Bhavika Rajlani
Bangalore
Summary
Proven leader with a track record of enhancing team efficiency and productivity at Getmega by streamlining processes and implementing performance monitoring. Excelled in customer service at Amazon, leveraging helpdesk support skills to significantly improve customer satisfaction. Skilled in coaching and mentoring, adept at driving operational excellence and fostering team motivation.
Overview
9
9
years of professional experience
Work History
Assistant Team Leader
Getmega
Bangalore
12.2021 - Current
- Tracked performance to maintain operational efficiency for blended process.
- Provided guidance to team members on various aspects of their job roles.
- Organized and facilitated regular meetings with the team to discuss progress and plan future activities.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Developed strategies to increase efficiency within the team by streamlining processes and procedures.
- Monitored workflow and identified areas for improvement in order to maximize productivity levels.
- Collaborated with other departments to ensure smooth integration of new projects into existing operations.
- Identified opportunities for cost savings through process optimization.
Quality Analyst
Visual Data
Bangalore
09.2020 - 12.2020
- Served as quality analyst for Disney on contract.
- Ensured compliance with company standards, regulations and procedures related to quality control.
Senior Customer Service Representative
Amazon
Coimbatore
07.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Amazon
Hyderabad
05.2017 - 10.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Content Editor
Prime Focus Technologies
Bangalore
07.2015 - 06.2016
- Served as a level 3 content editor for WB team.
- Reviewed, edited and proofread content to ensure accuracy and quality standards were met.
- Edited transcripts for accuracy and readability, ensuring that all content was accurate and clear.
- Reviewed audio recordings to ensure accuracy of the transcriptions.
- Checked for grammar, spelling, punctuation, and syntax errors.
- Conducted quality assurance checks on completed transcripts.
- Worked closely with clients to meet their specific needs in a timely manner.
Education
Bachelors in Interior Design - Interior Design
Jain College
Bangalore 04-2015
High School - Commerce
Avila Convent
Coimbatore 01-2011
Skills
- Performance monitoring
- Coaching
- Mentoring
- Team motivation
- Team assessment
- Leadership
- Customer inquiries
- Helpdesk support
Timeline
Assistant Team Leader
Getmega
12.2021 - Current
Quality Analyst
Visual Data
09.2020 - 12.2020
Senior Customer Service Representative
Amazon
07.2018 - 08.2019
Customer Service Representative
Amazon
05.2017 - 10.2017
Content Editor
Prime Focus Technologies
07.2015 - 06.2016
Bachelors in Interior Design - Interior Design
Jain College
High School - Commerce
Avila Convent
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