Bhavin Mavani
Wadhwan City
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager, Customer Service
ICICI Bank
07.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Associate Service Delivery Manager
IndusInd Bank
10.2021 - 07.2023
- Coordinated communication to impact scope, budget, risk and resources.
- Facilitated completion of deliveries and verified documentation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Officer
HDB Financial Services Ltd.
02.2020 - 09.2021
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up.
- Prepared sales reports with informative graphs and charts to outline key data.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
Education
BECHELOR OF COMMERCE - Accounting And Finance
C U SHAH COLLAGE OF COMMERCE & COMPUTER EDUCATION
Surendranagar, India03-2019
GSHSEB - ACCOUNT AND STATISTICS
R A PATEL BOYS HIGH SCHOOL
SURENDRANAGAR03-2016
GSEB - Mathematics AND SCIENCE
SHREE NAYALKARAN VIDHYALAY
Surendranagar, India03-2014
Skills
- Customer service expertise
- Performance tracking
- Service delivery optimization
- Customer relations
- Account updates
- Issue resolution
- Client relations and retention
- CRM software
- Audit support
- Time management
- Report preparation
- Cash handling
Languages
English
Gujarati
Hindi
Hobbies and Interests
- Cricket
- Dancing (garba)
- Reading
Personal Information
- Date of Birth: 10/25/98
- Gender: Male
Timeline
Assistant Manager, Customer Service
ICICI Bank
07.2023 - Current
Associate Service Delivery Manager
IndusInd Bank
10.2021 - 07.2023
Sales Officer
HDB Financial Services Ltd.
02.2020 - 09.2021
BECHELOR OF COMMERCE - Accounting And Finance
C U SHAH COLLAGE OF COMMERCE & COMPUTER EDUCATION
GSHSEB - ACCOUNT AND STATISTICS
R A PATEL BOYS HIGH SCHOOL
GSEB - Mathematics AND SCIENCE
SHREE NAYALKARAN VIDHYALAY
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