Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Bhavin Mistry

Bhavin Mistry

Mumbai

Summary

Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.

Overview

16
16
years of professional experience

Work History

Sales Manager

Shree Nakoda Impex - Itouch
Mumbai
12.2021 - 10.2024
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Organized trade shows and other events as a means of increasing visibility in the marketplace.
  • Achieved company growth and brand development through market expansion and sales.

Store Supervisor

PUMA Sports India Pvt. Ltd
Mumbai
08.2014 - 11.2021
  • Resolved customer complaints regarding storage and delivery of goods.
  • Monitored stock levels and identified ordering needs.
  • Developed operational strategies for efficient management of inventory and personnel.
  • Conducted monthly inventories to determine accuracy of records.
  • Organized training sessions for new employees on best practices in order fulfillment processes.
  • Maintained updated records on product deliveries, returns, damages.
  • Directed daily operations including scheduling shifts for store personnel.
  • Provided direction to staff members on how to properly handle merchandise when stocking shelves or assisting customers.
  • Enforced safety protocols at all times while managing store operations.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Answered customer queries and complaints and provided prompt solutions.
  • Handled customer transactions and balanced cash drawers.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Assistant Manager

REEBOK
Mumbai
04.2009 - 03.2012
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

Diploma in Advertising & Public Relations - Advertising & Public Relations

Prin. L N Wellingkar's Institute of Management
Mumbai
04-2008

High School Diploma -

National Institute of Open School
Delhi
03-2006

SSC - 10th Standard

Shree Mumbadevi Vidya Mandir
Mumbai
03-2004

Skills

  • Coaching and Mentoring
  • Retail Employee Training
  • Performance monitoring
  • Problem-Solving
  • Merchandise Strategizing
  • Store Opening and Closing
  • Sales Growth
  • Shift Scheduling
  • Customer Service
  • English, Hindi, Gujarati Fluency
  • Friendly and outgoing
  • Inventory Control
  • Staff Management
  • Upselling and Cross Selling
  • Loss Prevention
  • B2C & B2B sales and customer service
  • Building rapport
  • Cash Handling
  • Verbal/written communication
  • Exceeds sales goals
  • Teamwork and Collaboration
  • Retail Store Operations

Affiliations

  • Sports (Badminton, Cricket etc)
  • Traveler
  • Freestyle Dancing

Languages

Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1

Timeline

Sales Manager

Shree Nakoda Impex - Itouch
12.2021 - 10.2024

Store Supervisor

PUMA Sports India Pvt. Ltd
08.2014 - 11.2021

Assistant Manager

REEBOK
04.2009 - 03.2012

Diploma in Advertising & Public Relations - Advertising & Public Relations

Prin. L N Wellingkar's Institute of Management

High School Diploma -

National Institute of Open School

SSC - 10th Standard

Shree Mumbadevi Vidya Mandir

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Bhavin Mistry