Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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Bhavini Dipen Gala

Bhavini Dipen Gala

Dombivali

Summary

Knowledgeable customer service management professional, successful at improving team productivity, reducing escalated calls, and increasing customer satisfaction scores. Results-focused and proactive in planning day-to-day operations, and solving service issues. Offers advanced abilities in tackling issues that impact team and business success. Excels at managing team and personal time to consistently exceed expectations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

15
15
years of professional experience

Work History

Operations Manager/Stock Section Manager

Ace Select
Mumbai
02.2023 - Current
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

Senior Client Service Executive

Ace Select
Mumbai
03.2022 - 02.2023
  • Responded to client enquirers in a timely and professional manner.
  • Maintained an accurate record of existing and prospective clients.
  • Maintained exceptional product and market knowledge, providing clients with up-to-date information to maximize new business possibilities.
  • Independently addressed and managed client complaints, using excellent problem-solving techniques to resolve issues appropriately.
  • Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.
  • Resolved client concerns quickly and professionally, improving retention ratings through first-class customer care.

Accountant Executive

BIMAL SHAH & CO
02.2019 - 03.2022
  • Handling Day to Day Accounting operations
  • Follows up with the Clients
  • Bank Entries & Data Entries
  • Preparation of Monthly, Quarterly and Annual TDS Returns
  • Handling GST Returns Filling on Its Due Date
  • Finalization Income Tax Returns
  • GST/PTEC/PTRC/MSME Registration
  • PTRC Payments & Returns.
  • Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines.
  • Posted accounts receivable payments made by cash, cheque or credit card payments.
  • Communicated with internal and external auditors to coordinate scheduled audits and compliance reviews.
  • Mentored junior staff members with constructive feedback and actionable steps for performance improvement.
  • Reconciled bank accounts and credit card statements to address financial expenditures.
  • Used Tally accounting software to perform book keeping, invoicing and bank reconciliations.
  • Years of Experience: 1 Year 1 Month
  • Handling Day to Day Accounting operations
  • Verification of Bills and Sanctioning for Payments
  • Ledger Scrutiny and reconciliation of Party Accounts

Accounts Executive

BELLEZA, JANATA INDUSTRIES
Mumbai
07.2010 - 01.2018
  • Managed customer accounts by providing accurate invoices and payment information.
  • Reconciled bank accounts on a monthly basis to ensure accuracy of records.
  • Used accounting systems to improve efficiency in recordkeeping tasks.
  • Reviewed financial documents for accuracy prior to submission.
  • Performed month-end closing activities such as journal entries, accruals, reconciliations.
  • Provided support in the preparation of annual audits by external auditors.

Education

T.Y.B. Com -

Mumbai University
Mumbai
01.2007

H S C -

S N D T College
Mumbai
01.2004

S S C -

M M Girls High School
Mumbai
01.2002

Skills

  • Other internal systems of companies, like Tally ERP 9
  • MS Office (Word, Excel, PowerPoint)
  • Inventory management
  • Vendor negotiation
  • Strategic planning
  • Operational procedures

Accomplishments

  • To gain valuable and up to date knowledge this would enable me to become a successful Professional as a whole.
  • Work with the best of my ability in any set of condition and achieve success in any end environment.
  • Objectives and Goals by putting the best smart and value-added efforts with the focus to the Organization's Mission and Vision.

Hobbies and Interests

  • I have a keen interest in learning new updates related to my job and in computers.
  • Listening to music.
  • Reading.

Timeline

Operations Manager/Stock Section Manager

Ace Select
02.2023 - Current

Senior Client Service Executive

Ace Select
03.2022 - 02.2023

Accountant Executive

BIMAL SHAH & CO
02.2019 - 03.2022

Accounts Executive

BELLEZA, JANATA INDUSTRIES
07.2010 - 01.2018

T.Y.B. Com -

Mumbai University

H S C -

S N D T College

S S C -

M M Girls High School
Bhavini Dipen Gala