Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Bhavesh Patel

Kolkata

Summary

I want to enhance my skills and knowledge in an environment which gives me an opportunity to learn and grow and to take forward the business.

Overview

17
17
years of professional experience
1
1
Certification

Work History

IT Asset Configuration & Change Analyst

British Telecom
Kolkata
03.2023 - Current
  • Ensure all inventories(ex- Circuit, Nodes) updated in CMDB (Configuration Management Database) are accurate, by doing regular inventory audit. Providing regular updates to Stakeholder and making necessary changes in all systems, to ensure golden data set and uninterrupted monitoring of devices in server.

Contract Delivery Management Support

British Telecom
Kolkata
09.2021 - 03.2023
  • Generating monthly billing reports for customer Royal Mail Group (Hardware devices, Repair cost, Replacement cost, Monitoring cost for devices) by extracting raw data from different tools and teams.
  • Preparing a billing file with detailed information for each month cost, seeking approval from customer and preparing and dispatching final monthly bill.

Business Service Support Advisor

British Telecom
Kolkata
05.2016 - 09.2021
  • Resolving Data Integrity Issues by Identifying incorrect billing line items in residential customers account, generated due to failed/cancelled orders. Arranging them in proper sequence by adding or deleting as per customer package. To ensure smooth functioning of account and customer should get on time accurate bill.

Process Specialist

OnProcess Technology India Pvt. Ltd
Kolkata
08.2014 - 09.2015
  • Supervising on site engineers with job details and device configuration. To monitor device post installation completes, and take necessary steps if device goes down.

Senior Process Associate

TATA CONSULTANCY SERVICES
Kolkata
03.2010 - 06.2013
  • Generating Electricity and Gas bills for Synergy, EDF Energy (Supplier of gas and electricity in Australia and U.K). Updating correct meter reading and dispatching updated bills.
  • Joined TCS under 3rd party AARGEE Staffing Services (P) Ltd and continued till November’2011 under AARGEE payroll.

Sales Executive

SREE GURU BASTRALAY
Kolkata
10.2007 - 02.2010
  • Monitoring overall sales, stock of goods and promotional activities.

Education

Bachelor of Commerce -

Calcutta University
Kolkata
01-2007

Skills

  • ITIL Certified
  • Ability to manage critical projects
  • Managing Stakeholders
  • Understanding of Project Management

Affiliations

  • I love riding bike and exploring places.
  • Watching movies and listening music.

Certification

  • ITIL V4 Certified.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2

Timeline

IT Asset Configuration & Change Analyst

British Telecom
03.2023 - Current

Contract Delivery Management Support

British Telecom
09.2021 - 03.2023

Business Service Support Advisor

British Telecom
05.2016 - 09.2021

Process Specialist

OnProcess Technology India Pvt. Ltd
08.2014 - 09.2015

Senior Process Associate

TATA CONSULTANCY SERVICES
03.2010 - 06.2013

Sales Executive

SREE GURU BASTRALAY
10.2007 - 02.2010

Bachelor of Commerce -

Calcutta University

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