Bhavini Chavda

Company Overview:

IndiGo Airlines is a leading low-cost carrier in India, known for its punctuality, reliability, and exceptional customer service. With a modern fleet of aircraft and a commitment to operational excellence,

Job Overview:

I joined IndiGo as a trainee cabin crew member and got promoted as a Lead Flight Attendant (Cabin crew in-charge)

Key Responsibilities:

• Safety and Security: Perform pre-flight safety checks, briefings, and demonstrations for passengers. Maintain awareness of emergency procedures and protocols. Ensure compliance with safety regulations and company policies at all times.
• Customer Service: Welcome passengers on board, assist with seating arrangements, and provide information about flight, services, and amenities. Serve meals, beverages, and snacks according to established procedures. Anticipate and respond to passenger needs with courtesy and efficiency.
• Cabin Operations: Ensure cleanliness, orderliness, and functionality of the aircraft cabin throughout the flight. Monitor cabin temperature, lighting, and ventilation to optimize passenger comfort. Secure and stow cabin equipment and supplies as necessary.
• Emergency Response: Be prepared to respond effectively to various emergencies, including medical emergencies, turbulence, and equipment malfunctions. Follow standard operating procedures for evacuating aircraft and providing assistance to passengers as required.
• Teamwork and Communication: Collaborate closely with fellow Cabin Crew members, cockpit crew, and ground staff to ensure smooth operation of the flight. Communicate effectively with team members and supervisors to relay important information and coordinate tasks.
• Passenger Assistance: Assist passengers with special needs, including unaccompanied minors, elderly passengers, and differently-abled individuals. Provide compassionate care and support to passengers requiring assistance during the flight.

Company Overview:

MakeMyTrip is a leading online travel platform that offers a wide range of travel products and services, including flight tickets, hotel reservations, holiday packages, and more. With a user-friendly interface and innovative features, MakeMyTrip strives to provide customers with convenient and hassle-free travel booking experiences.

Job Overview:

I joined MMT as a Sales Executive and was promoted to Operations and VISA executive.

• My responsibilities as a Sales Executive: generating sales and revenue growth by promoting MakeMyTrip's products and services to potential customers. We will play a key role in acquiring new customers, building relationships with existing clients, and maximizing sales opportunities across various travel categories.
• My responsibilities as an Operations and Visa Executive at MMT: To facilitate smooth travel operations and visa processing for customers. We will play a vital role in coordinating travel logistics, including flight bookings, hotel reservations, transportation arrangements, and travel insurance, to meet customer requirements and preferences. Maintain accurate records of visa applications, travel bookings, and customer interactions using CRM software or other tracking tools. Prepare regular reports on visa processing metrics, performance trends, and customer feedback.