Bhavin Doshi

A family-owned business of industrial-grade steel distributors and traders.

Job Responsibilities:

• Managing overall Purchase, Sales, and Administrative activities of the business.
• Developed and implemented strategies to increase customer base and revenue growth.
• Conducted market research and identified potential business opportunities.
• Built relationships with clients, partners, suppliers and vendors to facilitate successful partnerships.
• Analyzed competitor activities in order to understand industry trends and dynamics.
• Identified areas of improvement within existing processes that could help optimize performance outcomes.
• Developed growth plans by identifying key clients, key targets, and priority service lines.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Managed all finance related activities of budgeting, accounting, expense management etc.

Job Title: Program Transformation & Digital Client Onboarding Head

Job Description:

• Managed large-scale transaction banking transformation program at enterprise level
• Lead Process Efficiency & Customer Experience for adopting online banking, new branch account openings, digital implementations, and after-sales client services.

Job Responsibilities:

• Building and implementation of new systems and processes for Payments and Transaction Banking Products.
• Program Management & Tracking implementation of New Transaction Banking products in key markets.
• Detailed, step-by-step time management of the GTB Transformation Program.
• Managing Large-Scale Complex Projects with a key focus on meeting project requirements, timelines, and budget.
• Rolling out new products and solutions to enhance overall offering and customer experience in various markets.
• Driving Digital Strategy for GTB.
• Reengineering Account Opening and Customer Onboarding Process.
• Tracking end-to-end process KPIs at various customer segment levels.
• Acting as an alternative salesforce to generate new, additional business.

Job Title: Head – Global Cash Management & Treasury Operations, Arab Bank Plc.

Job Description:

Lead and Manage all Risk and Control Activities, Process Re-engineering, Strategic Projects, and Transformation Activities pertaining to Cash Management and Treasury Operations, for all Arab Bank Operating Countries based out of UAE.

Job Responsibilities:

• Responsible for formulation and implementation of 'Go To' Strategies to drive efficiency and transformational initiatives.
• Perform Deep Dive reviews of countries to drive efficiency and implement robust operational controls.
• Help and support new product implementation and roll out.
• Prepare centralized Policies and Procedures, governing processes in countries.
• Identify operational risks across countries and provide control requirements and recommendations on risk mitigants.
• Manage, Support, and Implement Strategic Projects for all Countries.
• Provide support to countries on all major projects undertaken.
• Governance and Oversight on Countries, for Cash Management & Treasury functions.

Major Projects undertaken in Arab Bank PLC:

• New Cash Management Platform: The project is to replace the existing Corporate Cash Management platform with a state-of-the-art solution, with advanced features and new product offerings.
• New Cash Management Platform: The project is to replace the existing Corporate Cash Management platform with a state-of-the-art solution, with advanced features and new product offerings.
• Payments Re-engineering: Completely re-engineer the existing processes for Outwards, Inwards, Internal, and Salaries using the IBM Toolkit (BPM, ODM, and BAM) to make the process streamlined and STP, with a complete process flow on the system, automated business rules, and exception handling procedures.
• Implementation of New Image-Based Cheque Clearing Solution: Completely re-engineer the existing process by customizing and implementing an off-the-shelf product, to make the process completely automated to the extent possible, with exception handling procedures.

Job Title: Head – Egypt Consumer Operations & Head - Core Banking & Transaction Services Operations.

Job Description:

Egypt Consumer Operations: Manage the overall Consumer Operations for Egypt business and support the sales activities.
EMEA Consumer Regional Operations: Manage all Risk & Control Activities, Process Re-engineering, Strategic Projects, and Transformation Activities pertaining to Core Banking & Transaction Services Operations for EMEA Countries based out of the UAE.

Job Responsibilities:

Egypt Consumer Operations:

• Lead Consumer Operations strategy and execution across Egypt.
• Manage and coordinate activity with stakeholders in all aspects of Consumer Operations.
• Make 'Remarkable' service delivery an integral part of operating culture, with specific responsibility for customer service levels and complaints management.
• Managing the call centers (Citiphone units).
• Managing the collections function and jointly owning (with Risk) the NCL targets.
• Leadership of 250+ FTEs.
• Monitor efficiency and drive productivity, save and re-engineer within the operations units, and track actions through to resolution.
• Compliance: ensure all actions are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws, and ensure enhancement and maintenance of internal controls to reduce/control risks and improve operations standards.
• All operational processing, i.e. All aspects of operations, from account opening to statements to delinquent accounts.
• Interface with Technology and Other Business partners.
• Take ownership for people management practices to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. Regular team and individual dialogues, training, coaching, other development opportunities, 'Voice of Employee' actions, etc.
• Keep managers accountable for the short and long-term career and development of all staff.
• Ensure robust talent management, succession planning, and diversity plans are in place.

EMEA Consumer Regional Operations:

• Responsible for formulation and implementation of 'Go To' Strategies, drive efficiency, and transformational initiatives. Perform Deep Dive reviews of countries to drive efficiency and implement robust operational controls.
• Identify operational risks across countries and provide recommendations on risk mitigants.
• Designing processes for Digital Self-service and right-shoring.
• Manage, Support, and Implement Strategic Projects for all EMEA Countries.
• Provide support to countries on all major projects undertaken.
• Ensure all EMEA countries adhere to the Vital Few's related to Core Banking activities.

Job Title: Head - Core Banking & Transaction Services Operations.

Job Description:

Manage all Risk & Control Activities, Process Re-engineering, Strategic Projects, and Transformation Activities pertaining to Core Banking and Transaction Services Operations for EMEA Countries based out of the UAE.

Major projects undertaken in EMEA Consumer Regional Operations:

• Smart Branch Rollout & Implementation.
• ATM Managed Services – RFP and Rollout
• ATM WIN 7 Upgrade.
• Globally Scalable Projects – Assessment & Implementation
• Process Deep Dive Reviews.
• SME support on key modules for Rainbow (New Banking Platform) system migration.

Job Title: Head – Cash & Banking Operations (Consumer & Corporate Business)

Major Projects undertaken in Citibank, UAE:

• Project Rainbow: The project was to replace the existing consumer operating platforms with a single common operating model, underpinned by a single global platform.
• Automated Swift Incoming Transfers for Corporate & Consumer Business, through Citidocs Workflow system.
• Successful Implementation of Regulatory Projects like ICCS and WPS systems.
• Increased 'Straight Through Processing' rates for Outgoing & Internal Funds Transfers by implementing various automation solutions like PET, Future Value Hold, Status Review Screen, Netting of Accounts, etc.
• Completely Automated Check Clearing Process for posting entries related to Incoming, Outgoing, and Return Checks.
• Complete Automation and Implementation of State of the Art solution for LCY & FCY Drafts and Customer Checks Printing. Automated the Loans Booking Process.
• Automated the EOD Standing Instructions process for Customer Sweeps and Balance Maintenance.
• Outsourced a lot of in-house activities for business scalability.
• Lead Major Regulatory Projects like ICCS, IBAN, FTS, and Direct Debit.

TCS eServe, formerly known as Citigroup Global Services Limited, is an established provider of IT-enabled services. Having begun this activity in 1992, e-Serve's IT Enabled Services represent a comprehensive suite of Transaction Processing solutions, Customer Care solutions, and Technology Services that are offered to companies engaged in Banking, Insurance, Capital Markets, Mutual Funds, and e-Markets. Company Overview: Limited is an established provider of IT-enabled services.

Job Description: Team Manager for a unit, comprising of 42 people, which does transaction processing related to Funds Transfer & Time Deposit Operations for Citigroup clients based in the Middle East region.

• Worked as an Officer Trainee for the Transactional Banking Group of HDFC Bank Ltd
• Sourcing for High Net worth Individual (HNI) relationships.