BHAVINI AGAL

Dynamic Sr. Manager at ICICI Lombard, adept at driving business excellence through strategic planning and process improvement. Leveraging strong analytical skills, I successfully implemented frameworks that enhanced operational efficiency and customer satisfaction. Passionate about stakeholder collaboration, I thrive in leading change initiatives and collaborate with stakeholders to achieve organizational goals that deliver impactful results.

• Documentation – SOP, BOD, process work flow etc.
• Training to the new joiners as well as refresher to existing team members with the new updates in process.
• Preparing and conducting test for the team members for competencies and reducing knowledge/concept gap.
• Designing reports.
• Tools preparation with the quality team to complete a task accurately and reduce wastage of time.
• Weekly calls and discussion with the clients on the performance statistics.

• Good interpersonal skills.
• Multi-Tasking.
• Determinant Good interpersonal skills.
• Good grasping with logical and analytical thinking.
• Like to find new ideas to simplify work.

Six Sigma Green Belt Certified, Benchmark Six Sigma

• Special Mention by Acko in 05/2024 for Process Enhancement Initiative to enhance user Gratification.
• Best Quality Analyst site-wise for EORS 12/2019, Teleperformance D.I.B.S.
• Best Quality Analyst of the Quarter 04/01/19 - 06/30/19, Teleperformance D.I.B.S.
• Best Quality Analyst of the Quarter 01/01/19 - 03/31/19, Teleperformance D.I.B.S.
• Promoted as a Quality Analyst in 03/2016, in Teleperformance, Indore.
• Awarded as the Best Turn Around from Flipkart in appreciation of consistent performance and commitment in 03/2016, in Teleperformance, Indore.