Bhavika Madan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Process Specialist
Congnizant Technology Solutions India Pvt. Ltd
- Conducting interviews for Google Business profile and Google Pay process.
- Resolved complex issues related to process development and implementation.
- Performed data analysis to identify trends, problems and solutions.
- Ensured compliance with safety regulations in the workplace.
- Audited processes regularly to ensure they are meeting established standards.
- Monitored quality control standards for all products produced.
- Produced weekly summary reports of progress and learnings to help keep work aligned with objectives.
Process Executive
Cognizant Technology Solutions India Pvt.Ltd
01.2020 - Current
- Participated in ongoing training programs related to job duties or responsibilities.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Actively participated in developing strategies for improving customer relations.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Senior Executive
Congnizant Technology Solutions India Pvt. Ltd.
01.2020 - Current
- Reviewed customer service requests and provided solutions within specified timelines.
- Assessed customer feedback to identify process-related issues and develop corrective actions.
- Maintaining and developing a strong relationship with the clients.
- Recording any complaints and issues as and when needed.
- Supervising and directing the team members.
- Understanding the needs and objectives of the clients.
- Answering clients' questions in a professional manner.
Executive
Silaris Informations Pvt. Ltd.
06.2017 - 04.2019
- Developed effective working relationships with team members across multiple departments.
- Maintained accurate records of customer interactions for future reference.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Bachelor of Arts -
P.G.D.A.V College
Lajpat Nagar08-2015
Skills
* Analytical Skills
* Process Improvement
* Workflow Management
* Business Development
* Conducting interviews For Google Process
* Team Leadership
* Teamwork and Collaboration
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Process Executive
Cognizant Technology Solutions India Pvt.Ltd
01.2020 - Current
Senior Executive
Congnizant Technology Solutions India Pvt. Ltd.
01.2020 - Current
Executive
Silaris Informations Pvt. Ltd.
06.2017 - 04.2019
Process Specialist
Congnizant Technology Solutions India Pvt. Ltd
Bachelor of Arts -
P.G.D.A.V College
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