Bhavika Batra

• Evaluated student applications, transcripts, and supporting documents to ensure compliance with academic and English language admission standards, contributing to the integrity and quality of admissions decisions.
• Made informed eligibility recommendations for University programs by thoroughly assessing academic and English language credentials.
• Maintained and updated critical student data in Shorelight and Partner Universities’ CRM/EM systems, ensuring high standards of data accuracy and consistency.
• Proactively monitored daily reports to manage application workflow efficiently, helping ensure timely processing and issuance of admission offers in line with set deadlines.
• Identified opportunities to streamline application processing; proposed and implemented process improvements that enhanced overall operational efficiency.

Growth Path: Sr Customer Experience Officer Aug. 2022 – Jan. 2023 Sr Global Admissions Officer Feb. 2022 – Aug. 2022 As a Sr Customer Experience

Senior Customer Experience Officer

• Analyzed customer data to deliver strategic recommendations on suitable products and services, effectively aligning solutions with customer needs and preferences.
• Collaborated with the Training Team to ensure training materials remained current and fully aligned with the company's Terms of Service, contributing to consistent and compliant knowledge delivery.
• Leveraged customer insights to implement engagement strategies, resulting in improved customer satisfaction and stronger client relationships.

Senior Global Admissions Officer

• Delivered accurate, unbiased guidance on U.S. institutions and academic programs, ensuring prospective students received current and trustworthy information for informed decision-making.
• Streamlined application processing by managing documentation and certification procedures with precision, ensuring completeness and compliance with institutional requirements.
• Established and executed timely follow-up processes post-application submission, maintaining proactive communication and efficiently resolving student queries and concerns.

Growth Path: Learning Consultant Great Learning Jul. 2021 -Nov. 2021 Business Development Associate K5 Segment Dec. 2020- Jul. 2021

• Managed a high-volume portfolio of 500–1000 prospective leads using Salesforce, ensuring organized tracking, timely follow-ups, and effective client engagement.
• Consistently met and exceeded monthly enrollment targets by negotiating and closing high-value deals, averaging $250,000 per client.
• Maintained a strong sales performance, demonstrating a proactive and goal-oriented approach to consistently surpass monthly targets.
• Implemented cross-selling and up-selling strategies that significantly boosted revenue and enhanced the overall client experience.
• Drove revenue growth by acquiring new clients and nurturing relationships with existing ones, contributing to improved service delivery and client satisfaction.
• Cultivated in-depth knowledge of company products and services to deliver personalized recommendations tailored to individual client needs.

Growth Path: Process Trainer | Jun. 2020- Dec. 2020 􀀁 Travel Consultant | Jun. 2019- Jun. 2020

• Resolved complex customer issues and complaints by accurately assessing eligibility for monetary returns, demonstrating strong problem-solving skills and a customer-first approach.
• Analyzed existing training methodologies, identified gaps, and introduced enhancements to improve overall training program effectiveness.
• Played a key role in onboarding and mentoring 10–12 new hires each month, ensuring consistent knowledge transfer and preparedness for diverse roles.
• Oversaw the complete booking lifecycle for clients, managing daily sales between $400 and $1000, including flights, accommodation, and transportation arrangements.
• Handled 15–20 inbound customer calls daily, delivering prompt assistance and fostering positive customer experiences through clear communication and efficient problem resolution.

• Supported patients and doctors in completing required documentation and compliance forms, facilitating smooth approvals from Third-Party Administrators (TPAs) and insurance providers.
• Supervised discharge procedures to ensure all dues were cleared, while also offering financial counseling to patients during the admission process.
• Coordinated closely with TPAs and insurance companies to expedite approvals and claims processing, improving turnaround time and patient satisfaction.
• Managed end-to-end customer service operations for 70–75 patients daily, overseeing administrative and coordination tasks to ensure a seamless hospital experience.
• Led operational management of a 150-bed hospital, implementing efficiency-driven strategies that enhanced both patient care and overall hospital functioning.