BHAVESH RANA
NEW DELHI
Summary
Results-driven Sales Executive with experience in luxury automotive retail at Scandia Volvo, specializing in premium customer engagement, consultative selling, and end-to-end vehicle sales. Proven track record of achieving targets through relationship building, lead conversion, and exceptional customer service. Skilled in CRM management, negotiation, financing coordination, and driving repeat business for premium brands.
Overview
8
8
years of professional experience
Work History
Sales Executive
SCANDIA VOLVO MOTORCARS PVT. LTD
NEW DELHI
09.2023 - Current
- Managed end-to-end luxury car sales cycle at Scandia Volvo Cars, from prospecting and lead generation to negotiation and deal closure.
- Built and nurtured relationships with HNI, corporate, and repeat clients, delivering a premium, personalized buying experience.
- Consistently achieved monthly and annual sales targets through strong pipeline management and lead conversion.
- Coordinated with finance, insurance, registration, and after-sales teams for seamless vehicle delivery and onboarding.
- Maintained CRM, sales forecasts, and performance reporting for management.
- Drove customer satisfaction, retention, repeat business, and referrals through proactive post-sale engagement.
Relationship Manager
INTERGLOBE TECHNOLOGY QUOTIENT
NEW DELHI
09.2022 - 03.2023
- Managed customer feedback and OEM escalations for quick resolution.
- Sold software and ICT solutions to drive revenue growth.
- Maintained CRM records of client interactions and sales activity.
- Built strong client relationships through responsive communication.
- Resolved complaints efficiently to improve satisfaction and retention.
- Collaborated cross-functionally to meet campaign and revenue targets.
- Managed high-profile clients with strategic engagement.
- Continuously improved service delivery and customer experience.
Travel Consultant
PICKYOURTRAIL
NEW DELHI
08.2021 - 12.2021
- Planned and coordinated end-to-end travel arrangements based on client budgets and preferences.
- Created customized itineraries, including flights, accommodation, and transport.
- Managed bookings, payments, and client communication throughout the journey.
- Handled travel for groups, couples, executives, and special-needs clients.
- Researched destinations and promoted add-on experiences to enhance trips.
Welcome Lead Associate
ITC HOTELS
NEW DELHI
07.2018 - 07.2021
- Resolved customer needs and complaints quickly to maintain satisfaction and loyalty.
- Supported audits and process reviews to improve performance and efficiency.
- Prepared sales and KPI reports to track business health and profitability.
- Processed payments across multiple channels and managed client communications.
- Handled inquiries, calls, follow-ups, and drove upselling and cross-selling.
Education
Bachelor of Arts - Hospitality Management
ITC Limited
Gurgaon, HR01-2021
Bachelor of Arts - TRAVEL AND TOURISM
IGNOU
NEW DELHI01-2021
Higher Secondary Certificate - HUMANITIES
SPRINGDALES SCHOOL DHAULA KUAN
NEW DELHI01-2018
GRADE 1-6 - DRUM KIT LEVEL 3
TRINITY COLLEGE LONDON
NEW DELHI01-2016
Skills
- Luxury sales and high-value deal closing
- Relationship building with high-net-worth clients
- Lead generation and prospecting
- Negotiation and objection handling
- Upselling and cross-selling strategies
- Target achievement and revenue generation
- Strong verbal and written communication
- Persuasive presentation and storytelling
- Conflict resolution and complaint handling
- Highly adaptable and quick learner
- Professional grooming and etiquette
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Sales Executive
SCANDIA VOLVO MOTORCARS PVT. LTD
09.2023 - Current
Relationship Manager
INTERGLOBE TECHNOLOGY QUOTIENT
09.2022 - 03.2023
Travel Consultant
PICKYOURTRAIL
08.2021 - 12.2021
Welcome Lead Associate
ITC HOTELS
07.2018 - 07.2021
Bachelor of Arts - Hospitality Management
ITC Limited
Bachelor of Arts - TRAVEL AND TOURISM
IGNOU
Higher Secondary Certificate - HUMANITIES
SPRINGDALES SCHOOL DHAULA KUAN
GRADE 1-6 - DRUM KIT LEVEL 3
TRINITY COLLEGE LONDON