Knowledgeable customer service management professional, successful at improving team productivity, reducing escalated calls, and increasing customer satisfaction scores. Results-focused and proactive in planning day-to-day operations, and solving service issues. Offers advanced abilities in tackling issues that impact team and business success. Excels at managing team and personal time to consistently exceed expectations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.