I like to challenge myself in learning the new things which will develop my skill and potential and also benefit the situation around me
Bhavika Wadkar
Navi Mumbai,MH
Work Preference
Summary
I would like to work where there is an ample growth of organization as well as personal growth and developments, by making the best use of my Skill, Knowledge & Attitude with complete dedication.
Overview
20
20
years of professional experience
Work History
Asst. Manager | Sales and Support
Bruker India Scientific Pvt Ltd
2019.11 - Current
- Order Management and Execution on Salesforce
- Order Entry to Order tracking, shipments on SAP Software
- End-to-End Process Coordination including BG, Letter of Credit, Clearance, Import-Export.
- Process Optimization to bring down the Lead Time from 180 days to 15-30 days
- Warranty shipments & Probe repair shipments.
- Handling Escalation emails with customers and Team.
- Working on crucial and urgent shipments
- Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker is strongly committed to developing state-of-the-art technologies and innovative solutions for today's analytical questions
Lead | Commercial Administrator
Dover Corporation (Dover Artificial Lift)
2014.03 - 2018.03
- Dover Artificial Lift is a proven leader in the oil and gas industry, dedicated to solving the world's toughest oil and gas production challenges through manufacturing artificial lift and surface production and control equipment. Dover Artificial Lift is unique in that we can offer a suite of technologies to our customers to best meet their needs
Lead | Customer Service (Supply Chain)
Eaton Industries Pvt Ltd.
2010.11 - 2013.04
- Eaton is a global technology leader in diversified power management solutions that make electrical, hydraulic and mechanical power operate more efficiently, effectively, safely and sustainably. Eaton Filtration combines worldwide engineering, manufacturing, technical sales support, and customer service into one focused business objective of providing customers with the optimum manufacturing or industrial filtration solutions
Officer | Customer Service (Supply Chain)
Parker Hannifin India Private Ltd.
2005.12 - 2010.11
- Managing customer relations to ensure all customer issues are addressed satisfactorily
- Monitoring orders from sales office in the Asia Pacific region, which involves order processing, inventory management and dispatch.
- Setup the Oracle order processing system and collaborating with the team closely.
- Looking after the commercial activities (Letter of Credit / Bank guarantees / Advance payment & credit follow up).
- Working on monthly forecast, OTD Reports with various divisions to ensure on time delivery.
- Month End Corporate reporting with regards to the Orders, Shipments and backlog.
- Managing other routine matters viz. Communication with branches, distributors’ customers, processing OA’s, Bills etc.
- Coordinating with multiple Divisions (US, SINGAPORE, CHINA, Europe, Australia etc...) for the related queries on Order Acknowledgement & Deliveries, Division Invoices & Documentations.
- Working on Inventory with various divisions to keep control.
- Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial and aerospace markets. The company employs more than 57,000 people in 47 countries around the world.
Education
PGDBA - Supply Chain Management
Welingkar Institute – Mumbai University
Bachelor of Commerce - undefined
Mumbai University
01.2004
H.S.C - undefined
Maharashtra Board
01.2002
S.S.C - undefined
Maharashtra Board
01.1999
Skills
Managing customer relations to ensure all customer issues are addressed satisfactorily
Monitoring orders from sales office in the Asia Pacific region, which involves order processing, inventory management and dispatch
Setup the Oracle order processing system and collaborating with the team closely
Looking after the commercial activities (Letter of Credit / Bank guarantees / Advance payment & credit follow up)
Working on monthly forecast, OTD Reports with various divisions to ensure on time delivery
Month End Corporate reporting with regards to the Orders, Shipments and backlog
Managing other routine matters viz Communication with branches, distributors’ customers, processing OA’s, Bills etc
Coordinating with multiple Divisions (US, SINGAPORE, CHINA, Europe, Australia etc) for the related queries on Order Acknowledgement & Deliveries, Division Invoices & Documentations
Working on Inventory with various divisions to keep control
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 4-5 staff members.
Interests
Timeline
Asst. Manager | Sales and Support
Bruker India Scientific Pvt Ltd
2019.11 - Current
Lead | Commercial Administrator
Dover Corporation (Dover Artificial Lift)
2014.03 - 2018.03
Lead | Customer Service (Supply Chain)
Eaton Industries Pvt Ltd.
2010.11 - 2013.04
Officer | Customer Service (Supply Chain)
Parker Hannifin India Private Ltd.
2005.12 - 2010.11
Bachelor of Commerce - undefined
Mumbai University
H.S.C - undefined
Maharashtra Board
S.S.C - undefined
Maharashtra Board
PGDBA - Supply Chain Management
Welingkar Institute – Mumbai University