Bhavesh Naphade

CEO

Vixon Tecnimont

Indore

08.2022 - Current

Production Support Leadership: Managed and streamlined production support projects, ensuring 24/7 availability and minimal downtime for client systems.
Issue Resolution: Oversaw a team dedicated to quickly identifying, troubleshooting, and resolving critical issues in production environments, reducing resolution times by over 30%.
Client Satisfaction: Achieved high client satisfaction through proactive support and effective communication during incident management.
Scalability and Performance: Implemented strategies to optimize system performance and scalability, ensuring that client applications remain stable during peak usage.
Process Improvement: Led continuous improvement initiatives, implementing best practices in incident and problem management to enhance support efficiency.
SLAs and Compliance: Successfully maintained service level agreements (SLAs) with clients, consistently meeting or exceeding response and resolution time targets.
Risk Management: Developed and implemented risk mitigation strategies to anticipate and address potential production issues before they impact operations.
Cross-Functional Collaboration: Collaborated with development and operations teams to ensure seamless handover and knowledge transfer for effective support.
Automated Monitoring: Introduced automated monitoring tools and scripts to proactively detect anomalies in production systems, reducing manual intervention by 40%.
Client Onboarding for Support: Managed the onboarding of new clients into the support framework, ensuring smooth transitions and tailored support solutions for each client’s unique needs.