Summary
Overview
Work History
Education
Skills
AWARD AND RECOGNITION
Software
Timeline
Generic
BHAVIKA NAIK

BHAVIKA NAIK

Outsourcing Manager
Ahmedabad

Summary

Dynamic manager recognized for exceptional team leadership and strategic planning capabilities developed throughout a successful career. Proven ability to empower employees in independently managing daily operations while consistently meeting client needs. Dedicated trainer and mentor, committed to fostering talent and driving results through effective management practices. Passionate about creating a collaborative work environment that enhances productivity and encourages professional growth.

Overview

19
19
years of professional experience
4
4
Languages

Work History

Operations Manager

QX Global Group
02.2024 - Current


  • Managing a couple of chartered accounting firms' work.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managing work deliverables (TAT) on a weekly basis.
  • Reviewing FRS 105 (micro entity), FRS 102-1a (small entity), limited liability partnership, and sole trader financial reporting.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Assisted in recruiting, hiring and training of team members.

Operations Manager

Dot Professionals Private Limited
07.2022 - 01.2024
  • Managing a couple of chartered accounting firms' work.
  • Supervised 13 plus operations staff and kept employees compliant with company policies and procedures.
  • Managing work deliverables (TAT) on a weekly basis.
  • Reviewing FRS 105 (micro entity), FRS 102-1a (small entity), limited liability partnership, and sole trader financial reporting.
  • Reviewing corporation tax for UK limited companies.
  • Generating monthly and quarterly bookkeeping, management accounts, and VAT reporting for executive review.
  • Trained the team to fulfill business requirements as a POD and PAYG model for UK clients.
  • Query solving by team members and coordinating with the client.
  • Daily work planning and reporting review of the whole team.
  • Planned KRAs for the POD/PAYG team and reported on the same with the client.
  • Evaluate the quarterly ratings of staff, and prepare an efficiency report for the same.
  • Directed initiatives to improve the work environment and company culture.
  • Developed systems and procedures to improve operational quality and team efficiency.

Assistant Manager

SandMartin Consultants Private Limited
01.2013 - 07.2022
  • Managing a team as a Full-Time Equivalent Employee (FTE) for one of the top CA firms in the UK.
  • Reviewing the accounts of micro and small-sized UK companies.
  • Assisting and coordinating with the team manager, and maintaining records of the assignments.
  • Received, delivered, work in progress, calculating TAT, and allocating work to the members.
  • Query solving by team members and coordinating with the client.

Senior Tax Associate

SurePrep Pvt. (India) Ltd
11.2006 - 01.2013
  • Review and analyze client data, and accurately prepare Individual Income tax returns. (Form1040)
  • Handling leads, sheet projects, and solving client queries.
  • Handling lead sheet printing, programming, and communicating with the in-house developer team regarding project improvements.
  • Software: ProFx, GoSystem, Lacerte, UltraTax, ProSeries, PrepBinder, etc.

Education

Master of Commerce - Commerce

Mumbai University
Mumbai
04.2001 -

Bachelor of Commerce - Commerce

Sathaye College
Vile Parle, Mumbai
04.2001 -

Skills

Client Relationship Management

AWARD AND RECOGNITION

Two times best team award, Upcoming manager, Two times best performer

Software

Taxcalc

Xero

Quickbooks

SAGE Line 50

CCH AP, CCH Tax & CCH WP

Pro-audit

Timeline

Operations Manager

QX Global Group
02.2024 - Current

Operations Manager

Dot Professionals Private Limited
07.2022 - 01.2024

Assistant Manager

SandMartin Consultants Private Limited
01.2013 - 07.2022

Senior Tax Associate

SurePrep Pvt. (India) Ltd
11.2006 - 01.2013

Master of Commerce - Commerce

Mumbai University
04.2001 -

Bachelor of Commerce - Commerce

Sathaye College
04.2001 -
BHAVIKA NAIKOutsourcing Manager