Bhavesh Naphade
Indore
Overview
3
3
years of professional experience
Work History
CEO
Vixon Tecnimont
Indore
08.2022 - Current
- Production Support Leadership: Managed and streamlined production support projects, ensuring 24/7 availability and minimal downtime for client systems.
- Issue Resolution: Oversaw a team dedicated to quickly identifying, troubleshooting, and resolving critical issues in production environments, reducing resolution times by over 30%.
- Client Satisfaction: Achieved high client satisfaction through proactive support and effective communication during incident management.
- Scalability and Performance: Implemented strategies to optimize system performance and scalability, ensuring that client applications remain stable during peak usage.
- Process Improvement: Led continuous improvement initiatives, implementing best practices in incident and problem management to enhance support efficiency.
- SLAs and Compliance: Successfully maintained service level agreements (SLAs) with clients, consistently meeting or exceeding response and resolution time targets.
- Risk Management: Developed and implemented risk mitigation strategies to anticipate and address potential production issues before they impact operations.
- Cross-Functional Collaboration: Collaborated with development and operations teams to ensure seamless handover and knowledge transfer for effective support.
- Automated Monitoring: Introduced automated monitoring tools and scripts to proactively detect anomalies in production systems, reducing manual intervention by 40%.
- Client Onboarding for Support: Managed the onboarding of new clients into the support framework, ensuring smooth transitions and tailored support solutions for each client’s unique needs.
Systems Engineer
Infosys
Indore
09.2021 - 07.2022
- Headed support team for major US banking client
- Served as Subject Matter Expert for two applications
- Organized team work shifts
- Maintained 24/7 uptime
- Extensive expertise in Service Now operations
- Handled over ten priority-zero incidents
Education
B. Tech. - Software Engineering
Shri Vaishnav Vidyapeeth Vishwavidyalaya
Indore07-2021
Skills
- Inspirational leadership
- Sustainable business models
- Corporate Governance
- Succession Planning
- Talent Development
- Organizational agility
Accomplishments
- Infosys Insta Award Winner
- Smart India Hackathon Winner
- 5+ Balvigyan winner
Timeline
CEO
Vixon Tecnimont
08.2022 - Current
Systems Engineer
Infosys
09.2021 - 07.2022
B. Tech. - Software Engineering
Shri Vaishnav Vidyapeeth Vishwavidyalaya