BHAVESH MOTIRAMANI
CSM
Ahmedabad,Gujarat
Summary
I’m a Client Success and Engagement Specialist with over 7 years of experience helping customers succeed across SaaS, education tech, travel, and hospitality industries. I love building strong relationships, guiding clients through onboarding and support, and making sure they see real value in the products and services I represent. Whether it's solving problems, improving processes, or just being someone clients can count on, I bring both tech know-how and a human touch to every interaction. Dynamic Customer Success Manager with expertise in client onboarding and churn management. Proven ability to enhance processes and drive client satisfaction through effective cross-department collaboration.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Injala
Ahmedabad
09.2025 - Current
- Lead comprehensive client onboarding and product implementation initiatives, ensuring seamless adoption, and timely go-live.
- Serve as the primary liaison for client accounts, managing escalations, and issue resolution to maintain high satisfaction levels.
- Conduct internal training on workflows and best practices, strengthening team product knowledge.
- Oversee compliance checks and documentation validation for process and regulatory alignment.
- Collaborate cross-functionally with Product, Tech, and Admin teams to streamline workflows and improve client outcomes.
Customer Success Specialist
Exxat
Ahmedabad
05.2025 - Current
- Managing onboarding and success programs for SaaS clients in the education sector.
- Building long-term relationships to drive adoption and renewals.
- Resolving escalations and ensuring timely delivery of support solutions.
- Https://www.linkedin.com/i/bhavesh motiramani/
Customer Success Manager
KONZE India Pvt Ltd
04.2023 - 04.2025
- Monitoring
- Leading Client Meetings & Presentations
- Customer Insight Gathering & Feedback Loop Integration
- Led a portfolio of B2B clients across the education tech platform
- Improved onboarding process and reduced churn through proactive engagement.
- Collaborated with product teams to relay customer insights and improve features.
Customer Success Executive
KONZE India Pvt Ltd
12.2022 - 03.2023
- Onboarding & Product Demonstrations
- Service-Level Agreements (SLA) Management
- Churn Management & Renewals Retention Strategies
- Net Promoter Score (NPS) Analysis
- Supported client onboarding, training, and issue resolution.
- Delivered webinars and product demos to boost product understanding.
Software Support Representative
KONZE India Pvt Ltd
11.2021 - 11.2022
- Provided first-line technical support for software troubleshooting.
- Developed knowledge base articles to reduce repetitive queries.
Customer Support Officer
Aussizz Group
04.2021 - 11.2021
- Assisted clients with visa and education-related inquiries.
- Maintained service quality and received commendations for empathy and accuracy.
Partnerships & Contracting Executive
FABgetaways
10.2019 - 03.2021
- Negotiated hotel contracts for luxury travel marketplace.
- Managed partner relationships and pricing strategy.
Sales Executive
Fairfield by Marriott Ahmedabad
Ahmedabad
04.2018 - 10.2019
- Guest Relations (Luxury & Hospitality Environments)
- Assisted clients with visa and education-related inquiries.
- Maintained service quality and received commendations for empathy and accuracy.
Guest Service Associate
Holiday Inn Express Ahmedabad
Ahmedabad
03.2018 - 03.2019
- Handled guest check-ins, inquiries, and complaints professionally.
- Supported front-desk operations during high-occupancy periods.
Education
Post-Graduate Diploma - Aviation, Travel & Hospitality
Frankfinn Institute of Air Hostess Training
Ahmedabad05.2018
Bachelor of Commerce (B.Com) -
JG College of Commerce
Ahmedabad03.2017
Skills
- Team leadership
- Performance monitoring
- Client meeting facilitation
- Presentation skills
- Customer insights
- Feedback integration
- Cross-department collaboration
- Onboarding processes
- Product demonstrations
- SLA management
- Churn management
- Retention strategies
- NPS analysis
- CSAT metrics
- Guest satisfaction monitoring
- Issue resolution
- Cross-selling techniques
- Upselling strategies
- Account management
- Business expansion
- Contract negotiation
- Deal closures
- Business reviews
- Strategic account management
- Key account handling
- B2C engagement strategies
- B2B engagement strategies
- Client services excellence
- Rapport building skills
- Conflict resolution techniques
- Complaint management strategies
- Expectation setting practices
- Complaint de-escalation techniques
- Vendor relations management
- Partner relations management
Accomplishments
- Contributed to ISO certification at KONZE India Pvt Ltd.
- 3× Golden Pearl Award (Quarterly Performance – KONZE India Pvt Ltd).
- Best Smiling Face – Fairfield by Marriott Ahmedabad.
- Employee of the Quarter – Holiday Inn Express Ahmedabad.
References
Available upon request.
Languages
- English
- Hindi
- Gujarati
- Sindhi
Timeline
Customer Success Manager
Injala
09.2025 - Current
Customer Success Specialist
Exxat
05.2025 - Current
Customer Success Manager
KONZE India Pvt Ltd
04.2023 - 04.2025
Customer Success Executive
KONZE India Pvt Ltd
12.2022 - 03.2023
Software Support Representative
KONZE India Pvt Ltd
11.2021 - 11.2022
Customer Support Officer
Aussizz Group
04.2021 - 11.2021
Partnerships & Contracting Executive
FABgetaways
10.2019 - 03.2021
Sales Executive
Fairfield by Marriott Ahmedabad
04.2018 - 10.2019
Guest Service Associate
Holiday Inn Express Ahmedabad
03.2018 - 03.2019
Post-Graduate Diploma - Aviation, Travel & Hospitality
Frankfinn Institute of Air Hostess Training
Bachelor of Commerce (B.Com) -
JG College of Commerce