC
Dubai
2001.01 - 2008.12
- Analysis of market trends and customer needs to inform product development and positioning.
- Overseeing after sales support services ensuring high levels of customer satisfaction and repeat business.
Salesperson
Mulji Vallabhji Jewelers LLC
Dubai
1998.07 - 2000.12
- Assisting customers in selection of high-quality jewelry and watches enhancing their shopping experience.
Education
SSC -
Swami Vivekanand High School
Junagadh, Gujarat 1991.01 - 1992.01
Skills
- Sales Management & Operations
- Customer Service & Relationship Building
- Market Trend & Business Analysis
- CRM Implementation & Performance Monitoring
- Supply Chain Coordination
- Sales Presentations & Negotiations
- Leadership & Team Management
- Time Management
LANGUAGES SKILL
English
Advanced
Hindi
Native
Gujarati
Native
Arabic
Elementary
Russian
Elementary
Timeline
Sales Manager
Jivika Lab Grown Diamond Jewelry
2021.02 - 2026.02
Customer Service Manager
R Narayan Jewelers
2018.12 - 2020.09
Sales Manager
Select Diamond Jewelers LLC
2009.01 - 2018.10
Sales Manager
Mamiya Jewelers LLC
2001.01 - 2008.12
Salesperson
Mulji Vallabhji Jewelers LLC
1998.07 - 2000.12
SSC -
Swami Vivekanand High School
1991.01 - 1992.01