Bhavik Maske

Kaizen Group is a fast-growing e-commerce diamond jewelry brand focused on lab-grown, moissanite, and natural diamond jewelry for women. The company emphasizes direct-to-consumer (D2C) selling through top marketplaces like Etsy and eBay, as well as its own official website. Kaizen’s strength lies in its creative use of social media, product presentation, and marketplace optimization to reach global retail customers.

• Managed end-to-end order processing, regularly coordinating with team and logistics teams to ensure accurate dispatch and timely updates.
• Created SEO-optimized listings across marketplaces, improving product visibility and contributing to consistent growth in organic traffic and sales.
• Acted as the main point of contact for customer queries, handling everything from order issues to tracking updates, helping maintain a high satisfaction rate.
• Led small internal team discussions, bringing fresh ideas to improve workflow, delegate responsibilities, and support junior staff.
• Handled product and model photography, ensuring all visuals meet brand standards, maintained an organized photo database for quick access.
• Analyzed campaign and product performance data using Excel and marketplace tools to fine-tune listings, pricing, and promotions.
• Collaborated with marketing to plan and shoot luxury jewelry content tailored to trending styles and buyer behavior on social media.
• Tracked market trends and customer feedback, using insights to recommend product improvements and enhance the online shopping experience.
• Researched trending content formats and audience behavior across Instagram and Pinterest, creating product-focused posts, reels, and pins to grow brand awareness and improve social media engagement for the company’s online stores.

Facet Jewels is a leading diamond trading and jewelry-making company based in Surat, specializing in lab-grown, natural, moissanite, and colored diamond jewelry, including trendy Icy products like pendants, chains, and watches. Alongside its core manufacturing and trading operations, Facet Jewels has built a strong presence on major e-commerce platforms such as Etsy, Amazon, and eBay, catering to both B2B and B2C customers globally.

• Managed the entire Etsy platform operations, from customer communication to order closure, consistently converting queries into confirmed sales.
• Gained extensive knowledge of diamond and jewelry products, with a focus on lab-grown, moissanite, and colored diamonds through hands-on experience.
• Achieved record-breaking sales on Etsy, and contributed to consistent performance growth on Amazon, despite being new in the role.
• Created and optimized SEO-friendly product listings, improving product visibility and driving steady organic traffic across marketplaces.
• Served as the primary point of contact for customer inquiries, resolving issues quickly and ensuring a smooth and satisfying shopping experience.
• Collaborated with marketing teams to produce trend-driven content, boosting brand visibility through creative posts and visuals on social media platforms.
• Led B2B sales initiatives for Audax, a child brand specializing in icy, chunky jewelry like hip-hop pendants and watches for USA and Canadian buyers.

Online Mart is a grown home and kitchen product company based in India, focused on selling practical and affordable items through leading e-commerce platforms like Amazon, Flipkart, Meesho, and IndiaMART. The company specializes in glassware and crockery, aiming to reach households across the country. With a strong presence in the generic product segment, Online Mart is committed to building a nationwide footprint by offering quality everyday essentials at competitive prices.

• Managed daily order processing across Amazon, Flipkart, and Meesho, ensuring timely dispatch and maintaining 100% on-time fulfillment.
• Monitored account health and backend metrics, using Excel to track key performance indicators and maintain clean, error-free records.
• Created A+ content and executed bulk listings, enhancing product visibility and boosting engagement across marketplaces.
• Drove sales growth from 10–15 to 25–30+ daily orders per platform through strategic use of coupons, seasonal offers, and marketplace promotions.
• Analyzed product performance using Amazon Seller Central and Excel, identifying top-selling items and underperformed to refine pricing and stock strategy.
• Launched and optimized ad campaigns on Amazon, focusing on keyword targeting, reducing cost-per-click, and maximizing ROI.

FRIENDS Men's Wear is a premium retail brand specializing in men’s formal and semi-formal clothing, catering primarily to business-class customers. Known for its professional work culture and customer-first approach, the brand focuses on delivering high-quality service and tailored experiences at its retail counters.

• Interacted with premium business-class customers at the retail counter, providing style-based suggestions and building lasting customer relationships through quality service.
• Assisted in managing retail operations, including product display setup, inventory tracking, and maintaining smooth day-to-day sales flow.
• Improved communication and selling skills by understanding different customer preferences, handling objections, and converting walk-ins into satisfied buyers.
• Gained early insights into customer behavior and market trends, which helped support better product positioning and improve the overall shopping experience.