Bhavik Bhatt
Technical Support Leader
Ahmedabad
Summary
Adept Technical Support Lead with a proven track record at Websys, enhancing customer satisfaction through expert resolution of technical issues and advanced SQL Database management. Demonstrated excellence in incident management and teamwork, significantly contributing to product quality and staff training. Skilled in leveraging remote support tools and RDLC reporting to drive efficiency and performance.And Knoledge About Code And Database Easy Solve issue Throughs Debuuging.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Technical Support Lead
Websys
Ahemdabad
07.2018 - Current
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- I Have DataBase Knowledge SQl DataBase To handle Client Issue And Check Issue In DataBase.
- Continuously updated personal technical expertise to stay current with industry advancements and best practices.
- Collaborated with product development teams for timely identification of bugs and software improvements, contributing to overall product quality enhancement.
- Developed comprehensive training materials to ensure new hires were properly equipped for success in their roles.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Streamlined workflow for the technical support team, optimizing productivity and performance.
Education
MBA - Information Technology
CK SHAH VIJAPURVALA
VADODARA 07.2025 - 07.2025
BE- IT - Information Technology
Parul College
Vadodara, India 01.2011 - 06.2025
Skills
Remote support
Incident management
Escalation management
Software knowledge
Staff training
Teamwork
DataBase Knowledge
Code Knowledge, MVC
Reporting Knowledge RDLC Tools
Additional Information
i Have DataBase And Code Knowledge Entity FrameWork As Leader I Can Check Client Issue In their DataBase And Solved Issue.
I Developed one Services Auto Update Version In Software User Can Self Update His Software.
Timeline
MBA - Information Technology
CK SHAH VIJAPURVALA
07.2025 - 07.2025
Technical Support Lead
Websys
07.2018 - Current
BE- IT - Information Technology
Parul College
01.2011 - 06.2025
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