Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Bhavesh Panchal

Bhavesh Panchal

Sr. Manager - Admission & Outreach
Ahmedabad

Summary

With over 18 years of multifaceted experience across the BPO, Telemarketing, Edtech, Accounting, and Education sectors, I bring a well-rounded skill set in team supervision, operations management, administration, training, quality auditing, project execution, and cross-functional collaboration.

Known for my leadership in managerial roles, I have consistently driven team performance and operational efficiency through a people-centric and results-driven approach. My strong attention to detail, strategic planning, and effective scheduling ensure seamless execution and timely delivery across functions.

I am now seeking a challenging managerial position within a forward-thinking organization where I can leverage my experience, contribute to strategic growth, and drive lasting impact.

Overview

18
18
years of professional experience
3
3
Languages

Work History

Sr. Manager - Admission & Outreach

Narayana Business School
12.2023 - Current
  • Established strong relationships with consultants and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Develop and implement annual admissions strategies to achieve enrollment targets.
  • Work with the marketing team to develop promotional materials and digital campaigns.
  • Collaborate with academic and administrative teams to ensure a seamless admission experience.
  • Analyze data and generate periodic reports on admissions trends, conversion ratios, and campaign effectiveness.
  • Set individual targets, monitor KPIs, and ensure team alignment with institutional goals.
  • Foster long-term relationships with alumni to support referral admissions and branding initiatives.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Business Development Manager

Entigrity
08.2023 - 11.2023
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential clients via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

Sales Manager

Cognixia
01.2018 - 07.2023
  • As the leading head of B2C sales department in Cognixia, a Collabera's Learning Solutions Company, I proactively manage the end-to-end business development process, including sales pipeline management. To maximize our contact strategy, I develop business intelligence on current, former, and potential clients through online research and social media interaction. I set daily, weekly, and monthly sales targets according to team size and closely monitor them to ensure daily targets are achieved.
  • Regularly providing training to new and existing sales teams is a critical component of driving business effectively. I participate in team meetings to discuss progress, plans, and other activities, and I am involved in setting targets and strategies for the team to achieve results as per set processes. I also groom team leads on certain aspects for their next level of growth.
  • As part of my role, I am involved in PNL strategy to understand how the business can run with more profit, and I have knowledge of industry-specific go-to-market solutions. I conduct client presentations, workshops, and drive pricing and negotiations with clients.
  • In addition, I handle batch occupancy for all training batches along with recoveries, and I generate reports for different tasks while managing all data parts for the entire company.

Sr. Quality Analyst

Justdial.com
03.2014 - 01.2018
  • As the quality performance POC for both telemarketing and marketing executives in the Gujarat region, I am responsible for ensuring high standards of performance. This includes conducting marketing surveys for marketing executives and providing them with necessary feedback based on client feedback.
  • I analyze the sales performance of tele marketing and marketing executives and provide coaching to improve their skills. Additionally, I provide relevant feedback and map their performance to improve the standard of sales and service delivery. This involves grooming telemarketing executives for out-calling clients, coaching them on objection handling, and mapping their performance with audits and sales.
  • I schedule trainings based on analyses and certification processes during training and conduct calibrations with the operating team and internal auditors. I also conduct quality sessions for induction batches and certification of newly hired tele marketing and marketing executives.
  • Handling client complaints and coordinating with the marketing team to resolve them is also part of my role.

Team Coach

Vodafone
05.2007 - 03.2014
  • Team Management: Actively involved in team management and successfully handling team briefing thereby ensuring proper flow of information within the team.
  • Floor Management: Responsible for delivering service levels through effective floor management & break management.
  • Performance Management: My responsibility is to monitor the performance of the function by providing timely feedback to ensure overall productivity, quality, AHT, C-sat, and schedule adherence. This involves providing resolutions to customers on escalated cases and handling training to instill company values while attending conference calls and calibration.
  • I prepare weekly rosters for agents and show their performance and provide feedback every day. I share monthly reviews with my superiors and hold weekly team meetings to download inputs to agents on how to achieve their targets and show them their lacking areas.
  • In addition, I extract data from different URLs related to C-sat module, CMS, and NICE, and prepare structured reports that help analyze and track major non-performing areas.

Education

Bachelor of Commerce -

VMSU
04.2001 -

Skills

    Strategic planning

    Data collection and analysis

    Training and development

    Team management

    Self-motivated

    Highly flexible

    Sales operations

    Service-driven sales

    Compelling leadership skills

    Sales expertise

    Superb time management

    Resolution-orientated

    Profit and revenue-generating strategies

    Cross-cultural sales background

    Excellent communication skills

    Exceptional multitasker

    Rapport and relationship building

    Strategies and goals

    Social media savvy

    Business planning

    Recruiting and hiring

    Communication and engagement techniques

    Performance tracking and evaluations

    Zoho CRM, SalesIQ

    Microsoft Word, Excel, Power point

    Resource allocation

    Operations management

    Talent development

    Strategic planning

Accomplishments

    I have a proven track record of success and recognition in my professional career, including:

  • Winning the Best Team Coach award in Vodafone three times and achieving Level 2 winner status four times.
  • Receiving a Yellow Belt certification for my work on the C-Sat project.
  • Being recognized as a Super Star for Team Performance in Vodafone.
  • Receiving the Karmik Award for Best QA for my achievements in Justdial LTD.
  • Being awarded second runner up in a Bollywood Quiz Contest while at Justdial LTD.
  • Winning Best Team Lead five times in a single year and being promoted to Assistant Manager within a year at Cognixia.
  • Being rewarded twice in the Torch Bearer category for my exceptional value addition towards the process in Cognixia.
  • Achieved more than 100% target in 6 months of joining that to in complete new domain which is NBS.

Timeline

Sr. Manager - Admission & Outreach

Narayana Business School
12.2023 - Current

Business Development Manager

Entigrity
08.2023 - 11.2023

Sales Manager

Cognixia
01.2018 - 07.2023

Sr. Quality Analyst

Justdial.com
03.2014 - 01.2018

Team Coach

Vodafone
05.2007 - 03.2014

Bachelor of Commerce -

VMSU
04.2001 -

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Bhavesh PanchalSr. Manager - Admission & Outreach