Bhavik Vyas

• Accomplishes scheduled tasks (Daily / Weekly / Monthly) by communicating job expectations, planning, monitoring, and appraising job results.
• Deploying balanced developmental feedback to demonstrate empathy and to connect with team members in a positive & supportive way.
• Manages the performance review process, Identifies individual strengths delegate responsibilities and supervising business operations.
• Hiring, onboarding, training, motivating and coaching employees as they provide attentive, efficient service to internal as well as external clients.
• Conducting bi-weekly Thrive with the team to understand their skills and setting up short term / long term goals based on their interests as well as creating a road map for next level.
• Develops & enforces systems, productivity and quality standards.
• Encouraging team to learn skills and abilities that are not exercised in their current roles by doing cross functional training sessions.
• Fostering a culture of continuous learning and take a much more holistic approach to train & develop their critical thinking which helps them to make informed decisions and solve challenging problems.
• Ensuring process compliance, to follow company policies and procedures, to complete mandatory trainings - surveys, identify best practices and implement the same within the team.
• Driving new initiatives with applying lean ideas to improve the process and find the opportunity to automate and save the processing time.
• Defining objectives, identifies problems, analyze trends and options, chooses a course of action, evaluates outcomes and draws valid conclusions based on artifacts collected.
• Prioritizing ad hoc projects collaborating with other local / global leaders to achieve departmental goals.
• Identifing the technical issues during the process and trouble shooting them proactively by approaching to respective teams to achieve delivery deadlines.

• Task allocation for entire team on a daily basis, to maintain productivity and quality records as well as tracking progress of the team deployment road map.
• Daily interaction with the team, internal managers via email, slack / hangout as well as with process director through video conferencing on fortnight basis for process updates.
• Producing accurate and timely current status throughout its life cycle to the client stakeholders and ensure smooth functioning of the process.
• Planning and managing delivery schedules with the teams, to ensure SLA are met for day-to-day service delivery operations and MBR / QBR with the Customer for domain progress.
• Implementing process improvement strategies for operational excellence across projects and focusing on cycle time delivery. Also, identifying scope for an automation or enhancement in the process wherever required.
• Providing Root Cause Analysis to onshore stakeholders in case of low quality % and also give feedback to team members to prevent such scenarios in future.
• Analyzing productivity data & quality reports in order to implement strategies for improving the low performers in a better way with putting into Process Improvement Plan.
• Building Employee morale , work culture , well being and engagement that increase employee satisfaction and retention as well as making latitude decisions , Flag risk to the clients with proposing action plan whenever needed.
• Monthly KRA rating, Quarterly Goal Check-Ins and bi-weekly 1:1 meeting with each member in a month to evaluate the performance, to gauge their process knowledge and inspire them for grooming purpose.
• Developing a fair Recognition and Reward frameworks based on the employee performance.
• Conducting the first round of structured interview for the candidates as a part of resource planning of the project.

• Interacting with different clients in Gulf countries and in Asian countries along with covering majority states of India regarding various projects for storage racking systems which are having order value of more than 50 Lacs in rupees.
• Updating the progress about project on regular intervals to ongoing clients through mails and challenges if any.
• Collaborating with multiple teams internally to determine requirements for proposals ensuring projects stay within budget and allotted time-frame. Also, ensuring internal departments are aligned with an organization's goals for its outsourcing program viz External vendors etc.
• Developing negotiation strategies, analyzing customer trends and positions by studying integration of new project with operations, examining risks and potentials.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

• Worked with APAC (Asia Pacific) region from Transition to BAU and managed a team for 2 different countries (Australia & New Zealand) of FMCG clients.
• Ensuring on time delivery and effective resolution of process related incidents / requests thereby ensuring business continuity along with tracking and evaluating the projects timelines, productivity, quality, cost etc.
• Daily interaction with clients via email, teleconference calls and video conferencing on fortnight basis for production updates. Also, managing Kickoff meetings, Business Review Meetings etc.
• Maintaining quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA) and present the process Key Performance Indicators (KPIs) on a weekly basis.
• Creating severity tickets as and when required for on time delivery of the databases. Also, providing RCAs to clients in case of late delivery or redelivery of databases.
• Creating and maintaining the yearly database delivery plan for Australia and New Zealand country as per instruction received from onshore stakeholders.
• Weekly one-on-ones, Goal setting, Performance appraisal, rewarding and inspiring the team to surpass their potential.
• Executed 'User Acceptance Testing (UAT)' for software module singlehandedly and delivered successfully within stipulated timeline.
• Assisted with training and analyzing data trends in order to implement strategies for improving service to customers in a better way.
• To ensure process compliance, identify best practices and implement the same which helps in continual improvement.

Projects executed within TCS:
1. Re - run reduction project for Australia databases which get processed twice / thrice before delivering them . This was done within TCS and appreciated with Champion League award.
2. Cycle time reduction project for New Zealand database delivery (From D+7 to D + 5 ) . This is team work project of 15 members ( Onsite + Offsite ) and I was handling it as a module leader to maintain the quality of databases.