Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
OperationsManager

BHAVIKA ARORA

Jaipur

Summary

Highly skilled professional in Salesforce Datorama (Marketing Intelligence), Tableau, and Salesforce AI AgentForce, with a proven track record of impactful data visualizations and insights to drive business growth. Collaborative team player with experience in managing Datorama and Salesforce AI Agentforce projects, resulting in a significant increase in business, sales, and customer satisfaction. Strong communicator with a passion for enabling end-users to make data-driven decisions with confidence.

Overview

5
5
years of professional experience
13
13
Certification

Work History

Software Engineer

SoftClouds
11.2023 - Current
  • Designed and built visually appealing dashboards for the construction equipment clients based on the requirements.
  • Data ingestion from various data sources, such as Facebook, Google Analytics, LinkedIn, Excel, etc.
  • Build a relationship among the data ingested from multiple data sources, and create the dashboards using the meaningful insights from the data.
  • Focusing on optimizing dashboard performance for greater efficiency and more detailed insights for the user.
  • Finding the best, optimal solution to implement the calculations and make the dashboard load faster for a more user-friendly experience.
  • Ensuring the smooth process of the journey flow, email templates, and the automations.
  • Streamline the project, increasing the efficiency by 20%.
  • Built the Salesforce AI AgentForce bot to automate customer support and improve the user experience, which reduced the call percentage from 90% to 30%.
  • Created flows to pull data from external services using APIs. Added custom actions and instructions to generate the bot's responses.
  • Set up case creation based on chat initiation for better issue tracking.
  • Deployed the Experience Cloud webpage for customer support to embed the Salesforce AI Agent Force.

Salesforce Technical Consultant

Salesforce
05.2022 - 11.2023
  • Expertly resolving complex problems and improving operations to provide exceptional solutions to customers.
  • Efficiently managing multiple customers, ensuring the smooth functioning of Salesforce Datorama and Tableau data visualization and analysis, and maintaining a high level of customer satisfaction.
  • Trained and educated end users on how to use Tableau dashboards effectively.
  • Assisted in the creation of Tableau dashboards for various business units, resulting in improved data visualization and decision-making.

Salesforce Consultant

Nagarro
01.2022 - 05.2022
  • Designed and developed dashboards, created data streams, and ensured accurate and visually appealing presentations for the pharmaceutical and consumer goods industries.
  • Worked closely with the senior developers to understand and implement data solutions, improving my skills and efficiency while working with the Datorama and Tableau dashboards.
  • Managed client calls and provided consultancy services for various queries, demonstrating excellent communication skills, and problem-solving abilities.

Associate Salesforce Consultant

Nagarro
08.2020 - 01.2022
  • Played a key role in the creation of email templates and journeys using Journey Builder, contributing to the success of marketing campaigns.
  • Developed email templates, contributing to the success of marketing campaigns.
  • Created journeys using Journey Builder, enhancing customer engagement.
  • Created dashboards for regional performance for various platforms.

Education

Bachelor of Computer Science and Engineering -

Poornima College of Engineering
Jaipur, India
01.2020

Skills

  • Marketing intelligence (Datorama)
  • Salesforce AI Agent Force
  • Tableau Desktop
  • SQL
  • Marketing Cloud
  • Data visualization
  • Dashboard design
  • Data analysis
  • Data integration
  • MS Excel
  • Dashboard optimization
  • Data ingestion
  • Git

Certification

  • Marketing Cloud Intelligence Accredited Professional
  • AI associate
  • Datorama admin certified
  • Datorama implementation certified
  • Datorama Power User Platform Fundamentals
  • Salesforce associate
  • Datorama Data Canvas Fundamentals
  • Datorama Project Manager Certified Bootcamp Exam for Partners
  • Salesforce AI Agentforce Specialist
  • Salesforce AI associate
  • Salesforce Marketing Cloud admin
  • Salesforce Marketing Cloud email specialist
  • Marketing Cloud consultant

Accomplishments

  • Recognized by the management for remarkable contribution in projects., 01/01/24, SoftClouds
  • Recognized by the leadership team for exceptional performance., 04/01/23, Salesforce
  • Recognized as the Star of the Month for April 2022., 04/01/22, Nagarro

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Software Engineer

SoftClouds
11.2023 - Current

Salesforce Technical Consultant

Salesforce
05.2022 - 11.2023

Salesforce Consultant

Nagarro
01.2022 - 05.2022

Associate Salesforce Consultant

Nagarro
08.2020 - 01.2022

Bachelor of Computer Science and Engineering -

Poornima College of Engineering

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BHAVIKA ARORA