Summary
Work History
Education
Skills
Current Location-chennai
Personal Information
Location Preference
Timeline
Generic

Bhavesh Thakur

Chennai

Summary

Industrious & diligent professional with more than 10+ years of demonstrated experience in order processing, customer relationship management, business development & backend operations, maintaining coordination with other departments along with strong business acumen & leadership talent to steer company in new direction. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of RBI Guidelines and training in KYC

Work History

Manger

YES BANK
  • Handling PAN India production of deliverables
  • Responsible for handling & respond all the mails & business complaints
  • Handled Production vendor management i.e., Utility forms, friends color, DZ cards & Seshaasai
  • Data sharing with vendor & error handling
  • Internal Audit data preparation, MIS, Reports & Dashboard preparation
  • MIS publishing to branches and Customer Care centers for tracking and accuracy of deliverables
  • Working on software like Kaleidoscope, DMS (Internal Software for reports & information) & Flex Cube Retail
  • Review and performance quality control checks and Maintaining TAT of deliverables
  • Coordinating with branches and resolving queries received through mail or CRM (Customer relationship module)
  • Giving ideas for quality & process improvement and cost saving.

Manager-1

Equitas Small Finance Bank
- Current
  • Managing Centralized Know Your Customer(CKYC) for PAN India & ensuring customer satisfaction by achieving delivery & service quality norms
  • MIS - Generate and maintain various report for MD Reviews, RBI Audits, Internal & External Audit and Process Quality Teams
  • Vendor Team Coordination - SPOC for ESFB with MISCOT India who are the Primary Vendor for CKYC
  • Handling DVU (KYC) process all types of current & saving account which is opened through TAB
  • Handling DVU (KYC) process cheque book requests received from Branch end
  • Responsible for publishing reconciliation like Welcome kit and CASA reconciliation and publishing Different MIS to senior management
  • Managed & responsible for motivating teammates as well as inspiring positive communication within team to work together toward achieving goals
  • Experience in handling Team and managing them to achieve organizational objective
  • Review and performance quality control checks and Maintaining TAT
  • Work with support Team to ensure service level requirements are meet
  • Working on software's like wizard (internal software for reports & information) & flex cube retail
  • Able to solve the branch queries independently as per branch requirements.

Sr. Analyst

WNS Global Services Pvt Ltd
- 12.2015
  • Worked as senior analyst in credit card verification Unit under retail banking division
  • Responsible for reviewing all type of KYC documents to check eligibility of credit card
  • To deal with credit card issuing requests of corporate / Individual clients
  • Review completeness of a clients KYC i.e., documentation/information and identify missing Documentation/information that needs to be obtained
  • Check KYC (i.e., ID & Address proof) doc new individual and non-individual clients
  • Monitoring customer risk analysis and raise to compliance
  • Analysis of full documents received from customers like (Passport, Visa, UAE card, work permit)
  • Interact with customers by letter, email and online chat concerning various care issues.

Process Associate

RBS
- 11.2012
  • Handling All complain case
  • Working in deposit centralize operation department
  • Updating different information's related to customer credit card accounts
  • Handling E-statement of various accounts
  • Publishing E-Statement
  • Checking quality at vendor end.

Education

MBA - undefined

BBA - undefined

12th - undefined

10th - undefined

Skills

Professional Knowledge of Internet Browsingundefined

Current Location-chennai

Chennai

Personal Information

  • Father's Name: Sh. Ravinder Thakur
  • Date of Birth: 06/20/89
  • Gender: Male
  • Nationality: Indians

Location Preference

PAN India

Timeline

Manger

YES BANK

Manager-1

Equitas Small Finance Bank
- Current

Sr. Analyst

WNS Global Services Pvt Ltd
- 12.2015

Process Associate

RBS
- 11.2012

MBA - undefined

BBA - undefined

12th - undefined

10th - undefined

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Bhavesh Thakur