Summary
Overview
Work History
Education
Skills
Profession Relevant Skills
Languages
Hobbies and Interests
Timeline
Generic

Bhavin Tank

Mumbai

Summary

Skilled customer service professional with over 7+ years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

Overview

11
11
years of professional experience

Work History

Tellecaller

Rushabh Mktg
04.2013 - 04.2014
  • The Key Role was to take clients orders on call
  • Maintaining the data management CRM portal.


Customer Service Executive

Altius Pvt Ltd
05.2014 - 06.2015
  • The key role was taking orders on call from clients.
  • Maintaining the data management portal.
  • Submitting the data in the portal and MIS.

Customer Service Associate

BOBCARDS Ltd (100% Subsidiary Of Bank Of Baroda)
06.2015 - 10.2016
  • Worked in the reward point department as an executive.
  • Worked in the CRM department, the key role was updating the Client's master records on the portal.
  • Worked in the chargeback department, the key role was providing customer support.
  • Providing the solution regarding the credit card queries.

Relationship Manager

Optimum Financial Solutions Pvt Ltd
01.2016 - 01.2019
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • The key role is to give training and support to the clients.
  • Making software live by gathering details from clients.
  • Resolving client's queries on email and calls as well.
  • Need to handle junior colleagues in providing support to their clients and helping them to understand the support system i.e. client queries, implementation work, etc.
  • Handling 100 clients as a Sr. Relationship Manager.
  • Worked as Team leader of the software implementation team.


Executive

Evershine Resource Managment PVT LTD(Ticker Plant India Pvt LTD)
01.2019 - 10.2020
  • Boosted team productivity by providing comprehensive training and performance evaluations.
  • Handling client queries and data reconciliation for mutual fund software.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Described product and service details to customers to provide information on benefits and advantages.

Senior Executive

Ticker Data
10.2020 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
  • Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
  • Learned about the TickerMarket application and provided support.
  • Provided business logic for the mutual fund product.
  • Learned about the different exchanges and markets.

Education

SSC -

SMT G.P.P High School
Mumbai

HSC -

Narsee Monjee College of Commerce & Economics
Mumbai

Skills

  • Managing operations
  • Customer account management
  • Complaint resolution
  • Report preparation
  • Microsoft Office and CRM
  • Data entry and technical support
  • Multiline phone etiquette
  • Communication and teamwork
  • Handling Escalations
  • BRS Creation for new features
  • Providing Business Logics

Profession Relevant Skills

  • Accomplished communicator who understands the value of listening, thoughtful responses and objectivity.
  • Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
  • Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and team members.
  • Willing to learn about new products and committed to providing product information in a way that is honest, tactful and memorable.
  • Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Advanced (C1)
Marathi
Intermediate (B1)

Hobbies and Interests

  • I enjoy playing football and chess, Dedicated and well-rounded individual with a passion for both athleticism and strategic thinking.
  • Passionate about photography, capturing moments that tell compelling stories through visuals.

Timeline

Senior Executive

Ticker Data
10.2020 - Current

Executive

Evershine Resource Managment PVT LTD(Ticker Plant India Pvt LTD)
01.2019 - 10.2020

Relationship Manager

Optimum Financial Solutions Pvt Ltd
01.2016 - 01.2019

Customer Service Associate

BOBCARDS Ltd (100% Subsidiary Of Bank Of Baroda)
06.2015 - 10.2016

Customer Service Executive

Altius Pvt Ltd
05.2014 - 06.2015

Tellecaller

Rushabh Mktg
04.2013 - 04.2014

SSC -

SMT G.P.P High School

HSC -

Narsee Monjee College of Commerce & Economics
Bhavin Tank