Bhavin Desai
Bangalore
Summary
Senior Manager with 22 years of IT experience, currently leading a cross-functional team of technical Subject Matter Experts for Private Cloud solutions as the Senior Manager - CSP Delivery. Demonstrated success in managing large-scale Managed Services Operations, driving operational excellence, optimizing service delivery processes, and ensuring customer satisfaction. Eager to secure a Senior Leadership role to utilize expertise in delivering exceptional services and fueling business growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Manager CSP Delivery
Hewlett-Packard Enterprise
12.2023 - Current
- Managing Delivery framework for CSP delivery for PCE solutions (Standard, Edge, Disconnected)
- Deal review and approval for PCE MS solutions. 200 M deals in pipeline for FY'24.
- Managing Cross function technical team members with expertise in Compute, Storage, Network, Security, Virtualization, VCF, CMP, Automation etc.
- Solution support for complex issues, enhance operational efficiency through automation, problem management etc.
- Participate in regular review meetings internally and with customer contacts.
Service Delivery Manager
Hewlett-Packard Enterprise
11.2021 - 11.2023
- Started a new team of Technical Solution Specialists in Managed Service to support the critical need for focused transition and escalation supported.
- 10-member team grew to 18-member team by 2023.
- This role started along with my existing role managing 36-member Network & Network Security team.
- Key responsibilities during this role is - Pursuit Support Deal review, Transition support, Escalation support.
- The team received multiple appreciations and accolades from Transition PM, customer and HPE internal stake holder.
- ITOC Bangalore infra management (Jump servers, customer connectivity, patching etc.) & audit support - ISO, SOC.
Service Deliver Manager
Hewlett-Packard Enterprise
07.2016 - 10.2021
- Started with Service Desk / Monitoring team manager for 15 engineers.
- Built new team for large projects for Edge Wifi support (approx 70) in 2017 and transformed into most efficient delivery team in 3 quarters.
- In 2018 i took the charge to manage the team of Network & Network security engineers and built a new subgroup for our first complex Network as a Service customer in North America region.
- This project was Zero Management escalation in Managed Services Delivery tenure of 4 years.
- Team support multiple complex technologies like SD-WAN, WAN optimizer, Firewall, Load Balancer, Routing & Switching, Wireless, Network Access Controllers, etc.
- In 2019 I have helped growth to build a new team for HPC delivery in Managed Services. Onboarded 15 + engineers and handed over to the new manager.
- In 2019-2020 I was part of panel to hire Wintel and Linux resources for our large government customer in India to support their Open Stack Private cloud solution.
- I have built virtual focus teams to support on escalated project from UK, where customer was unhappy with one of the MS delivery center in Sofia. We successfully transitioned them to Bangalore delivery support and recovered the customer confidence in 1 year.
Cross-Functional Architect
Hewlett-Packard Enterprise
04.2014 - 06.2016
- As part of pilot program to build a Remote Professional services group in Bangalore Delivery center, I was engagement lead for APJ for all the remote delivery requests.
- In 2 years the team delivered 50+ projects large and critical ones for migration, solutioning, deployments. Large ones were from Australia, India, Bhutan.
- In 2016 i supported Singapore pre-sales as billable resource for building solution, E3T (price model), SOW.
- Received multiple appreciation and positive feedback from APJ senior leadership.
Technical Problem Manager
Hewlett-Packard Enterprise
04.2012 - 04.2014
- I was part of 6 member special team formed in Remote Delivery Center who can lead and manage complex technical issue in support.
- I have worked on multiple complex and Business escalations during this tenure.
- One of the Business Escalation tracked by CEO office was successfully resolved within customer provided deadline and satisfaction. This helped me win a prestigious gold cash award by HPE.
- Worked with different support teams - L2/ERT for Servers, Storage, Network, Operating Systems.
Technical Support Consultant - Global Competency Center
Hewlett-Packard Enterprise
02.2006 - 03.2012
- Joined as L2 Engineer with Intermediate skills for server support. Part of 25 member pilot team to support EMEA region.
- Gained expertise in Blade servers and gained specialization on C-Class blade systems, Virtual Connect, Blade Networking products.
- In 2008, I was the 1st engineer in Bangalore center to be trained on Modular Cooling System racks in Houston facility.
- Lead and been part of most efficient subgroup in ISS GCC which was awarded best team of month and year.
- In 2009 I got selected as Blade Ambassador from Bangalore services. I have attended 2 of the summits in 2009 and 2011.
- I became One View Master in 2012 as part of new technology onboarding in support organization.
Field Engineer
Ashtech Infotech Private Limited
04.2002 - 02.2006
- In 2002 started with desktop and printer support in field.
- In 2004 I supported one large telecom customer in Ahmedabad as resident engineer supporting their end-users.
- During this tenure I was trained and started support for Compaq and HPE servers.
- In 2005 - 2006 I became field engineers for server support , serviced multiple mission critical clients 24x7.
Education
Bachelor of Engineering - Electronics and Communication
Mumbai University
01.2002
Skills
- Compute Servers
- Network security firewalls
- Load Balancer
- Networking
- Experience with Windows environments
- Automation
- VMware (ESXi, VCF)
- Hyper V
- Nutanix
- Private Cloud
- Attach Storage
- ITSM
- Escalation Management
- Technical Problem Management
- Customer Management
- Efficient and skilled team building
Certification
- ITIL 4 Foundation, 2020
- VMware Certified Professional, VMware, 2015
- OneView Master, Hewlett-Packard Enterprise, 2012
Additional Information
Efficient and skilled team building
Coursework
- Negotiation Skills and Effective Communication, TecdeMonterreyX, Tecnológico de Monterrey, 2023
- Driving Digital Transformation, Advanced Leadership Program, Exec online, 2023
Timeline
Senior Manager CSP Delivery
Hewlett-Packard Enterprise
12.2023 - Current
Service Delivery Manager
Hewlett-Packard Enterprise
11.2021 - 11.2023
Service Deliver Manager
Hewlett-Packard Enterprise
07.2016 - 10.2021
Cross-Functional Architect
Hewlett-Packard Enterprise
04.2014 - 06.2016
Technical Problem Manager
Hewlett-Packard Enterprise
04.2012 - 04.2014
Technical Support Consultant - Global Competency Center
Hewlett-Packard Enterprise
02.2006 - 03.2012
Field Engineer
Ashtech Infotech Private Limited
04.2002 - 02.2006
Bachelor of Engineering - Electronics and Communication
Mumbai University
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