Bhavesh Rewale

· Overseeing the daily operations of the customer support team, including scheduling, performance monitoring, and providing support to team members.

· Managing Level 2 tickets to ensure timely resolution and assisting associates with their tickets when they encounter difficulties.

· Onboarding new team members and providing ongoing training to enhance skills and product knowledge.

· Evaluating team performance through metrics and KPIs, providing feedback, and conducting performance reviews.

· Handling escalated customer issues and ensuring high levels of customer satisfaction.

· Acting as a liaison between the customer support team and other departments, ensuring effective communication of customer feedback and issues.

· Preparing reports on team performance, customer satisfaction, and other key metrics for management.

• Examining and assessing issues related to the operational utilization of ERP systems (versions 10.4, 10.5, and 10.7), and offering resolutions
• Correcting data inaccuracies as necessary to ensure the accuracy of records.
• Implementing Price File functionality and uploading files in accordance with specified requirements.
• Addressing user escalated tickets with careful attention and diligence
• Gathering change request requirements from customers, comprehending business needs, and suggesting effective workarounds.
• Collaborating with the product team to create Maintenance Functional Design documents for technical development
• Engaging with internal teams and customers throughout the solution lifecycle to enhance continuous improvement.
• Conducting customer review calls and delivering appropriate updates to ensure satisfaction.

• Examining and resolving issues pertaining to logistics modules, including Parts Management, Equipment and Rental Management, and Service Management.
• Conducting testing on newly developed solutions and collaborating with product teams for continuous product enhancement.
• Cultivating and sustaining positive relationships with customers to meet anticipated service levels.
• Regularly updating the Project Manager with status reports and addressing any reported issues promptly.

• Productivity analysis of warehouse operations.
• Understanding the warehouse operations.
• Time study of activities: Loading, Unloading, Picking, Put away.
• Gathering sample data and providing findings and recommendations to the Warehouse Manager.

• Served as Asset Movement Executive at client location (Yes Bank).
• Optimum utilization of IT assets.
• Finding the best possible location to allocate the IT assets and maintaining the MIS file with assets serial number.
• Collaborating with Physical Asset Verification team and multiple logistics companies to make sure assets are delivered on time.
• Providing status report to the Project Manager.